20 of 20 Permanent Technical Support Jobs in the West Midlands

Are you looking to kickstart or grow your career in technical support? This role is ideal for a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, Technical Support, 1st Line Support, 2nd Line Support, Application Support or Customer Service. Technical Support Analyst Location: Hybrid working role - 4 days office based in our Redditch offices (B98 9NR) Salary: Up to £26,000 Enhance your technical knowledge by working on our inhouse software, gaining hands-on technical experience. Work closely with our developers, QA testers, networking, and other technical teams! Progress your career through our TelXLerator scheme - giving you … an excellent opportunity for development and career progression into teams such as Business Operations, Tech Ops (Networking) and QA. We are currently looking for a Technical Support Analyst to join our Partner Support team. You'll act as the technical point of contact for our partners when their first line support is unable to resolve More ❯

Technical Support Engineer Stone, Staffordshire £26k - £30k Monday to Friday 8:30pm – 5pm (1 hour lunch) This is a fantastic opportunity for an experienced Technical Support Engineer to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning (I … fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. Role: As the Technical Support Engineer, based in Stone, Staffordshire you will provide first hand support in diagnosing and troubleshooting IT issues, including hardware complications, software faults, as well as system … and network problems – your role, as the Technical Support Engineer, will be key to ensure that the company remains operational. Being a first point of contact for technical support (face to face, calls and messages), is also key within the role of Technical Support Engineer. Within the position of Technical Support Engineer More ❯

Technical & Applications Support Engineer Control & Automation Systems Excellent Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for a Technical Applications and Support Engineer with experience and knowledge of PLC, Scada, HMI, VSD, applications and software involved, to provide sales and technical support to the external customer base, whilst developing and … factory automation/process control including functional safety, IIOT, HMI s, PLC s, programming language IEC(phone number removed), variable speed drives, instrumentation, industrial data comms, sensors. As the Technical Support Engineer you will respond to and handle automation product technical enquiries. You will be required, with training, to understand and be familiar with the full product … customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability. In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar More ❯

Customer Service/Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries. Key … Responsibilities: Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries) Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting) Log, manage, and resolve support tickets accurately Support new and existing customers with product information, account updates, and service changes Follow internal processes and escalate where needed Deliver … home internet supports equipment and systems required. Supportive, small-team environment This role is based in an office, with hybrid working available after training. Related job titles include Customer Support Representative, Technical Support Specialist, and Help Desk Advisor. If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join More ❯

Technical Support Engineer Staffordshire Job Title: Technical Support Engineer Location: Staffordshire Pay rate: From £26,000 per annum (DOE) Schedule: Monday to Friday, Full Time (Hybrid working available) Priority Recruitment are excited to present a fantastic opportunity for a Technical Support Engineer to join a growing UK business based in Staffordshire. This is a … brilliant chance to step into a hands-on IT support role with a company that blends professionalism with purpose. You'll play a key role in keeping the systems and networks running smoothly, ensuring the wider team is set up for success. Its perfect for someone passionate about tech, whos looking to make a real impact in a business … issues Troubleshoot hardware, software, and network faults Work closely with an external IT partner for more complex problems Manage IT inventory and maintain all systems and equipment across teams Support GDPR compliance and assist with Cyber Essentials accreditations Contribute to system/process improvements and identify new tech solutions Liaise with suppliers and support automation/CRM projects More ❯

Operations Technical Support Team Leader Salary: c. £47,500 dependent on experience Hours: 35 hours per week Contract: Permanent Location: Hybrid (Office: West Bromwich) Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand its not always easy juggling your career with all the important things outside of work. But … with the right opportunities and support we can help you build a career that works for you. We have an exciting opportunity for highly skilled Operations Technical Support Team Leader. You will be responsible for managing the Technical Support team within operations and optimising resource across Operations and the Contact Centre through effective forecasting and … as the back-office administration system (Work Manager). They are the key point of contact for Customer Services and operations to both internal and external parties for any technical issues or queries relating to the systems used within the division, providing information and support as required. This person will also maintain and where possible improve the divisional More ❯

