16 of 16 Permanent Service Design Jobs in the West Midlands

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office. Role: Business Analyst (Service Design) Duration: 6 Months (ext. options) Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month) Rate: £550 pd (umbrella) Key Accountabilities … Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements ...

make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate … needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. ...

BUSINESS: As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You'll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

BUSINESS: As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You'll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

experienced Content Designer (Consultant) at Kainos, you will be responsible for creating clear, user-centered content and making use of recognised content design guidelines and principles. You will be an advocate for user-centered design, design thinking and service design, and passionate about guiding others … number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark ...

ROLE & RESPONSIBILITIES IN THE BUSINESS: As a User Researcher (Senior Associate) at Kainos, you will deliver actionable insights that help define the right service experiences and focus them on user needs. You will be passionate about design research and an advocate for user needs based design, design thinking and service design. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact ...

role is also accountable for identifying and implementing cost optimisation strategies, automating key cloud operations, and developing reusable deployment patterns to accelerate and standardise service delivery. With a strong focus on service improvement and customer satisfaction, the Senior Cloud Engineer actively contributes to cloud service design … mission to deliver dependable, innovative, and scalable cloud services that meet the needs of both internal stakeholders and external customers. Role Responibilities Cloud Infrastructure design and operate Design, deploy, and manage secure cloud infrastructure across public, private, and hybrid cloud environments. Develop and maintain Infrastructure-as-Code ...

Deputy Director, HR Transformation Company: Government Recruitment Service Salary: £86,000 - £117,800 Hours: Full-time Location: Birmingham Job type: Permanent Posting date: 14 Aug 2026 Closing date: 7 Sept 2026 As Deputy Director, HR Transformation, you will provide strategic leadership for the transformation of Defra Group HR, shaping … people services across Defra, its Arm’s Length Bodies and the wider Synergy Cluster. You will lead Defra Group HR’s transformation agenda, spanning service redesign, the future operating model, digital and systems modernisation. You will ensure HR meets future organisational needs through modern, efficient and user-centred services ...

BUSINESS: As a Content Designer (Senior Associate) at Kainos, you will create clear, user-centered content experiences and make use of recognised content design guidelines and principles. You will be passionate about the practice of content design and an advocate for user-centered design, design thinking … service design. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions ...

Overview We are seeking an experienced Data Solution Architect to lead technical discovery activities supporting the future evolution of HMRC's One Income Tax Service (OneITS). This role will assess the feasibility of acquiring, integrating, governing, and presenting third-party and government data within future OneITS products. … Assess architectural impacts of customer consent models and third-party data management. Provide guidance on data ownership, stewardship, and governance responsibilities across participating organisations. Service & User-Centred Design Collaboration Partner with Service Designers and User Researchers to ensure architectural decisions are driven by user needs. Support exploration ...

Develop digital health strategies, adoption plans, transformation roadmaps andimplementation approaches that connect national priorities with provider-leveloperational delivery and frontline clinical workflows. Lead the design and development of major healthcare transformation approaches,frameworks and methodologies, including Centre of Excellence models, reusabledelivery assets and system-wide improvement approaches. Lead … risks and ensure supplier activity supports client outcomes. Translate learning from multiple healthcare organisations into strategicrecommendations, leading practice, thought leadership and reusable transformation models. Design future-state operating models, governance frameworks, service deliverymodels and capability development approaches for digitally enabled healthcare organisations. Advise executive and Board-level stakeholders ...

organisation's senior technical authorities for research infrastructure, combining strategic leadership, technical expertise, and team management responsibilities. You will lead the design, evolution, and operation of critical research computing platforms, including High Performance Computing (HPC) , High Throughput Computing (HTC) , storage, cloud, and networking services, ensuring they remain reliable, scalable … reliability of High Performance Computing (HPC), High Throughput Computing (HTC), cloud, storage, and networking services Provide technical leadership for infrastructure architecture, integration, and service design Line manage and develop a team of Infrastructure Engineers, fostering a high-performance and collaborative culture Lead complex infrastructure and research technology projects ...

moments that matter.You will shape how we brings together customer insight, CRM, digital journeys, data, decisioning, identity, contact centre, marketing automation and omni-channel service to improve outcomes for customers, advisers, employers and colleagues. You will define the strategy, own the roadmap, and build the capability needed to deliver … evolve the digital and CRM strategy for Standard Life, aligned to the Pensions & Savings strategy and focused on customer engagement, retention, growth, service transformation and lower cost-to-serve. Define and lead the roadmap for connected customer experiences across digital, CRM, voice, messaging, adviser, employer and colleague channels. Build ...

programmes, ensuring products and services are shaped by genuine user insight. You'll work closely with multidisciplinary teams and senior stakeholders, championing user-centred design from discovery through to delivery. Responsibilities Plan and lead qualitative and quantitative user research across the full product lifecycle. Turn research findings into clear … actionable recommendations for product and design teams. Work closely with designers, developers and Product Managers to shape user-centred digital services. Facilitate workshops and present research findings to stakeholders at all levels. Champion inclusive research practices and accessibility throughout delivery. Mentor and support junior researchers, helping develop research capability ...

hackajob is partnering directly with Kainos to hire for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. ...