1 to 25 of 72 Permanent Service Management Jobs in the West Midlands

SUMMARY The IT Service Manager is accountable for the end-to-end performance, governance and continual improvement of a portfolio of IT services, including management and development of the Service Desk function, its team and platform as the single front door for all incidents and service requests. Operating as the senior service management interface for the Head of IT the role translates business priorities into measurable service outcomes, establishes effective governance and ensures services remain resilient, secure, compliant and commercially sustainable. The role oversees ITIL-aligned governance across incident management, service ...

Service Manager Location: Coventry (Hybrid Working Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent About the Role We are looking for an experienced and customer-focused IT Service Manager to take ownership of the performance, governance, and continual improvement of our IT services. This … pivotal leadership role responsible for ensuring the delivery of high-quality, business-critical IT services while managing and developing the Service Desk function as the single point of contact for incidents and service requests. Working closely with senior business and technology stakeholders, you will translate business priorities into ...

Permanent, Full-time Stafford | Hybrid To lead the mobilisation, transition and ongoing service management of a complex managed IT service. During implementation, the role acts as the client-facing Project and Mobilisation Manager, coordinating technical workstreams, suppliers, risks, dependencies and operational readiness. Following transition into BAU, the role … becomes the accountable Service Delivery Manager, owning service performance, governance, continual improvement and the customer relationship. This is not a traditional reporting-focused SDM role. The postholder must be comfortable taking ownership, driving delivery, challenging technical teams and suppliers, and ensuring that technology is genuinely ready to operate ...

Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial … manage more than €1 trillion in assets. To strengthen our team in the UK (London or Birmingham) we are currently looking for a Client Service Manager We are seeking an experienced leader to head our UK Back Office Support Department. This senior leadership role is responsible ...

Birmingham(Hybrid – multi-office environment) Permanent Digital Transformation, Enterprise Applications, IT - Operations, IT - Software, Leadership, SAP, Technical Management Competitive + Full Benefits Package About the job Job Title: SAP Service Delivery Manager Location: Birmingham (Hybrid – Multi-Office Environment) Salary: Competitive + Full Benefits Package About the Role … recruiting for an experienced SAP Service Delivery Manager to join a leading professional services organisation in Birmingham, currently undergoing a major digital transformation programme. This is an exciting opportunity for an established SAP leader to take ownership of the operational stability, service delivery, optimisation and ongoing development ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end-to-end solution for our large transformational and managed service contracts for cloud. Architect AI-optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g. … Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI-driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking … eligible for a flexible working schedule that allows for a hybrid and in-office presence. You will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

them with the search for a Operations Manager. We are seeking an experienced Operations Manager to take ownership of the day-to-day operation, service management and continuous improvement of a large-scale PLM/Dassault Systèmes 3DEXPERIENCE platform. This is a specialist role requiring hands‐on experience … availability and reliability of a large-scale PLM/3DEXPERIENCE platform. Lead internal teams, delivery partners and suppliers to deliver high-quality, ITIL-aligned service management, including incident, problem, change and service performance management. Own platform resilience, monitoring, backup and recovery, ensuring operational risks and service ...

internal teams, external suppliers and technology partners, you will provide technical expertise, drive innovation and identify opportunities for continuous improvement across network infrastructure and service delivery. This is an excellent opportunity for a technically strong professional who enjoys solving complex problems, influencing technical decisions and helping shape the future … technical information and recommending appropriate solutions. Driving continuous improvement and innovation across network infrastructure and architecture, evaluating emerging technologies and identifying opportunities to enhance service delivery. Ensuring network solutions align with business objectives and digital strategy, identifying potential risks and recommending appropriate mitigation measures. Conducting impact assessments and quality ...

manufacturing organisation. The IT Manager will be responsible for developing implementing, managing and continuously improving the company's IT infrastructure, systems, cyber security, information management and technical support capability within a growing engineering consultancy and advanced manufacturing business. The company develops and manufactures battery packs, electronics and charging systems … cyber and information security controls, including Cyber Essentials/Cyber Essentials Plus, while supporting the company's ISO 9001, ISO 14001 and ISO 45001 management systems and meeting the enhanced information-security expectations associated with automotive, marine and defence customers. The role will work closely with Engineering, Manufacturing, Operations ...

