4 of 4 Permanent Case Management Jobs in West Yorkshire

an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to … leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely More ❯

experienced IT Director to lead and shape their technology function. This senior role will take full ownership of a growing IT team, overseeing the strategic direction, planning, implementation and management of the systems and infrastructure that support legal operations. This includes networks, server and cloud environments as well as legal technology platforms such as case management, document … management and time recording systems. Working closely with senior leadership, the IT Director will align technology initiatives with business needs and lead the firm's digital transformation within a highly regulated environment. Key requirements: Proven Leadership experience in IT infrastructure and operations, preferably within a Microsoft environment. Experience within the legal or professional services sector. Excellent communication and stakeholder … management skills. Experience leading, mentoring and developing IT teams. Ability to manage third party suppliers and technology partnerships. In return, the successful candidate will receive a salary of £95,000 along with bonus and benefits package. To be considered, please apply More ❯

Experience Needed Up to 3 years' experience in defendant litigation (essential) Experience handling fast-track EL/PL claims (preferable) Understanding of litigation in the retail sector (preferable) Strong case management and organisational skills Excellent written and verbal communication abilities Proficient in Microsoft Word and Excel (intermediate level) Able to work under pressure and meet strict deadlines What More ❯

team of skilled Mortgage Advisors. In this fully remote role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing More ❯