2 of 2 Permanent SLA Jobs in West Sussex

tickets are effectively assigned, progressed, and resolved* Act as the first point of technical escalation for complex issues* Monitor team workloads, ticket quality, and SLA performance, intervening where needed* Support, coach, and develop engineers through regular feedback, reviews, and training plans* Identify service trends, recurring issues, and areas for improvement ...

portfolio governance forums and provide clear, actionable insight. Manage supplier performance and commercial contracts (up to £5m per annum), ensuring value for money and SLA compliance. Skills & Experience Extensive experience in portfolio, programme, and project management within complex environments. Proven track record of managing large-scale digital delivery portfolios. Strong ...