1 to 4 of 4 Permanent Ticket Management Jobs in the West Midlands

based in Burton on Trent. Responsibilities: Digital Support Analyst • Manage IT’s change control process and for any security enhancements or remedial activities and management of changes raised through projects. • Work closely with internal IT and Digital teams to identifying areas of improvements that would lead to more robust … secure, efficient and performing platforms that meet my clients requirements. • Be responsible for Incident Management; technical triage, ticket management through internal and 3rd party support teams and proactively monitor. Must haves: • Excellent customer communication skills. • Hard working with the ability to work under pressure and self-motivation … work unsupervised. • Experience in Supporting and Implementing Digital solutions. Skills and experience: Digital Support Analyst • Investigating/Troubleshooting IT Server Infrastructure related incidents • Domain Management • Microsoft Azure Cloud Hosting • Common application monitoring tools • Web Application support • Security Advantages: • ITIL processes • Linux and Windows Server Operating Systems • LAMP based applications more »

existing knowledge base. Able to operate efficiently in a team environment. Able to work effectively and efficiently under pressure in busy periods Exceptional time management and punctual in attendance. Essential Knowledge, Skills and experience: Proficient in MS Office Suite, 2013, 2016, 0365 A basic understanding of Active Directory and … targets and objectives Must be commercially minded with ability to work independently Must be conscientious with an attention to detail Preferred experience using a Ticket Management Software, creating/updating & logging tickets ITIL Foundation Certified more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role.. Incident … Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »

Digital Support Analyst - Staffordshire - Hybrid Role - £28K, As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling. The role Incident … Management; technical triage, ticket management (through internal & 3rd party support teams). Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects. Working with internal IT & Digital teams identifying areas of improvements that would … to ensure security standards are being What you'll bring Knowledge of: Microsoft Azure Cloud Hosting Web Application support Common application monitoring tools Domain Management SSL Certificates Security Investigating/Troubleshooting IT Server Infrastructure related incidents. With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP more »