Service Desk Engineer
Swansea Vale, Swansea, West Glamorgan, Wales, United Kingdom
ERS
and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies Experience in laptop build with Intune device management Escalation Management: Review and mitigate escalations promptly. Escalate relevant matters when necessary to prevent customer dissatisfaction or operational disruption. Policy Adherence: Execute policies and processes outlined by … as a technical lead within a team. ITIL Understanding: Essential understanding of ITIL principles (ITIL qualification preferable). Technical Proficiency: PC hardware and software. Audio Visual Equipment. Printers. Networking. Microsoft suite. Citrix. Active Directory. Microsoft Intune Microsoft Cloud technologies (Endpoint Manager, Azure, CPC, AVD). Desirable behavioural attributes Initiative Driving & Delivering Results. Planning & Organising Effective More ❯
Employment Type: Full-Time
Salary: Salary negotiable
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