16 of 16 Permanent Service Manager Jobs in the West Midlands

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure … our customers experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. … Your Role: Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the … effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the … effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the … effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. More ❯

IT Service Delivery Manager 6 Month FTC Hybrid, Solihull £45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you More ❯

IT Service Delivery Manager 6 Month FTC | Hybrid, Solihull | £45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you More ❯

working for us you will become part of the team and will play your part in serving our community. We are currently recruiting for Service Manager- Regeneration & Economic Development (Maternity Cover) We're looking for a visionary leader to head our Regeneration and Economic Development service. In More ❯

We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This is a permanent, hybrid opportunity with 1-2 days spent collaborating in our offices near Birmingham Airport. This pivotal role will ensure the availability and reliability of … all IT systems while setting the direction for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! About you: To be successful in this role, you will need … proven experience in a related field, which provides a solid foundation for understanding the complexities of IT services. You will need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead … + availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation … and Reporting: Maintain documentation, deliver system performance reports, and ensure system security compliance ("Green" status) aligned to company standards. Collaboration: Work cross-functionally with Service Desk, Infrastructure, DevOps, Networks, Security, and business stakeholders to deliver aligned, high-quality services. Proactive Initiative Ownership: Identify service gaps, initiate improvement projects More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead … + availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation … and Reporting: Maintain documentation, deliver system performance reports, and ensure system security compliance ("Green" status) aligned to company standards. Collaboration: Work cross-functionally with Service Desk, Infrastructure, DevOps, Networks, Security, and business stakeholders to deliver aligned, high-quality services. Proactive Initiative Ownership: Identify service gaps, initiate improvement projects More ❯

Plus up to 10% annual performance related bonus Opportunities for professional development Plus our Sodexo employee benefits package General Services Manager Tutbury - Full time It's your turn to set the standard. At Sodexo, we're passionate about our people. We know that our teams are the key … delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic General Services Manager to join our team and play a key role in driving excellence and innovation in Facilities Management . As a General Services Manager … the safe behaviour message through the teams using the tools avail focusing on Zero accidents Responsible for driving continuous improvement through all accounts Manage Service Champion visits and maximize support available from the Service Champions What we're looking for: Experience in Managing a multi-site operation Experience More ❯

Data Centre and Cloud Services Manager Full Time/Permanent £80,000 - £85,000 + car allowance + bonus + extensive benefits West Midlands/Hybrid (1 day a week on-site)/regular European travel The Role I am looking for an experienced Data Centre and Cloud … Services Manager to join a large global brand head quartered in the West Midlands. This is a hybrid role with the successful candidate required to be on site 1 day per week on average on the Birmingham office. There will also be monthly travel to sites in Europe … so candidates must be willing to travel where required. The Data Centre and Cloud Services Manager will be responsible for monitoring and managing the smooth delivery and operations of all vendors and services provided by Data Centre and Cloud teams. You will oversee the deployment and maintenance of More ❯

Global Data Centre and Cloud Services Manager Full Time/Permanent £85,000 - £105,000 + car allowance + bonus + extensive benefits West Midlands/Hybrid (1 day a week on-site)/regular European travel The Role I am looking for an experienced Data Centre and … Cloud Services Manager to join a large global brand head quartered in the West Midlands. This is a hybrid role with the successful candidate required to be on site 1 day per week on average on the Birmingham office. There will also be monthly travel to sites in … Europe so candidates must be willing to travel where required. The Data Centre and Cloud Services Manager will be responsible for monitoring and managing the smooth delivery and operations of all vendors and services provided by Data Centre and Cloud teams. You will oversee the deployment and maintenance More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of … regular Technical Meetings with HYG on all technical issues and feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members More ❯

You are here: Home/News/News/Royal British Legion - Casework Services Manager Are you a strong leader with a passion for helping others? Do you thrive in a role that blends leadership, casework, and strategy? We are looking for Casework Services Manager to More ❯

the Reception and Onsite Teams at PRH. Main duties of the job The successful applicant is expected to work closely with the Support Services Manager for Reception and Admissions at RSH. Ensure the smooth day-to-day operational performance of the Teams, managing HR issues such as sickness … leave requests. Monitor sickness absence, ensure proper documentation, and conduct sickness reviews in line with Trust Policies. Contribute to and monitor budgets for the service, managing resources efficiently to deliver high-quality services within the budget. Introduce, adapt, and improve operational information systems, establishing systems for the management of More ❯