12 of 12 Permanent Service Manager Jobs in the West Midlands

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time … visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a … Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams More ❯

IT Service Manager - Birmingham Salary upto £55,500 3 days per week onsite in central Birmingham My client seeks an IT Service Manager to oversee end-to-end IT service delivery and operations for business and IT customers. The role ensures services meet defined performance levels and manages ITIL service practices, application … management. Responsibilities include maintaining SLAs and OLAs across the IT portfolio, monitoring supplier and internal team performance, and working with cross-functional teams to improve user experience, cost, and service outcomes. Key skills and responsibilities, Demonstrated ability to manage multiple IT services or platforms, overseeing both internal and external IT teams to ensure desired outcomes Proficient at juggling various … priorities to deliver complex projects or services that meet stakeholder needs. Well-versed in digital information, digital contexts, and service design tailored to those contexts, as well as emerging technologies and their practical use. Knowledgeable about IT Service Frameworks, methodologies, and best practices. Responsible for meeting service level agreements (SLAs) and operational level agreements (OLAs) throughout the More ❯

IT Service Manager Birmingham, three days on site Permanent We are supporting a public sector organisation in hiring an experienced IT Service Manager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi supplier environment. Key responsibilities . Manage end … to end IT services using ITIL best practice . Oversee incident, problem, change, event and request management . Use Service Now to identify trends and prevent issues . Drive continual service improvement with clear and measurable outcomes . Manage supplier performance across large partners and smaller software vendors . Produce accurate reports that give assurance on service health and performance . Maintain service processes, documentation and knowledge articles Essential skills and experience . Strong ITIL knowledge . Solid Service Now experience . Background managing multiple services or platforms . Confidence working across multi supplier or service integrator models . Ability to analyse data and improve processes . Experience managing SLAs and performance metrics More ❯

IT Service Delivery Manager - HS2 Location: Birmingham (City Centre) Contract Type: Permanent Clearance: Must be eligible to work in the UK About the Role We are seeking an experienced IT Service Delivery Manager to oversee the end-to-end delivery of IT services across multiple platforms and suppliers. This role is critical to ensuring … IT services are reliable, available, and performing in line with agreed service levels. You will operate in a multi-supplier environment (including tier 1 suppliers and smaller in-house teams), acting as a service integrator and driving continual improvement across IT operations. Key Responsibilities Manage and assure the delivery of IT services, platforms, and products using ITIL best … practices . Oversee incident, problem, change, request, and event management , ensuring effective coordination and communication. Monitor and report on service performance , SLAs, and OLAs, providing governance and assurance for service standards. Lead service improvement initiatives , identifying trends and implementing optimisations to enhance user experience and reduce costs. Manage relationships and performance of multiple suppliers and internal teams. More ❯

IT Service Manager - Birmingham Salary upto £55,500 3 days per week onsite in central Birmingham My client seeks an IT Service Manager to oversee end-to-end IT service delivery and operations for business and IT customers. The role ensures services meet defined performance levels and manages ITIL service practices, application More ❯

Job Title: IT Service Lifecycle Manager Location: Birmingham (Hybrid - up to 40% remote) Salary: Competitive Working Hours: 35 hours per week, 9:30am-5:30pm (flexible/agile options available) The Role We're seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are … continual improvement. You'll play a key role in ensuring that services meet business needs, remain scalable, and deliver measurable value across the organisation. Key Responsibilities Lead the full Service Lifecycle process - from strategy and design through to operation and continual improvement. Manage the Service Portfolio , ensuring all services align with business objectives and deliver ongoing value. Oversee … line with internal security and industry standards. Lead and develop a small team of Lifecycle Analysts. Drive stakeholder engagement across IT and business functions, ensuring strong communication and effective service outcomes. About You 7+ years' experience in IT Service Management , including at least 3 years in a leadership or managerial role. Deep understanding of ITIL v4 principles and More ❯

Service Transition Manager - Lead a Major Outsourcing Transformation Hybrid (commutable to the Midlands) | Salary: Up to £90k Ready for a role that matches your appetite for big, complex, career-defining change? Here's your chance to take command of one of the UK's most significant service transitions. As Service Transition Manager, you More ❯