Description \n Middleware Platforms Support Lead - Vice President \n Sector: Financial Services/Banking Department: Production Management & Service Delivery \n About the opportunity \n Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production … Management & Service Delivery function. \n This is a senior, hands-on technical leadership role supporting the Middleware platforms underpinning business-critical services within a complex, global banking environment. \n The successful candidate will act as a senior escalation point for complex production issues while driving improvements in platform ...

resilience and security of network, compute, storage, backup and cloud platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change … service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring contractual compliance, cost optimisation and value for money. - Lead and develop IT operations teams while driving automation, standardisation and robust governance in collaboration with Cyber Security, Enterprise Architecture and wider business stakeholders. The Person ...

Tripos environments. Diagnose, troubleshoot and resolve issues across supported Microsoft Windows Server environments Proactively monitor and manage customer environments using remote monitoring and management (RMM) tools, identifying and resolving issues with minimal disruption to users. Create and manage user accounts and access permissions using Microsoft Active Directory and Microsoft … colleagues to investigate, diagnose and resolve complex technical issues and provide technical feedback. Collaborate with Technical Consultancy teams on customer implementations, technical issues and service improvements. Provide technical mentoring and coaching to Helpdesk and Support Centre team members where required. Create and maintain accurate technical documentation, knowledge articles, troubleshooting ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … Kingdom, Creating plan for sales and marketing activities, Managing the company and new sales representatives, Finding new partners and clients Constant communication with the management of ATIA Ltd company. Advantages of work Permanent salary + bonuses for all new projects (up to 20,000£ per project), Frequent trips, Rapid ...

Type: Full-time, Permanent About the Role Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives. Based … Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships. This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence ...

Role You’ll provide end-to-end Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you’ll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable … thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands‐on experience across Microsoft 365, Azure, Entra ID, endpoint management and cloud security. What You’ll Be Doing Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests ...

expertise across its Housing Enterprise systems. Working within a hybrid environment, you will support key operational initiatives, reporting solutions and system enhancements while ensuring service continuity during a busy six-month period. Client Details Michael Page is proud to be partnered with a well-established property organisation committed … ambitious programme of operational and digital improvement, they are investing in their enterprise applications to support key priorities including customer projects, rent increases, service charge management and income collection analytics. Description As the Senior SQL Technical Systems Engineer, you will play a pivotal role in supporting and enhancing ...

role in this innovative team helping ensure our digital products and platforms are reliable, resilient and high-performing. Working across engineering, platform and service operations teams, you'll champion SRE best practices, improve observability, automate operational processes and help drive the transition from reactive support to proactive, engineering … reliability. If you're passionate about service resilience, automation and continuous improvement, we'd love to hear from you. Compass Digital & Technology is where ideas turn into possibilities. We're the technology team behind Compass Group UK&I, part of Compass Group, one of the world's largest hospitality ...

ensuring complex work packages and services are delivered predictably, efficiently and to the required quality standards. Working across software, data, integration, transformation and live-service environments, you will provide clear leadership across planning, governance, financial control, resources, risks, dependencies and stakeholder management. This is initially a 6 month contract … governance and reporting while maintaining control across scope, schedule, cost, capacity, quality, risks and dependencies. Working closely with client stakeholders, Delivery Managers, Project Managers, Service Delivery Managers, engineering teams and commercial functions, you will identify and remove blockers, manage change and provide clear, evidence-based recommendations to support effective ...

team Gateley Plc has a dynamic and collaborative IT department. We are growing our team to 55 staff members in total across IT Service, Infrastructure, Architecture, Security, Change Management, Development, Innovation and Client Solutions. The Information Security Team is responsible for monitoring the Gateley network for suspicious activity … Security monitoring, alert triage and incident response principles Networking concepts, services and protocols, including LAN, WAN, DNS, encryption and remote access Identity and access management, multifactor authentication and privileged access Microsoft Windows desktop and server operating systems Endpoint, email, network, web, and cloud security technologies Vulnerability management ...

Join METCLOUD – Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK’s rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies … will play a key role in cloud transformation projects, infrastructure modernisation, and the delivery of secure, resilient, and highly available platforms. Working closely with service delivery, project teams, and customers, you will provide technical leadership, mentor junior engineers, and help shape the future of our cloud services. Key Responsibilities ...

Change Manager Department: Service Operations Employment Type: Permanent Location: Birmingham Compensation: £40,000 - £45,000/year Description Change Manager Location: Birmingham (hybrid) Salary: £45,000 to £50,000 Introduction Focus Group is a £300m-revenue, 1,500-person technology services company backed by Hg Capital. Following … small and medium-sized business customers. As we continue to expand through strategic acquisitions, we're committed to setting new industry standards in managed service excellence. As Change Manager in our Proactive Service Operations team, you'll own Change Enablement for a set of valued customers. That means ...