1 to 25 of 42 Permanent Customer Experience Jobs in West Yorkshire

test design, analysis, validation, training, and documentation • Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals • Acquire various data sources to enable holistic analysis at a global level • Establish performance benchmarks, conduct analyses, and prepare reports on … periodic trend summaries, and providing updates and recommended actions to management. • Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations • Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. … test design, analysis, validation, training, and documentation • Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals • Acquire various data sources to enable holistic analysis at a global level • Establish performance benchmarks, conduct analyses, and prepare reports on More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

The Network Monitoring team are searcing for their new Senior Manager for Wholesale Customer Support. Lining into the Head of Network Monitoring, you will be responsible for the day-to-day management of the Business Wholesale Support function. Providing leadership, direction and technical guidance to a team of Tier 1/2/3 Engineers and a customer outage team. The purpose of this role will be to provide our top tier Wholesale and Direct customer base with an Industry leading support function. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious … talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias More ❯

APIs, connectors, and middleware. Perform data migration and transformation tasks to ensure smooth data transition into Dynamics applications. Comfortable leveraging Dynamics 365's analytics capabilities to gain insights into customer behaviour, trends, and customer satisfaction. This includes using Power BI for data visualisation and analysis. 3. Documentation, Testing and Debugging: Conduct unit testing and participate in integration testing … documentation, including design documents, coding standards, and user guides. Use version control systems to manage and track changes to source code and configurations. Connect to your skills and professional experience All applicants must hold or be eligible to apply forUKSecurity clearance Functional/Technical Required foundational skills and experience Proven experience as a Dynamics Developer, including customization … integration, and coding. Experience in web development technologies like HTML, CSS, and ASP.NET. Relevant certifications in Microsoft Dynamics development (e.g. Microsoft Certified: Power Platform Developer Associate). Experience with Dynamics 365 SDK, plugins, custom workflows, and extensions. of the Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance Dynamics 365 capabilities. Understanding of data integration More ❯

within the wider Training function. This is a key recruit for the business, with overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued … off! This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assessing current processes and making recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific … also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs for More ❯

Digital Performance Analyst Location: Leeds (Hybrid: 2 days in office, 3 days WFH) Salary: c£32,000–£38,000 (depending on experience) About the Role: We’re looking for a talented Digital Performance Analyst to join a dynamic and growing team in the finance sector. You’ll play a key role in helping the marketing department understand the effectiveness … the delivery of marketing initiatives and ensure outputs meet internal client needs. What You’ll Do Provide performance MI and insights, offering actionable recommendations. Conduct deep-dive analysis into customer behaviour across digital channels and identify ways to improve efficiency and effectiveness. Use market research, internal data, and external products to deliver thought-leading insights that enhance marketing segmentation. … Provide Marketing MI and create insight through customer experience platforms tailored to project and customer needs. Deliver insight into changes within the customer base through internal and external data sources. What We’re Looking For Degree in a quantitative discipline with significant coursework in statistics, econometrics, or a related field. Experience with numerical programming (Python More ❯

Digital Performance Analyst Location: Leeds (Hybrid: 2 days in office, 3 days WFH) Salary: c£32,000–£38,000 (depending on experience) About the Role: We’re looking for a talented Digital Performance Analyst to join a dynamic and growing team in the finance sector. You’ll play a key role in helping the marketing department understand the effectiveness … the delivery of marketing initiatives and ensure outputs meet internal client needs. What You’ll Do Provide performance MI and insights, offering actionable recommendations. Conduct deep-dive analysis into customer behaviour across digital channels and identify ways to improve efficiency and effectiveness. Use market research, internal data, and external products to deliver thought-leading insights that enhance marketing segmentation. … Provide Marketing MI and create insight through customer experience platforms tailored to project and customer needs. Deliver insight into changes within the customer base through internal and external data sources. What We’re Looking For Degree in a quantitative discipline with significant coursework in statistics, econometrics, or a related field. Experience with numerical programming (Python More ