9 of 9 Permanent Service Design Jobs in the West Midlands

Service Manager Birmingham – Permanent – Competitive Salary – Hybrid VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You’ll drive service excellence across Change, Release … Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enteprise. Key Responsibilities of the IT Service Manager: • Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements. • Oversee the service portfolio and ensure alignment with strategic objectives ...

digital products, support training delivery, provide post-implementation support, and ensure clear communication and proactive management throughout the deployment lifecycle. Key Responsibilities Process Capture & Design: Document current-state processes and design future-state processes and accountabilities, ensuring digital products are deployed to meet customer requirements. Change Management: Deliver … development of new products and services by working alongside product teams and subject matter experts. Continuous Improvement: Identify and drive opportunities to improve service delivery, operational efficiency, and customer experience. Reporting: Produce clear reporting on performance, incidents, and trends for internal stakeholders and customers. Skills & Experience Strong experience ...

digital products, support training delivery, provide post-implementation support, and ensure clear communication and proactive management throughout the deployment lifecycle. Key Responsibilities Process Capture & Design: Document current-state processes and design future-state processes and accountabilities, ensuring digital products are deployed to meet customer requirements. Change Management: Deliver … development of new products and services by working alongside product teams and subject matter experts. Continuous Improvement: Identify and drive opportunities to improve service delivery, operational efficiency, and customer experience. Reporting: Produce clear reporting on performance, incidents, and trends for internal stakeholders and customers. Skills & Experience Strong experience ...

Strategy, supporting business operations, data governance and technical frameworks and related processes which link these aspects of the university together. The Head of Architecture & Design will develop and maintain an integrated view of the university using a repeatable approach, cohesive framework, and available industry standard techniques. The Head … architect, with background in developing technology architect solutions for systems, infrastructure, security and wider enterprises. Broad, enterprise-wide understanding of Applications, Infrastructure, Project Management, Service Design and Governance Understanding of organisational business systems, processes and their infrastructure needs The ability to recognise structural issues within an organisation, functional ...

wellbeing, safety, and autonomy. You will maintain and develop the Innovation Apartment, assess smart technology solutions, and generate insights that influence strategy, operations, and service design. This is a great opportunity to see your research make a tangible, real-world difference to the lives of older people. Benefits ...

solutions align with the company's architectural principles and IT strategy while maintaining project scope. They work closely with clients and business representatives to design effective IT solutions that meet project or bid requirements and assess the impact of proposed solutions on business profitability. Senior Solution Architects are expected … take ownership of solution designs and cost models within the bid governance framework. • Collaborate with IT professionals (e.g., Enterprise Architects, Technical Leads) to design solutions for business operations and bids. • Ensure project and bid implementations adhere to approved architectural designs. • Provide architectural guidance and leadership to delivery teams ...

architectural principles and the IT strategy of the business unit. They work closely with clients and business representatives to understand their needs and design appropriate IT solutions for each project or bid. The Solution Architect must have a strong grasp of the organization's IT requirements and evaluate … copmany architectural standards. • Present solution designs and cost models within the bid governance framework. • Engage with IT professionals (e.g., Enterprise Architects, Technical Leads) to design solutions for business operations and bids. • Ensure project and bid implementations comply with approved architectural designs. • Provide design leadership and architectural guidance ...

unique opportunity to lead digital innovation. You will provide senior strategic leadership across digital services, enterprise platforms and product delivery. You will embed design thinking, agile product management and modern engineering practices across the organisation aligning transformation programmes, product roadmaps and enterprise platform strategies under a cohesive and ambitious … customer-focused innovation. Own and drive the digital, product and platform roadmap, ensuring alignment with organisational priorities and long-term transformation goals. Embed design thinking and user-centred design across all digital and product initiatives. Champion agile product management, ensuring teams deliver iteratively, efficiently and with measurable impact. ...

investment papers for executive/board approval. Solution Standardisation & Platform Roadmapping • Define and maintain standardised Gigabit FWA deployment templates, ensuring predictable unit cost and service performance. • Lead technology evolution roadmap (CPE, spectrum strategy, vendor roadmap, emerging wireless enhancements). • Minimise bespoke engineering through repeatable, scalable solution standards. Team Leadership … rollout roadmap. • Adoption of standardised solution patterns and roadmap execution. Person Specification Strategic thinker with strong technical literacy across wireless technologies, platforms, and service design. Proven ability to set commercial objectives with technical execution. • Deep understanding of FWA, wholesale network architectures, and the economics of wireless network deployment ...