2 of 2 Permanent Escalation Management Jobs in West Sussex

documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

service expectations, managing delivery against agreed KPIs, and supporting clients with both short-term requirements and longer-term workforce planning. Contractual performance, compliance and escalation management form a key part of the role, ensuring issues are resolved effectively and customer confidence is maintained at all times. Leadership ...