2 of 2 Permanent Service Analyst Jobs in West Sussex

First Line Service Desk Analyst Location: Horham Job Type: Full-time Salary: £28,000 Join our team as a First Line Service Desk Analyst and become the first point of contact for customers using our innovative products, LeaseSoft and Transcend. This role is crucial in ensuring that customer queries, incidents, and service requests are efficiently … customer-focused support. Day-to-day of the role: Act as the first point of contact for customers via email and ticketing system. Log, categorise, and prioritise incidents and service requests accurately within the service desk tool. Provide initial troubleshooting and resolution for user access issues, navigation queries, standard configuration, and common application errors. Maintain ownership of customer … of ticket progress and expected resolution times. Contribute to the knowledge base by documenting solutions, workarounds, and FAQs. Assist in user onboarding and provide guidance on system functionality. Support service improvement initiatives, including feedback collection and process refinement. Required Skills & Qualifications: Level 3 IT-based qualification or equivalent. Strong customer service and communication skills. Ability to troubleshoot application More ❯

Our client is one of the market leading IFA businesses in the area We are looking for a Proposition and Operations Analyst to join the team As the company grows and new branches open we are looking for someone who can help integrate the technology into 1 main system This role bridges the gap between strategic proposition development and More ❯