9 of 9 Permanent Service Design Jobs in the West Midlands

Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your … the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The … be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and More ❯

Service Designer - National Crime Agency - SEO Belfast, Birmingham, Bristol, Calder (Normanton), Leicester, London , Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual … About the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA … to register after this date and time. Please see our privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. More ❯

Lead Service Designer - £75,000-£90,000 + 5% bonus - UK-wide (Hybrid with travel to 1-2 days per month) Shape the future of public services We're looking for a Lead Service Designer to guide the design of complex, user-centred services for a major government department. You'll set the vision, foster collaboration across … opportunity to work on transformational projects where the solution isn't always obvious, but your expertise and creativity will bring clarity and impact. What you'll do Lead complex service design projects from concept to delivery Champion user-centred design and GOV.UK service standards Coach and mentor teams in iterative, hypothesis-driven design practices Plan … and run inclusive, accessible, and sustainable design sessions Integrate data-driven insights into design decisions Build strong relationships with senior stakeholders and multidisciplinary teams Align user needs with organisational goals in a complex, evolving landscape What you'll bring Proven track record leading service design in government/public services Strong understanding of GOV.UK service More ❯

Design Services Engineer Signals & Crossings We're looking for a Design Services Engineer to lead the design of complex signalised junctions, pedestrian crossings, and intelligent traffic control systems across a range of high-profile infrastructure projects. This agile role offers a 50/50 split between home working and onsite presence96ideal for surveys, design validations, and … technical experts who are proud of the impact their work makes. Help build and keep the nation's critical infrastructure connected and protected 24/7 What you91ll do: Design Services Engineer: Undertake on-site inspections, surveys, commissioning and supervision Preparation of technical designs of complex signalised junctions and pedestrian crossings in-line with approved design procedures along … with the preparation of technical specifications. Will provide technical oversight on creating ideas for new products or services and drawing up plans for a new design. Good knowledge of design standards such as TSRGD, DMRB and the Traffic Signs Manual Who is looking to take the next step to a Senior Design Services Engineer and have a new More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the current … service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product development More ❯

our audience and align with government standards. Your designs will advocate for simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our … client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating in research Advocate for user needs, crafting accessible and responsive services. Create wireframes and prototypes to test and refi ne ideas based on user feedback. Map user journeys and visualise design challenges collaboratively. Engage in and contribute to the design community within Methods and … entities. Pursue continuous learning to enhance skills and knowledge in digital design. Essential skills and experience: Strong communication skills, capable of presenting ideas clearly. Proficient in visual and interaction design, creating user-friendly interfaces. Experience with prototyping, user research, and evidence-based design decision-making. Familiarity with HTML, CSS, and responsive design principles. Knowledge of coding interactive More ❯

services, information security and providing managed services to Public Sector organisations. Managing and assisting in the delivery of customer demonstrations of products and services, coordinating with product development and service resources to align product/service design with customers business requirements. You will translate technical capabilities of a products or services into end user/customer business … services and concept documentation are successfully handed over to the Operations teams to ensure a smooth transition of service. Working with cross functional teams, outsourcing contracts, contract schedules, managed service commercial principles. Experience of data driven technology stacks including Docker, Kubernetes and Kafka, data structures including both SQL and Non-SQL such as Elastic and Mongo, experience with programming More ❯

services, information security and providing managed services to Public Sector organisations. Managing and assisting in the delivery of customer demonstrations of products and services, coordinating with product development and service resources to align product/service design with customers’ business requirements. You will translate technical capabilities of a products or services into end user/customer business … services and concept documentation are successfully handed over to the Operations teams to ensure a smooth transition of service. Working with cross functional teams, outsourcing contracts, contract schedules, managed service commercial principles. Experience of data driven technology stacks including Docker, Kubernetes and Kafka, data structures including both SQL and Non-SQL such as Elastic and Mongo, experience with programming More ❯

Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the sunsetting and retirement of outdated products. Ensure technical, sales, and commercial readiness across the portfolio. Operational Excellence Define service architecture including APIs, SLAs, and technical documentation. Ensure security, sustainability, and compliance standards are met. Support training, onboarding, and enablement across teams. Performance & Optimisation Monitor KPIs including revenue, margin … to agile methodologies and proposition testing. Core Competencies Product Lifecycle & Roadmap Development Mobile Network & Device Expertise Customer Insight & Persona Development Business Case & Financial Modelling Vendor & Partnership Management Technical Documentation & Service Design Agile Project Management & Prioritisation Marketing Strategy & Sales Enablement Data Analysis & Performance Monitoring Leadership, Mentoring & Team Collaboration What We Offer: 33 days holiday (inclusive of bank holidays), plus … one day for each full calendar year you are employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services More ❯