1 to 1 of 1 Permanent ITIL Jobs in West Sussex with Remote Work Options

searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in … accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi-Fi and Interactive Audio-Visual equipment Provide 1st line support and triage tickets to 2nd & 3rd line support teams Liaise with 3rd … a strong focus on first time fixes Key Skills & Competencies: Experience of working in a 1st line IT role Experience of working in an ITIL v3 and v4 environment and contributing to the continual service improvement culture Experience of using an ITSM tool Experience of Active Directory users and computers more »