20 of 20 Permanent Customer Experience Jobs in West Yorkshire

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

Customer Services Manager Location: Tong, Bradford, UK (BD11) Salary: £35,000 – £38,000 per annum DOE plus bonus and genuine career/salary progression Contract: Full Time, Monday – Friday, 9:00am – 5:30pm- Fully office based- Free ParkingAre you a proactive, commercially minded leader with a passion for delivering … exceptional customer experiences? A highly respected, award-winning UK Technology Manufacturer is looking for an experienced Customer Services Manager to lead their dedicated Customer Service Team of 8.This is a hands-on role where your leadership will directly influence the quality of service, customer satisfaction ...

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration ...

will be responsible for testing their development output from both a functional and visual perspective. This role places strong emphasis on the overall product experience, as well as the underlying functionality. You will ensure that everything is pixel-perfect, works seamlessly across devices, and feels like a product they … would be proud to put in front of their customers. Their ideal candidate will have some experience or understanding of UX and/or UI design, with high standards for quality and usability. A key part of this role will be helping to establish their journey into automated testing. ...

leadership to presales and solution design, shaping how technology is architected, presented, and sold at scale. What We're Looking For Proven presales experience designing and winning large, complex deals Strong technical breadth across platforms such as Salesforce, Amazon Connect, ServiceNow, Microsoft, Google, and similar ecosystems Solid understanding … contact centre solutions and customer experience services Demonstrable experience using technology as a differentiator to win bids Ability to lead complex solution design end-to-end and clearly articulate value to customers A solutions-focused, growth-mindset personality Role Overview As a Principal Solutions Architect ...

value for customers and the business. This is a highly visible role where your analysis directly influences investment decisions, supplier performance, network growth and customer experience across the UK. Responsibilities Use internal and external data to make evidence-based decisions on optimal network locations and expansion strategy Track … performance reporting across parcel volumes, capacity usage, availability and profitability Interested? Here's What You'll Need to Be Successful Strong analytical capability with experience turning complex data into clear, actionable insight Experience managing third-party suppliers, SLAs, KPIs and performance reviews Confident stakeholder management skills, with ...

clients including ASOS, Nando's, Burberry, and the BBC. The aim is to help our clients gain a competitive edge and deliver the best customer experience possible. We are ranked 8th in the UK's Best Workplace 2022 list, 30th on the E-consultancy Top 100 Digital Agencies … Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their services Commercial experience and high proficiency with industry standard across multiple of each: ◦ IAC tooling (Terraform preferably, or ARM/bicep and CloudFront) ◦ Core CI/ ...

Customer Service Desk Analyst – New Year New Career.! Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should … have some of the following skills: Excellent written and verbal communication skills, proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly ...

forecasting, and hands-on commercial leadership. Retail Partner Coaching & Engagement – Build strong, influential relationships with partner sites, supporting them to improve conversion, standards, and customer experience. Execute Sales & Promotional Plans – Roll out tactical campaigns and commercial initiatives, adapting regionally where required. Market & Competitor Insight – Monitor trends across the North … identifying opportunities to strengthen regional positioning. Customer Experience Excellence – Ensure partner locations maintain high levels of service and operational consistency. Reporting & Analysis – Produce clear, data-driven reports that highlight regional trends, risks, and opportunities. Cross-Functional Alignment – Collaborate with central operations, marketing, product, and aftersales teams to support ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

have developed a like minded highly driven team and we have secured contracts with some of the UKs largest fleet operators tired of shoddy customer service and unpredictable support from other providers. As an engineering company we brought Stream to life to provide a solution that … growth and excellence. Develop and implement the strategic plan for Streams product, service, and operational performance. Foster a high-performing culture that prioritises innovation, customer focus, collaboration, and accountability. Commercial & Operational Management Own departmental P&L, budgeting, resource planning, and reporting. Drive adoption, upsell, and retention of Stream telematics ...

contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £40,000 and £50,000 Depending on experience and will be a hybrid role with travel to the Yorkshire Office Weekly. Benefits & Package for a Service Delivery Manager: Salary … Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Yorkshire 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric ...

industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, youll provide timely, accurate and commercially aware support that ensures excellent customer experience. Key Responsibilities Handle incoming inquiries from customers and salespeople, providing technical guidance and product support. Interpret customer requirements to recommend suitable electrical … electromechanical solutions. Support the preparation, follow-up and clarification of technical quotations. Assist external sales engineers by resolving customer issues and supplying supporting documentation. Build strong technical understanding of the companys product range and applications. Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems. ...

generation, pipeline performance, and conversion metrics. Collaboration & Continuous Improvement Work closely with the wider Sales, Marketing, and Account Management teams to ensure a seamless customer experience. Share insights and feedback to help refine messaging, campaigns, and outreach strategies. Actively participate in team meetings, training sessions, and development opportunities. What … bring 1–2 years' experience in B2B sales or lead generation. A confident communicator with strong written and verbal skills. Self-motivated, proactive, and eager to learn. Resilient and positive, with the ability to adapt to new tools and approaches. Excellent organisational and time-management skills. Comfortable working with ...

Associate Product Manager to help transform the way our customers interact with their parcel journeys. Reporting into the Principal Product Manager for the Customer & Client pillar, youll help build connected, self-serve experiences that reduce friction and enhance engagement across our app - from managing delivery preferences to world class … colleagues to drive delivery, maximise value and remove blockers. Influence the direction of the product through data-driven decision making and insight from key customer and business feedback. Work with internal teams to evaluate product performance and ensure alignment with strategic OKRs. Evaluate product investment opportunities, monitor ...

Lead Generation team) into trading customers. Increase share of wallet within existing accounts through consultative selling. Work closely with internal teams to ensure seamless customer experience. Maintain accurate CRM records and deliver agreed KPIs for revenue and gross profit. Key Responsibilities Conduct on-site meetings and pre-appointed calls … growth. Deliver weekly and monthly KPIs for visits, opportunities, and conversions. Collaborate with Lead Generation and Account Management teams to maximise performance. Provide actionable customer insights and maintain CRM accuracy. Requirements About You Proven track record in B2B sales, ideally within construction, groundworks, or merchant sectors. Strong communicator ...

have a fantastic opportunity for a management consultant (1-5 years experience) to work as part of our dynamic Online team to grow our project and strategy division. You will be based in our head office with the flexibility of a hybrid working pattern, there may also be times … with stakeholders across the business to understand key problem statements and then translate these into opportunities. Your passion to deliver a high level of customer service will help to keep customers coming back will be key to your success and will be at the heart of every project ...

value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Do you enjoy hands-on work and delivering great customer experiences? We’re seeking an Onsite Dispatch Agent to manage the physical delivery and deployment of IT devices across multiple campus locations. Key Responsibilities: Onsite ...