The Regional IT Service Manager (EM EIA) is responsible for supporting the delivery, performance, and continuous improvement of IT services across the region. They ensure adherence to global service management processes, lead regional service reporting, and drive actionable insights to improve service stability and user experience. Acting as the primary contact for service management in the region, they … governance activities with internal IT teams, vendors, and partners. Maintains strong relationships through structured communication and performance monitoring (e.g. weekly/monthly calls). Oversees effective incident and request management to ensure timely resolution for business stakeholders. Identifies areas for improvement and drives enhancements to incident processes to support a positive user experience. Oversees and reports on the execution … of regional CSI plans. Works collaboratively with regional IT teams to promote a service-oriented culture focused on customer experience and operational excellence. Ensures that changemanagement processes are followed across the region. Supports the assessment and validation of changes and represents the region in global changemanagement forums where appropriate. Champions the delivery of best More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Bupa
our digital & data strategy, joining us on our journey and developing yourself along the way. An opportunity has arisen to join a dynamic, cross functional team and make meaningful change within the Bupa Care Services as an Application IT Service Owner, for a predominantly SaaS environment. We are looking for experienced IT professionals with a strong background in Application … Service Management, Service Optimisation, Resilience and Continuous Improvement practises to join our growing Technology team. How you'll help us make health happen: Gather feedback on service performance and establish improvement plans. Support onboarding and introduction of new products and services. Collaborate with Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit … and escalation point for incident and security management. Manage the Configuration Management Database (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct root cause analysis. Identify and More ❯
games Fortnite experience, preferably domain knowledge would be highly advantageous Professional experience working in the gaming industry on 3D games Strong communication and collaboration skills. Excellent organisational and time management skills. Ability to work under pressure and meet tight deadlines. Proven experience managing budgets and schedules. Good understanding of agile development. Knowledge of gaming industry standards. Good understanding of … the full game development lifecycle. Qualifications: A strong portfolio of what games you have worked on Proven experience in project management in a related field, preferably within the gaming industry. Solid knowledge of project management methodologies, tools and all stages of the project lifecycle. Experience in managing, guiding, and leading teams towards delivering high-quality products on time … and within budget. Strong knowledge and experience with Agile methodologies. Experience working with project management tools such as Jira, Asana, or Trello. Familiarity with gaming industry standards and trends. Knowledge of risk management, contract management and changemanagement processes. Experience in delivering and managing projects for external clients. Bachelor's degree in Project ManagementMore ❯
DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement. This role has … disciplines and the healthcare domain. They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting/problem solving), in delivery (both technology and changemanagement aspects), and in managing third-party commercial relationships. The post holder will be a senior member of the Security, Data and Protection Services Directorate and part of … will also be responsible for defining UKHSA's product/platform offer to meet UKHSA's business strategy and needs with respect to workplace applications/platforms, IT service management and infrastructure and networks., They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications/platforms, IT service managementMore ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Deloitte LLP
These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in … abreast of new and emerging technologies being deployed and ensure risk assessment processes are appropriately applied and advise on decisions with technology risk impacts as new activities and other changemanagement/transformational initiatives. Leverage available technical resources/tools to research; expand technology risk knowledge to enhance work product, to remain up to date on member firms … integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to streamline the test approach. Operational Lead the planning on various DT control management programs including development of a control library. Manage the integration of controls management into DT processes and various assessment programs to support the identification of controls and control More ❯
Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role. … the chance to progress into a consultant role in the future. Day-to-day activities you may perform while working with our clients include: L2 application support Overall BAU management for production environments Coordinate with L1 and L3 teams to ensure consistent service management Incident, request, problem, and changemanagement Monitor and troubleshoot system performance and … runbooks and process/policy materials Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira More ❯
Huddersfield, West Yorkshire, England, United Kingdom
ITOL Recruit
secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for … junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, changemanagement and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level … with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online More ❯
secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for … junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, changemanagement and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level … with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online More ❯
secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for … junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, changemanagement and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level … with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Oscar Associates (UK) Limited
external vendors to ensure a smooth delivery Manage timelines, budgets, risks, and stakeholder communication Use Jira for task tracking, project planning, and status reporting Ensure compliance, data integrity, and changemanagement best practices Report progress to senior leadership and drive accountability What they're Looking For: 5+ years' experience in project management within complex environments Proven track … record implementing Workday Payroll (must-have) Strong understanding of payroll processes and systems integration Experience using Jira for project delivery Excellent communication, organisational, and stakeholder management skills Comfortable working remotely with occasional travel to Leeds What's in it for you? Competitive salary of £70,000 (FTC) 8% matched company pension 25 day's holidays + bank holidays Private More ❯
services, and our Azure-hosted customer-facing environment Research, recommend, procure and implement IT equipment and services, building strong relationships with suppliers and other third parties Own the IT changemanagement process Contribute to IT strategic planning, policy review, budgeting, etc. Provide day-to-day IT support to around 50 colleagues Twice a month maintain and upgrade the … Active Directory, Group Policy, Hyper-V, backup solutions Networking, including DHCP, DNS, routing, VLAN, firewall, and VPN technologies Designing, implementing and supporting IT environments to meet business needs Capacity management Basic hardware maintenance of servers and PCs Significant experience of the following will be beneficial: Microsoft Exchange Server IT security frameworks such as ISO 27001, Cyber Essentials DevOps tools More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Oliver James Associates Ltd
optimisation initiatives, from discovery to implementation. Analyse current business processes and identify opportunities for automation, efficiency gains, and digital transformation. Align optomisaton strategies with strategic business goals and oversee changemanagement adoptions of process improvements. Design future-state processes using tools like RPA, workflow automation, and intelligent document processing. Collaborate with product owners, SMEs, and delivery teams in … execute initiatives. Contribute to the development of an automation strategy that aligns with business goals and customer needs. Champion continuous improvement and promote digital thinking across business units. Support change and transformation efforts, ensuring solutions are scalable, sustainable, and user-centric. What We're Looking For Proven experience as a Digital Optimisation Consultant, Business Analyst, or Transformation Lead in More ❯
verbal and written skills; goal-oriented, enthusiastic, and energetic. IT-savvy with a process-oriented mindset and a solid understanding of compliance frameworks and systems. Strong business acumen and changemanagement capability, with thorough knowledge of operational processes and regulatory expectations. How We Care For You: At Thornton & Ross our purpose "Caring for people's health as a More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Radar Healthcare
with leadership on workforce planning, talent forecasting, and organisational development initiatives. Manage and resolve complex employee relations issues using sound judgement and compliance with labour laws. Support leadership in changemanagement processes, including team restructures, communication planning, and role clarity. Collaborate with People Operations on employee lifecycle activities-onboarding, offboarding, leaves of absence, and policy updates. Partner with More ❯