Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
AWD Online
cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality. APPLY TODAY If this job looks like More ❯
Shoreham-by-sea, Sussex, United Kingdom Hybrid / WFH Options
Focus Group
to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯
where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT More ❯
where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT More ❯
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
STK Recruitment
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi More ❯
a first responder for customer logged vaults. Configuring and deploying network equipment. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates within the ticket handling system. Ensuring the escalation More ❯
sensitive issues to ensure a cohesive team environment. Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards. Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive More ❯
sensitive issues to ensure a cohesive team environment. Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards. Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive More ❯
with all internal and external stakeholders. There is a particular focus on providing daily support to internal Account Managers. Outcomes - Adherence to service and SLA standards & agreements. - Provide insight and opinion to aid the departmental decision-making process. - Demonstrate a commitment to personal development. Attitude - Adhere to the company's More ❯
with all internal and external stakeholders. There is a particular focus on providing daily support to internal Account Managers. Outcomes - Adherence to service and SLA standards & agreements. - Provide insight and opinion to aid the departmental decision-making process. - Demonstrate a commitment to personal development. Attitude - Adhere to the company's More ❯
and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/SLA and KPI targets and contractual obligations are fully achieved. This role is ideally suited for someone with the experience and capabilities listed, preferably located in More ❯
We're Hiring - IT Project Manager Salary - Up to £32,500 (DOE) Location - Shoreham by Sea & Exeter Key Benefits: Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday. Give Back: Enjoy More ❯
