16 of 16 Permanent Service Design Jobs in the West Midlands

Role Title: SAP Service Design and Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £448.88 p/d Umbrella inside IR35 Role purpose/summary The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned … into the live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Core Responsibilities: Service Design & Readiness Coordinate the design of new or changed services, ensuring they meet functional … and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Transition Management Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance More ❯

DWP. Digital with Purpose. We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK … of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. The skills, knowledge and experience you need: Service Design Expertise : Proven experience designing end-to-end, front-to-back services that address complex challenges across departments or business areas. User-Centred Design : Strong ability to … apply evidence-based design principles that meet user, colleague, and organisational needs. Strategic Communication : Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes. Collaboration & Facilitation : Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups. Mentorship & Community Engagement : Experience mentoring others and contributing to a culture of openness More ❯

environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes. What you'll do Lead and deliver the Digital Experience Management (DEM … service for one or more key customers. Use analytics to identify opportunities for automation, remote actions, and process improvements. Drive a fix-forward culture focused on user experience, not just SLAs. Oversee service delivery, governance, reporting, and customer reviews. Monitor performance dashboards and use insights to recommend improvements. Ensure contractual compliance, risk mitigation, and security adherence. Collaborate with … internal teams and service partners to design and deliver value-add solutions. Share best practices and lessons learned across Computacenter accounts. Support presales and service design teams with DEM expertise where needed. What you'll need Current SC Clearance (essential) or clearable Strong background in Service Delivery and data analytics. Experience with end-user analytics More ❯

/summary Work with the team to create and run one or more outstanding digital services that meet well-defined user needs, in line with the Digital by Default Service Standard Work with the Digital Service Manager to develop and communicate the overall vision of the product being developed. Work with business analysts, user researchers and designers to … turn usage data, user research outputs and user feedback into actionable insights that drive service design and prioritisation of service improvements for digital and assisted digital channels. Represents the needs and desires of the stakeholder community to one or more Agile Delivery Teams, being the first source of information about the problem domain for the Team. Represents … stories that deliver valuable digital services; w/w Stakeholders (and Feature Owners) generates Product Backlog in Inception phase C. Ensure the maximum possible take-up of your digital service and specify/manage the requirements for assisted digital activity to supplement this. Actively participate in networking and training with Service Managers and Product Managers (inside and outside More ❯

FinOps to drive cost efficiency and financial accountability across UKHSA's cloud platforms. This role sits within the Platform Engineering team and focuses on embedding FinOps principles within the design, delivery, and operation of cloud services. You will work closely with finance, engineering, and cloud governance colleagues to optimise cloud consumption, implement chargeback mechanisms, and support cost-aware service … Engineering team, influencing cloud usage behaviours and governance structures across the agency. You will: Own the cloud cost governance approach for AWS and Azure environments, ensuring accurate distribution of service costs across the organisation. Collaborate with business and technical stakeholders to support consumption forecasts, budget planning, and financial reporting. Lead on implementation of tooling and practices that allow for … use of automation and tagging policies to support cost attribution and operational transparency. Ensure FinOps capabilities are embedded across Continuous Integration/Continuous Deployment (CI/CD) pipelines, cloud service design, and operational workflows. Work with service owners to deliver meaningful insights on consumption efficiency and architectural improvement opportunities. Support procurement, licence, and subscription decisions with cost More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to … business needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to More ❯

Job Title: Service & Solutions Architect Location: Midlands Job Type: Full-Time (40 hours per week) Salary: £65,000 Job Summary: As a Service and Solution Architect, you will play a pivotal role in designing and delivering innovative network solutions tailored to our clients’ business needs. You will work closely with sales, engineering, and service delivery teams to … ensure solutions are technically sound, commercially viable, and aligned with customer expectations. Responsibilities Solution Design & Architecture Lead the technical design of customer network solutions including LAN/WAN, SD-WAN, Wireless, Leased Lines and cloud connectivity. Translate business requirements into scalable and secure technical architectures. Create high-level and detailed design documentation, including network diagrams and service … Holiday Parks & MBU’s Pre-Sales Support Collaborate with the sales team to understand client needs and present tailored solutions. Assist in preparing proposals, RFP responses, and cost models. Service Integration & Delivery Define service components and integration points for seamless delivery. Work with project managers and service delivery teams to ensure successful implementation. Provide technical oversight during More ❯

