18 of 18 Permanent Technical Support Jobs in the West Midlands

Technical Support Engineer Office Based Role Commutable from Tamworth, Lichfield, Kingsbury, Warton, Dordon, Dosthill, Atherstone, Little Aston and Shenstone £47,000 +Mon-Thu (8pm-4.45pm) + Early Finish Fridays (1:00 pm) + Profit Share Bonus + Company Pension (4%) + 25 Days Holiday + Bank Holidays + Healthcare (after 2 years) + Full Product Training an Exciting … opportunity for a Technical Support Engineer to join a leading UK engineering manufacturer, providing professional technical support to customers and production teams across the UK and internationally. On offer is the chance to work for an industry-recognised organisation that designs and manufactures high-spec, precision-engineered systems used across multiple sectors including automotive, aerospace, and … materials testing. This is a varied and technically challenging role where you will report directly to the Senior Technical Manager. technically supporting customer installations, and resolving production issues involving PLC and HMI control systems. This position is ideal for an engineer with a strong electro-mechanical background who Enjoys delivering technical excellence in a fast-paced manufacturing environment. More ❯

Job Title: Technical Support Engineer Location: Tamworth Salary: 47,000 per annum Hours: 38 hours per week Monday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00) Friday: 08:00 - 13:00 (no lunch break) Company: A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert … pre-sales and post-sales support to its global customer base. This is a hands-on role combining customer support with production fault-finding and technical problem-solving. Role Overview: The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes … supporting production with fault-finding, testing, and assembly issues, plus occasional quality auditing. Key Responsibilities: Provide pre- and post-sales technical support to customers, distributors, and agents Handle warranty issues, including customer returns and supplier liaison Support production with PLC & HMI programming, mechanical assembly, and non-conformance resolution Perform special testing of equipment and R&D profiles More ❯

Technical Support Engineer - Power Control Systems - West Midlands - £40,000-£55,000 (DoE) + Bonus + Car Option Do you have experience with generator controls, synchronisation or CHP/Hybrid systems? Are you confident supporting customers with both remote and on-site troubleshooting? Do you enjoy blending electrical engineering with customer interaction and training delivery? Are you based … career to the next level with a global leader in power generation control and automation who are shaping the future of distributed energy systems. This is a customer-facing technical role supporting sales, engineering and product teams, providing pre-sales support, commissioning expertise and ongoing customer liaison across the UK and international markets. What you NEED HNC/… D or Degree in Electrical/Electronic Engineering (or significant hands-on equivalent). Minimum 2 years' experience in a technical support, applications, or commissioning role. Strong knowledge of gensets, synchronisation, automation or PLC systems. Confident communicator with excellent fault-finding ability and customer service skills. Full UK driving licence and flexibility for occasional UK/international travel. More ❯

Technical Support & Implementation Coordinator £35,000 40,000 + great benefits including Private Medical, Life Insurance, Training Birmingham Business Park/Hybrid (1-2 days remote per week) Monday to Friday 37.5 hours per week MVP is partnering with a rapidly growing UK business transforming supply chains through asset tracking technology and sustainable packaging solutions. They are helping … major supermarket suppliers improve efficiency, sustainability, and visibility across their operations, combining Bluetooth, WiFi, GPS, and 4G technologies to deliver real-time data. About the Role As Technical Support & Implementation Coordinator , you will support the rollout, maintenance, and evolution of their platform. This is a customer-facing role where youll manage internal technical requests, external development … work, and support customers directly with onboarding, changes, and issue resolution. You will also act as the first point of contact for any technical issues related to the portal or tracking products, ensuring smooth coordination between customers, internal teams, and development partners. The role may involve occasional travel, so flexibility and a full UK driving licence are essential. More ❯

operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide. Your new role As the Plumbing Technical Support Manager, you will oversee a team of four Technical Support Advisors who provide … plumbing products. This is a newly created position due to the current manager reducing their working days. You will work closely with them during the transition and receive ongoing support to ensure you succeed in your new role.Your responsibilities will include managing the day-to-day operations of the technical support team, ensuring high service standards, and … acting as an escalation point for complex technical queries. You'll also play a key role in coaching and developing the team to maintain product knowledge and deliver exceptional customer service. What you'll need to succeed A strong plumbing background is essential; gas experience is highly desirable. Demonstrated leadership experience - this does not need to be in an More ❯

machinery, serving industries including pharmaceuticals, food, and agrochemicals. With a focus on innovation, quality, and efficiency, we design and build bespoke solutions for clients worldwide. We are seeking a Technical Sales Support person to play a key role in bridging the gap between the Sales, Design, and Project teams. Role Summary As a Technical Sales Support person you will support the Sales process by meticulously checking sales proposals, obtaining technical information and equipment specifications whilst working closely with customers requirements in order to liaise and provide feedback to the Project Engineer and the Design Department. This is a busy and varied role for a person who has a strong interest in engineering sales … and enjoys being proactive and working closely with multiple teams. Key Responsibilities Provide technical support to the Sales Team and Project Engineer Assist in preparing detailed quotations, technical proposals, and equipment specifications based on customer requirements. Work closely with the Sales, Design and Projects teams to ensure customer requirements are correctly interpreted and delivered. FAT involvement? Provide More ❯

