4 of 4 Permanent Case Management Jobs in West Yorkshire

Senior Case Management Developer UK-based (99% hybrid working - work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and More ❯

an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to … leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely More ❯

based in in Leeds is looking to recruit an IT Director. Taking ownership of a growing team, the IT Director will oversee the overall strategic direction, planning, implementation and management of IT systems and infrastructure required to support legal operations. This will incorporate networks, server and cloud environments along with legal technology platforms and applications including case management, document management and time recording systems. Aligning technology with business need, the IT Director will drive forward technical/digital transformation within a highly regulated environment. As IT Director you will possess a strong technical/infrastructure background within a Microsoft/Cloud environment. You will be able to demonstrate exceptional customer facing skills and be able to More ❯

Experience Needed Up to 3 years' experience in defendant litigation (essential) Experience handling fast-track EL/PL claims (preferable) Understanding of litigation in the retail sector (preferable) Strong case management and organisational skills Excellent written and verbal communication abilities Proficient in Microsoft Word and Excel (intermediate level) Able to work under pressure and meet strict deadlines What More ❯