1 of 1 Permanent Problem Management Jobs in West Sussex

to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution … and communication skills ·????????Naturally hands on and passionate about supporting with team workload. ·????????Strong organisational skills and ability to multitask in a fast paced, growing business. ·????????An aptitude for problem solving and strong attention to detail. ·????????Established experience within customer service -?Warm and open approach to customers ·????????Flexible to the needs of the business ·????????Proactive team player, with experience More ❯