2 of 2 Permanent Service Catalogue Jobs in the West Midlands

delivery and cybersecurity Build and configure workflows, automations, APIs, and integrations Drive process improvements and efficiency gains across teams Lead platform audits, asset management, service catalogue updates Support training, documentation, and knowledge-sharing culture What you'll bring as the D365 Power Platform Lead: 5+ years of team leadership/management experience Hands-on experience … business solutions Knowledge of security principles and compliance best practices Skilled in platform governance, auditing, and performance monitoring Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software This is your chance to make a meaningful impact - leading a team, shaping the future of our technology services, and helping the business grow through smarter use More ❯

team. In this hands-on role, you'll be a visible and proactive presence - floorwalking to assist users, resolving technical issues before they escalate, and ensuring seamless ICT service delivery. You'll work closely with our ICT Service Desk and Operations Team Leaders to maintain high service standards and meet SLAs. We're looking … for someone with: A logical, methodical approach to troubleshooting Excellent communication and customer service skills A collaborative mindset and a proactive attitude If you're ready to make a real impact and help shape a user-friendly, responsive ICT environment, wed love to hear from you. *Please note, we have 2 vacancies available for this role. 1 will … needs and lifecycle management. Contribute to Knowledge Management by creating and updating comprehensive system and process documentation using best practice standards. Assist in the development and maintenance of service documentation as defined in the Service Catalogue. Coordinate and manage the secure decommissioning of redundant ICT equipment, ensuring compliance with Waste Electrical and Electronic Equipment (WEEE) regulations More ❯