Service Delivery Manager (Solar/EV) Field Based - Reading, Oxford, Swindon, Salisbury, Basingstoke, Crawley, Bristol, Bath, Birmingham, Worcester, Northampton, Milton Keynes, Southampton, Brighton, Bournemouth and Surrounding Areas) £55,000 - £60,000 + Car Allowance + Pension + Progression + 33 Holiday days Are you from a Service Delivery background with experience in the Solar, EV, Building … Services, HVAC, or M&E sectors? This is a fantastic opportunity to lead a service department and play a key role in maintaining exceptional quality for clients within an organisation that truly takes pride in its service excellence. The company is a renewable energy specialist with a strong pipeline of commercial projects across the UK . As a … in their field, they deliver innovative, sustainable energy solutions and are now looking to expand their team. In this role, you will oversee maintenance projects nationwide , taking ownership of service delivery, operational coordination, process improvement, health & safety compliance , and more. This is an excellent opportunity for the right candidate to join a forward-thinking renewable energy company that values More ❯

What you'll be doing: Would you like to be part of a success story and play a key role in revolutionizing commerce? Then join our team as a Service Delivery Manager for EMEA Central You will independently support our customers as a proactive solution partner after the implementation of our software. You will be responsible for … the timely fulfillment of the services and SLAs agreed with customers. You will monitor our SaaS profitability and costs and be responsible for invoicing. You will conduct regular service review meetings with our customers and continuously improve our services. You will be responsible for initiating quality improvement measures and for (major) incident management in collaboration with Support and our … Technical Leads. Monitoring service performance in terms of budget, quality, and duration, as well as reviewing service delivery, will also fall within your remit. What you'll bring to the table: You have a degree in (business) computer science, information technology, or comparable training. You have already gained three or more years of experience as a Service More ❯

for years to come. You are the authority, the orchestrator and the driving force behind a complex, multi-supplier transition that won't move without your direction. Role: IT Service Transition Manager Location: West Midlands | Hybrid Salary: Up to £90,000 What You'll Lead End-to-end transition and exit from a major outsourced IT services … or regulated environments Background handling TUPE-heavy transitions Exposure to simultaneous operational, data and technology change programmes Why This Role Matters You'll play a pivotal role in protecting service continuity today while shaping how critical IT services operate tomorrow. This is meaningful transformation—not a paper exercise. You'll take ownership, enjoy genuine senior visibility, and drive a More ❯

for years to come. You are the authority, the orchestrator and the driving force behind a complex, multi-supplier transition that won't move without your direction. Role: IT Service Transition Manager Location: West Midlands | Hybrid Salary: Up to £90,000 What You'll Lead End-to-end transition and exit from a major outsourced IT services … or regulated environments Background handling TUPE-heavy transitions Exposure to simultaneous operational, data and technology change programmes Why This Role Matters You'll play a pivotal role in protecting service continuity today while shaping how critical IT services operate tomorrow. This is meaningful transformation—not a paper exercise. You'll take ownership, enjoy genuine senior visibility, and drive a More ❯

Technical Services Manager (FM/Critical Infrastructure) Warwick (commutable from Coventry, Leamington Spa, Stratford-upon-Avon, Rugby, Banbury) £70,000 + Car + Bonus + Pension + Life Assurance + Healthcare Cash Plan + Excellent Company Benefits Are you an experienced technical leader with a background in Critical Services/Infrastructure, looking for a role where you can … preventative maintenance, reactive works, projects, and technical assurance activities. In this role, you'll work at the forefront of critical systems reliability-driving compliance, boosting performance, and ensuring resilient service delivery across complex technical assets. You'll join a well-established organisation known for supporting major UK infrastructure operations, offering the chance to deepen your expertise in regulated environments … while leading a highly skilled engineering team. With ongoing investment in skills development, technical training, and leadership progression, this position offers an excellent platform for an ambitious manager who wants to elevate their career within one of the UK's most important operational environments. The Role Oversee day-to-day technical operations Lead, mentor, and develop a team More ❯