1 to 25 of 26 Permanent Service Management Jobs in the West Midlands

Service Operations Manager (Stoke-on-Trent) We are looking for a talented Service Operations Manager to join a growing and dynamic team in Stoke-on-Trent. This is an exciting opportunity to play a key role within the Service team, supporting the delivery of high-quality … services while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

Service Operations Manager Location: Stoke-on-Trent (Onsite - 5 days per week) Salary: £45,000 per annum Clearance: Eligible for SC Clearance About the Opportunity Sanderson Government & Defence is proud to be partnering with a specialist secure ICT provider delivering critical services into the UK Defence, Security, and Government … sectors. Our client supports highly sensitive, mission-critical environments where service reliability and security are paramount. We are looking for a capable and driven Service Operations Manager to join their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ...

recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely … with internal teams to manage the full service lifecycle. You’ll be accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

policies and procedures complying with the Data Protection Act and policies of confidentiality. Main duties of the job KEY DUTIES AND RESPONSIBILITIES: Responding to Service Desk Enquiries re Smartcard Service Provision Resolving end user queries and support requests Prioritise and Manage requests for replacement cards Arranging and Undertaking … Maintain Stock of Cards, Stationery & Printing consumables to guarantee Card Production is not interrupted. Testing of Software Upgrades ahead of implementation. Liaison with National Service Desk re Testing and Incident Management Promotion of Self Service to all RA Service Users. To undertake all Registration Authority ...

This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient … while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior ...

combine deep hands-on expertise with clear, practical guidance for our teams and customers. Working closely with colleagues across Managed IT, Cloud, Security and Service Management, youll play a critical role in shaping our technical direction while supporting the delivery of resilient, secure managed services. About the role … patterns and recommend meaningful engineering improvements. Produce clear documentation, runbooks and handovers to ensure smooth BAU transitions. Collaborate with Cloud, Security, Professional Services and Service Management to deliver consistent, high-quality services. Working style Some travel to customer sites and Intercity offices as required. Hybrid working supported. Periods ...

provider supporting the UK Defence, Security, and Government sectors. Our client operates within highly secure environments, delivering critical IT services where reliability and customer service are key. We are seeking a motivated 1st Line Support Engineer to join their on-site Service Desk team in Stoke-on-Trent. … external customers, providing high-quality technical support and ensuring incidents and requests are managed effectively. You will play a key role in maintaining service standards while contributing to the continuous improvement of Service Desk processes. Key Responsibilities Act as the first point of contact for customers via phone ...

network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures. To ensure that the network meets all the relevant industry/national/legislative/… knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar size organisations. Strong knowledge of network Monitoring & Management alongside Supplier Management experience. Strong Knowledge of SD Wan, VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

assisting with the deployment and configuration of VSAT systems and associated network hardware. You will work closely with internal teams, customers, and external satellite service providers to ensure reliable and optimal network performance. Responsibilities are as follows: Proactively monitor remote user satellite terminals and investigate, diagnose, and resolve network … technical support for satellite and IP-based network services. Liaise with customers, internal engineering teams, and external satellite providers to resolve incidents and maintain service availability. Perform logical and methodical troubleshooting to identify root causes and implement corrective actions. Configure, stage, and perform Factory Acceptance Testing (FAT) on VSAT ...

organisation. What you'll need to succeed *Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel *Strong knowledge of network Monitoring & Management alongside Supplier Management experience. *Strong Knowledge of SD Wan, VLAN Azure vWan. *Strong Knowledge of Static and Dynamic routing. *Successful in applying industry … best practice with knowledge of ISO 20000 (Service Management) and ITSM. *Authoring of Technical Design documents and Service artefacts. **You must be located within 45/60 minutes of Warwick** What you'll get in return *Stand by allowance *Excellent pension What you need ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

quality assurance for system changes and upgrades Identify risks and provide mitigation strategies within network delivery Build and maintain effective relationships with managed service providers and external suppliers Contribute to a culture focused on balancing service quality with cost efficiency Special Conditions Participation in an on-call rota … Regular travel may be required Subject to Management Vetting About You Strong technical knowledge of networking technologies including Cisco, Azure, AWS, SD-WAN, VLANs, and routing (static & dynamic) Experience with network monitoring and management tools such as SolarWinds Familiarity with security and cloud-based solutions (e.g. Zscaler, Sentinel ...

Strategy and Infrastructure Lead the development and implementation of the organisations IT and digital strategy. Lead digital transformation initiatives, ensuring technology supports strategic growth, service redesign and improved patient experience. Oversee the management, performance and security of all IT systems, infrastructure and networks. Ensure digital systems support safe … requirements set by the Information Commissioners Office. Maintain accurate records and documentation to demonstrate regulatory compliance and support inspections and audits. Governance and Risk Management Maintain the organisations information risk register. Provide assurance reports to the Senior Leadership Team and Board regarding cyber security, information governance and IT risks. ...

ITSM system Escalate issues to senior support teams when required Create and maintain clear technical documentation Deliver a friendly, professional, and customer-focused service Essential Skills and Experience Experience in 1st Line or 2nd Line IT support Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune … Ability to support audio-visual and conferencing systems Solid understanding of IT service management processes Excellent communication and interpersonal skills Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building … Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). ...

deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1/2 Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely … days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1 Line/2 Line/Birmingham/West Midlands Circle Recruitment is acting as an Employment ...

computers. Troubleshoot and resolve hardware and software issues. Assist users with software installation, configuration, and updates. Maintain documentation of support activities and resolutions. Network Management: Assist in the installation and maintenance of network cables and switches. Monitor network performance and troubleshoot connectivity issues. Ensure network security protocols are followed. … network upgrades and expansions as needed. Software assistance: Assist in installation of software updates or new software packages. Assist artwork and design teams with management of Adobe Create Cloud. Assist other staff with Office and mail related issues. Open-Source Software: Install, configure, and maintain open-source software solutions. ...

computers. Troubleshoot and resolve hardware and software issues. Assist users with software installation, configuration, and updates. Maintain documentation of support activities and resolutions. Network Management: Assist in the installation and maintenance of network cables and switches. Monitor network performance and troubleshoot connectivity issues. Ensure network security protocols are followed. … network upgrades and expansions as needed. Software assistance: Assist in installation of software updates or new software packages. Assist artwork and design teams with management of Adobe Create Cloud. Assist other staff with Office and mail related issues. Open-Source Software: Install, configure, and maintain open-source software solutions. ...

requirements. • Ensure infrastructure builds align with enterprise standards, security policies, and operational best practices. • Contribute to continuous improvement initiatives, including automation, configuration consistency, and service optimisation. You will have a degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline and a strong background … This is a very successful, well-established, award-winning MSP so they do like candidates with ITIL based or worked in a similar MSP, service management environment. Would suit someone with proven hands-on infrastructure experience, building, configuring, and implementing NetApp storage solutions, including high availability, replication ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced … innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right ...

client base. To be successful in this role you should have: Enterprise software experience ideally ERP. Proven experience leading Customer Success, Support, or lifecycle management within ERP or complex enterprise software environments Strong knowledge of service management discipline, governance, and structured support operations Experience owning customer retention … feature adoption, health monitoring, renewals, and expansion opportunities. You will oversee the Support function through the Support Manager, lead the Customer Success and Account Management teams, and collaborate closely with Product and Delivery to identify systemic issues and improve the customer experience. You will also drive the migration ...