heart of every solution. Key Responsibilities: Lead and mentor a team of Business Analysts across programmes, products and projects Own and oversee BA activities – from requirements elicitation to UX design and change adoption Collaborate with senior stakeholders to maximise value and alignment to Group strategy Support service improvements and oversee contractor delivery Manage team development, recruitment, and performance … planning Experience Required: Proven experience in a senior or lead BA role within tech-driven environments Excellent skills in process mapping, user requirements, and service design A strategic mindset with hands-on delivery experience A relevant degree or professional qualification Full UK driving licence (occasional travel required) Please apply for full details More ❯

address those gaps, and ensure solutions align with the company's architectural principles and IT strategy while maintaining project scope. They work closely with clients and business representatives to design effective IT solutions that meet project or bid requirements and assess the impact of proposed solutions on business profitability. Senior Solution Architects are expected to specialize in at least … company's architectural standards. • Present and take ownership of solution designs and cost models within the bid governance framework. • Collaborate with IT professionals (e.g., Enterprise Architects, Technical Leads) to design solutions for business operations and bids. • Ensure project and bid implementations adhere to approved architectural designs. • Provide architectural guidance and leadership to delivery teams to ensure alignment with solution … process throughout implementation. • Communicate complex technical concepts and solution strategies clearly to non-technical stakeholders and IT peers. • Work with IT Project Managers and BU DP to ensure solution design milestones are achieved according to project plans. • Develop solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. • Evaluate supplier proposals to ensure More ❯

address those gaps, and ensure solutions align with the company's architectural principles and IT strategy while maintaining project scope. They work closely with clients and business representatives to design effective IT solutions that meet project or bid requirements and assess the impact of proposed solutions on business profitability. Senior Solution Architects are expected to specialize in at least … company's architectural standards. Present and take ownership of solution designs and cost models within the bid governance framework. Collaborate with IT professionals (e.g., Enterprise Architects, Technical Leads) to design solutions for business operations and bids. Ensure project and bid implementations adhere to approved architectural designs. Provide architectural guidance and leadership to delivery teams to ensure alignment with solution … process throughout implementation. Communicate complex technical concepts and solution strategies clearly to non-technical stakeholders and IT peers. Work with IT Project Managers and BU DP to ensure solution design milestones are achieved according to project plans. Develop solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. Evaluate supplier proposals to ensure More ❯

are aligned with the company's architectural principles and the IT strategy of the business unit. They work closely with clients and business representatives to understand their needs and design appropriate IT solutions for each project or bid. The Solution Architect must have a strong grasp of the organization's IT requirements and evaluate how proposed solutions will affect … boards to ensure designs meet company architectural standards. Present solution designs and cost models within the bid governance framework. Engage with IT professionals (e.g., Enterprise Architects, Technical Leads) to design solutions for business operations and bids. Ensure project and bid implementations comply with approved architectural designs. Provide design leadership and architectural guidance to delivery teams to ensure alignment … processes throughout execution. Communicate technical concepts and IT strategies clearly to non-technical stakeholders and IT teams. Work with the IT Project Manager and BU DP to ensure solution design milestones are met according to the project plan. Produce solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. Review supplier proposals to More ❯

are aligned with the company's architectural principles and the IT strategy of the business unit. They work closely with clients and business representatives to understand their needs and design appropriate IT solutions for each project or bid. The Solution Architect must have a strong grasp of the organization’s IT requirements and evaluate how proposed solutions will affect … boards to ensure designs meet copmany architectural standards. • Present solution designs and cost models within the bid governance framework. • Engage with IT professionals (e.g., Enterprise Architects, Technical Leads) to design solutions for business operations and bids. • Ensure project and bid implementations comply with approved architectural designs. • Provide design leadership and architectural guidance to delivery teams to ensure alignment … processes throughout execution. • Communicate technical concepts and IT strategies clearly to non-technical stakeholders and IT teams. • Work with the IT Project Manager and BU DP to ensure solution design milestones are met according to the project plan. • Produce solution and service designs that align with business needs, Enterprise Architecture roadmaps, and IT strategies. • Review supplier proposals to More ❯

DWP. Digital with Purpose. We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK More ❯

DWP. Digital with Purpose. We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK More ❯

DWP. Digital with Purpose. We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK More ❯

DWP. Digital with Purpose. We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK More ❯