13 of 13 Permanent SLA Jobs in the West Midlands

resolution. Support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM). Provide on-call Priority 1 support on a rota basis. Collaborate with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in More ❯

the business. You will need to have experience of working on basic SQL Server queries and have superb soft skills, as well as experience of having worked in an SLA driven ticket environment. The communication side of this role is as important as any so clear and concise communication is essential. What you will need Experience of having worked in More ❯

and data privacy, ensuring compliance. Collaborate with Center of Excellence & Connected Service Hub to streamline onboarding & operations at scale. Implement robust data governance, change management, & continuous improvement to meet SLA needs. Governance, Operations & Cross-Functional Leadership Stand up agile rituals, release governance, and security/privacy review gates; enforce “shift-left” compliance. Act as the single-threaded owner communicating status More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

and resource forecasting. Key Responsibilities: Own the Pre-Sales COR process and pipeline for NGET/NESO Collaborate with business development and delivery leads Coordinate and review CORs, ensuring SLA compliance and sign-offs Align pipeline with strategic priorities and capacity Maintain accurate reporting for PMO and stakeholders Support demand forecasting and delivery planning Ensure smooth handovers to delivery Identify More ❯

exercises. Maintain audit-ready documentation and support external reviews. Team & Vendor Management Recruit, lead, and develop a high-performing IT team, fostering innovation and accountability. Manage vendor relationships, ensuring SLA adherence, cost efficiency, and service quality. Data Governance & Analytics Drive data quality, governance, and analytics initiatives across the business. Implement reporting frameworks for operational, security, and project performance metrics. Budget More ❯

area of responsibility Ability to take complex information and present this in a simple format. Maintenance Administrator Key requirements: Demonstrable administrative experience Ability to work to KPI's and SLA's within the team Ability to understand and manage priorities within a fast-paced working environment Computer literate, competent in Microsoft Office tools including Word, Excel, OneNote and other systems More ❯

Job Description 2 days to Warwick/Wokingham Immediate Start Duration: 6 Months Service Governance Lead Establish and Maintain Service Governance Framework Ensure compliance with SLA’s and KPI’s Drive Continous service improvement initiatives Oversee risk and compliance adherence Mange Vendor relationshios and peformance Deliver timely and accurate reporting Mandatory Skills: Project Delivery . Experience: 8-10 Years . More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and More ❯

hardware Creating and updating guides for our bespoke software Identifying areas for improvement in member training on our bespoke software Resolving incidents and requests within agreed Service Level Agreement (SLA) targets Communicating with customers, members, and internal staff through various channels, including face-to-face, email and phone You will need the following skills: Strong communication skills, both written and More ❯