Technical Support Operative – Join Our Growing Team! Salary: Competitive Bonus: Up to 10% Performance Bonus Hours: Full-time, Permanent Location: Telford At Luceco Group, we’re committed to delivering best-in-class support across all our brands. We’re looking for a proactive and technically-minded Technical Support Operative to join our team and help … resolve product issues with confidence and care. If you’re passionate about technology, problem-solving, and customer service, this is your chance to make a real impact! As a Technical Support Operative, you’ll be the go-to expert for diagnosing and troubleshooting product software and hardware issues. You’ll communicate with customers via phone, email, and chat … guiding them through solutions and escalating complex problems to internal teams when needed. You’ll be part of a fast-paced, collaborative environment where your technical skills and customer-first mindset will shine. What’s in it for you? · Competitive Salary · Up to 10% Bonus for performance · Holiday Benefits: 25 days holiday + public holidays, with a holiday buying More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

exceptional imaging, reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish … s security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act … our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated from global service teams, ensuring timely and expert-level support. Oversee field investigations and product reliability programs, analyzing More ❯

TECHNICAL SUPPORT DESIGN ENGINEER BROWNHILLS £37,000 - £40,000 Monday Friday - 37 hours a week (Early Finish on Friday) A leading Manufacturer of products for the construction and manufacturing industry are currently looking for a Technical Support Engineer. This is a newly created role within the business, due to recent expansion and an increase in production. … Working alongside a Product Development Engineer, you will be responsible for more of a customer focus by supporting the internal sales team with Technical advice and guidance but also externally to customers and contractors. Role Description * Detailed understanding of and the ability to interpret technical drawings * Provide support to the Product Development Engineer with the day-to … day operations of the Technical Department including responding to customer technical enquiries * Be involved with leading the research and development of new and exciting products * The preparation of tool drawings for CNC cutting Skills and Qualifications * Background experience of AutoCAD Software * Engineering Degree or similar * The ability to read and produce technical drawings * Excellent verbal and written More ❯

Technical & Estimating Support Oldbury, Birmingham Up to £35,000 per annum We are looking for a proactive and detail-oriented person who can deliver accurate quotations, technical support, and drawing take-offs while supporting both the Profile team and our customers. This role offers a blend of technical, administrative, and customer-focused duties, including CRM … manage customer enquiries: Providing updates, clarifying requirements, and ensuring expectations are met. Prepare accurate quotation: Using the Lindab ERP system (Axapta) and collaborate with other departments to gather necessary technical and pricing information. Respond to technical product queries: Offering expert advice, alternative solutions, and supporting technical training when needed. Maintain accurate record: Using the CRM and quotation … systems to ensure efficient administration and internal communication. Requirements: Experience working with ERP systems: Preferably Axapta, for quoting and order management. Strong technical knowledge: In construction or building products, with the ability to interpret and prepare technical drawings or plans. Proven customer service and communication skills: Particularly in handling technical or sales-related enquiries. Familiarity with CAD More ❯

Location: Birmingham Full-time: Permanent Salary: up to £40,000pa + Bonus Are you a Technical Support Technician or design graduate with an interest in fire safety, product compliance, or performance testing? This could be your ideal next step. We're working with a specialist manufacturer in the steel doors, frames, and windows sector, currently looking to bring … in a Technical Support Technicianto support their growing team. This is a fantastic opportunity to build your technical skills and gain hands-on experience with fire resistance and security-tested products , working closely with experienced engineers and compliance specialists. The Role: Creating and updating 2D AutoCAD drawings for steel doors, windows, and frames Supporting product design … and fabrication documentation Assisting with fire and security test documentation , certificates, and technical files Learning how to interpret performance test reports and industry regulations Helping maintain and understand compliance with BS, EN, and UKCA/CE standards Liaising with internal teams and external customers across design, production and certification requirements What We're Looking For: Proficiency in AutoCAD or More ❯

Job Title: 2nd Line Technical Support Location: Birmingham (5 days on-site) Job Type: Permanent Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to expert for complex technical issues, maintaining … critical systems and ensuring IT operations run smoothly. Key Responsibilities: Provide Tier 2 IT support across EU and local sites. Manage and troubleshoot Windows/Linux servers and infrastructure. Administer Active Directory, DNS, DHCP, and Office 365. Support network upgrades, virtualization (VMware/Hyper-V), and security operations. Participate in IT projects, documentation, and on-call rotations. Key … Skills and Experience: 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments. Strong skills in Windows Server, Linux, networking, and virtualization. Knowledge of GDPR and EU data security standards. Display a willingness to learn and develop new skillsets. If this sounds like the role for you, please provide an up-to-date CV More ❯

Study and Technical Support Advisor Location: Hybrid/Cannock, WS12 2HA (Mainly working from home, in the office once a month/quarter) Salary: £35,000 - £40,000 DoE Contract Type: Permanent Why Do We Want You We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health … a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills. You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health … guarantee scheme, please use the contact details provided once you have clicked apply! Job purpose, tasks and responsibilities You will be responsible for: Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement. Providing remote consultancy to our expanding client base. Engaging across Phoenix's social media platforms More ❯

