2 of 2 Permanent Ticket Management Jobs in the West Midlands

continuous improvement. Team Collaboration and Reporting: Collaborate with cross-functional teams including developers, testers, and project managers. Prepare regular progress reports and updates for management and stakeholders. Liaise with the internal tool development team to give feedback on current and proposed fuctionality so that these can be continuosly improved. … PowerPoint, Excel). Proactive problem-solving skills with keen attention to detail. A good understanding of Quality Assurance Experience of YouTrack (or similar) for ticket management Desirable knowledge in TeamCity for continuous integration server Excellent communication skills Why join us? Because we’re not just about business — we More ❯

tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring issues and … with integrity and honesty in everything you do. Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience More ❯