IT Technical Support Location: Hanley Hours : Monday to Friday ,8am – 4pm Salary: Up to £25,000 (DOE) The Role: Our client is seeking an organised and proactive IT & Systems Support Assistant to provide first-line technical support, manage CRM administration, and ensure smooth onboarding and system use for staff. This is a varied role combining … IT troubleshooting, system management, and user support. Key Responsibilities: Provide first-line IT support (password resets, Outlook/Teams, printers, Wi-Fi, VPN, OneDrive, meeting room kit) Escalate issues to IT providers with clear documentation and resolution steps Support new starter onboarding: set up M365 accounts, assign licences, configure email/Teams/SharePoint access, provision devices, and … accessories, and ensure devices are secure, up to date, and fully functional Administer CRM system: manage users, permissions, picklists, data hygiene, dashboards, and reports Build simple CRM automations and support KPI/dashboards for staff Create and maintain user guides and process documentation Support digital awareness initiatives (e.g., phishing alerts, safe handling tips). Provide on-site IT More ❯

Major Recruitment Oldbury are delighted to be recruiting for our locally based Halesowen client who are seeking a Trainee Technical Support Engineer to work on site at their Halesowen site. This is a very rare opportunity for a candidate looking to break in to the IT industry as no experience is necessary. Hours of work are Monday to … or equivalent) or an IT-related qualification (e.g., BTEC, NVQ, CompTIA A+) this is desirable but not essential. You will have a structured on boarding plan with dedicated mentor support and on-the-job training in troubleshooting, customer support, and product knowledge. Duties and tasks will include: Customer Support Provide technical support to customers both … Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations. Technical Troubleshooting Learn to use diagnostic tools and remote access software to investigate faults. Assist in testing and configuring systems, applications, and equipment. Support the roll out of upgrades More ❯

Technical Support Engineer - CAD/CAM Software Hybrid (3 days on-site near Solihull) £40,000 - £45,000 + benefits Are you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products … of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of technical customer support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose … and resolve customer issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone More ❯

Technical Support Engineer Ellesmere Up to £40,000 Plus an excellent benefits package Join a team where your engineering skills directly support cutting-edge automation and technology. We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on … solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real-world impact of your work - this could be the opportunity you've been looking for. What You'll Do Provide high-level engineering support for automated and conventional systems and precision technologies. Troubleshoot and resolve issues via helpdesk (including participation … in a rotating 24/7 support schedule). Lead the commissioning of advanced systems both in the UK and internationally. Work with R&D to test new solutions and provide feedback from the field. Analyse system issues, identify patterns, and contribute to product enhancements. Maintain accurate technical documentation and helpdesk records. Deliver hands-on training for distributors More ❯

Technical Support Engineer Ellesmere Up to £40,000 Plus an excellent benefits package Join a team where your engineering skills directly support cutting-edge automation and technology. We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on … solving complex technical problems, enjoy working directly ... More ❯

develop that further. The role will include work at the companies site, some UK and some overseas travel to visit customers - please ask for further information. The role includes technical challenges and customer interaction, working as part of a customer facingengineering team. Full product training is available. THE ROLE: The successful candidate will provide technical support to … customers fromthe office/workshop base as well as factory acceptance testing, installation, commissioning, diagnostic and service work. This will include: - Customer technical support by phone,email and video. - Off site and on site faultfinding/diagnosis,problem solving and service work. - Preparation, installation,commissioning and on-going support of equipment and bespoke turn-key projects. - Providing … electro-mechanical electrical background with hands-on experience of industrial electrical systems and able to work safely. Mechanical engineering competence. - Able to work safely and methodically. - Solid hands-on technical, problem solving and fault find/repair skills. - Ability to read and understanding technical information anddrawings. - Good communication skills and aprofessional approach over the phone/email and More ❯

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer … to join our team. The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry … Hybrid Working (located near our Halesowen, Weymouth or Brackley offices) Key Responsibilities: Handle customer queries related to IoT devices, connectivity, and software via Zendesk. Troubleshoot and resolve IoT-related technical issues, escalating when necessary. Document interactions and update knowledge base articles to assist users. Collaborate with internal teams, including engineering and triage, to ensure prompt issue resolution. Monitor IoT More ❯

An award winning Company, and a world leader in Environmental Test Solutions, are looking for a Technical Customer Support Engineer to provide pre and post sales technical support to customers while supporting the production test areas in fault finding and production resolution. £46,350 per annum - and half day on Friday! Comprehensive benefit package including generous More ❯

Technical Support & Implementation Coordinator £35 000 + great benefits including Private Medical, Life Insurance, Training Birmingham Business Park/Hybrid (1-2 days remote per week) Monday to Friday 37.5 hours per week MVP is partnering with a rapidly growing UK business transforming supply chains through asset tracking technology and sustainable packaging solutions click apply for full job More ❯

Technical Support Engineer - Power Control Systems - West Midlands - £40,000-£55,000 (DoE) + Bonus + Car Option Do you have experience with generator controls, synchronisation or CHP/Hybrid systems? Are you confident supporting customers with both remote and on-site troubleshooting? Do you enjoy blending electrical engineering with customer interaction and training delivery? Are you based More ❯

operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide. Your new role As a Plumbing Technical Support Advisor, you will join a team of four advisors dedicated to providing expert technical … offering practical solutions and guidance on a wide range of plumbing products. This is an advisory role, so you'll focus on troubleshooting, product compatibility, and helping customers resolve technical issues quickly and effectively. What you'll need to succeed A strong plumbing background is essential; experience with gas systems is highly desirable. No formal qualifications are required, but … practical hands-on experience is key. Excellent communication skills and the ability to explain technical information clearly. A customer-focused approach and strong problem-solving skills. Ability to work collaboratively within a team and manage multiple queries efficiently. What you'll get in return A competitive salary between £30,000 - £36,000. Free on-site parking. 25 days annual More ❯