4 of 4 Permanent Process Management Jobs in the West Midlands

the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over … why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. Hear more about TravelPerk. Job Overview: As a Business Process Improvement Specialist within our Customer Care Department, you will play a pivotal role in optimizing and streamlining our agent processes to ensure efficiency and deliver a 7 customer experience. … You will collaborate with cross-functional teams, analyze existing workflows, and implement improvements to enhance the overall effectiveness of our customer care operations. Key Responsibilities: Process Analysis and Improvement: Use your high level of knowledge of Travelperk processes to conduct detailed analyses of existing customer care processes to identify bottlenecks and areas for improvement, using data and quantitative insights. More ❯

Conduct regular performance reviews and craft personalised development plans. Organise impactful training sessions to sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide … persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for More ❯

Conduct regular performance reviews and craft personalised development plans. Organise impactful training sessions to sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide … persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for More ❯

Business Process Specialist | Digital Transformation Role: Business Process Specialist Hybrid: 2 days a week in the office (Birmingham) Salary: £60,000 + bonus A leading innovator in environmental sustainability is on a journey of digital transformation and looking for an experienced Business Process Specialist to join the team! They leverage cutting-edge technology to revolutionize waste processing … enhance operational efficiency, and minimize environmental impact. This role is at the heart of designing and improving business processes within the business. You will act as an advocate of process management, support major projects with process work and identify improvement opportunities across multiple teams. 🔎 What are they looking for? Proven experience in a similar role with wide … Belt or above Strong background in designing and re-engineering end to end business processes Comfortable working across large scale programme and projects, particularly technology driven change Confidence with process mapping tools and exposure to BPM applications If you think this sounds like you, and would like to learn more about the company and the role please get in More ❯