Progression Location: West Midlands - Easy commutable areas include Shrewsbury, Telford, Stafford, Wolverhampton, Bridgnorth, Codsall, Walsall and other local locations - Staffordshire/Shropshire/Worcestershire. Ideal Candidate Background: An experienced technical support engineer with an electrical/electronic bias and an in-depth understanding of precision technologies in scientific, industrial, manufacturing, laser, medical equipment or similar industries. The Role … This is a vital role within the technical engineering division of a world renowned manufacturing and precision engineering organisation. You will be an integral contact working directly with customers to diagnose and resolve technical issues alongside offering further engineering insight to improve the performance of high precision engineering machinery, systems and processes. Typically your work will involve electrical … UK's leading and award winning employers. Candidate Requirements: Firstly, you will be an excellent troubleshooter, problem solver and talented self-motivated engineer who is driven by providing superb technical support to customers. You will take pride in your work and be someone who is always looking for improvements, better ways of working with customers and providing insight More ❯

Progression Location: West Midlands - Easy commutable areas include Shrewsbury, Telford, Stafford, Wolverhampton, Bridgnorth, Codsall, Walsall and other local locations - Staffordshire/Shropshire/Worcestershire. Ideal Candidate Background: An experienced technical support engineer with an electrical/electronic bias and an in-depth understanding of precision technologies in scientific, industrial, manufacturing, laser, medical equipment or similar industries. The Role … This is a vital role within the technical engineering division of a world renowned manufacturing and precision engineering organisation. You will be an integral contact working directly with customers to diagnose and resolve technical issues alongside offering further engineering insight to improve the performance of high precision engineering machinery, systems and processes. Typically your work will involve electrical … UK's leading and award winning employers. Candidate Requirements: Firstly, you will be an excellent troubleshooter, problem solver and talented self-motivated engineer who is driven by providing superb technical support to customers. You will take pride in your work and be someone who is always looking for improvements, better ways of working with customers and providing insight More ❯

Job Title: Technical Product Support Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly … skilled and motivated engineering graduates to join their team as a Technical Product Support Engineer. Job Overview: As a Technical Product Support Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for troubleshooting … issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. Technical Product Support has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues 3. Following More ❯

Sales Support Overview (About us) Whether it's industrial embedded computing, custom lithium battery packs, secure communication systems, antennas, or imaging technology we design, manufacture, supply and support it! From the ocean floor to the edge of space, Steatite innovation is making sure that vital technology operates consistently, reliably, and above all safely. Our products can be found … diverse environment and is proud to be an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments or support during the application process or interview, please let us know, and we will make the necessary arrangements. Job Type: Office Based Job Title: Sales Support Location: Redditch Hours … Work Scheme EV Salary Sacrifice Scheme Employee Share Scheme The type of person we are looking for (About You) We are looking for a proactive and detail-oriented Sales Support professional to join our fast-paced Communications Business Unit. The ideal candidate will play a key role in supporting the Business Development team by creating quotes, consulting with customers More ❯

suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Main purpose of the role We have a fantastic opportunity for a Technical Services Field Support to join us, the role is field based covering our Midlands regions (including the West Midlands, East Midlands and South Midlands), with opportunity to work … from home one day a week. Reporting into the Technical Services Field Lead, the successful candidate will play a vital role within the business, delivering high value service and expertise to our nationwide regional offices, construction sites and sales offices. They will champion IT and business initiatives and be a focal point, assisting/training the regional and site … teams to adopt technologies. The role will play a key part in the successful coordination, delivery, in-life support, and removal/re-deployment of digital technology solutions utilised by our business. The daily duties of the Technical Services Field Support will be varied in scope and complexity, and therefore the individual should have a sound and More ❯

An exciting opportunity has arisen to join our Structural Support Solutions business as Technical Sales Representative for the Midlands & East Anglia region. Established in 1981, MGF is a market leader in the design, manufacture, hire and sale of temporary works equipment for the construction industry. Employing over 440 staff, we currently operate nationally from 14 locations, we manufacture … our own equipment, operate our own transport fleet and importantly have an in-house engineering team who produce design solutions to meet customers' requirements. Our Structural Support Solutions business provides engineering support and hire of specialist equipment to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and … and developing this exciting area of the business forward. The role Technically minded with an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to More ❯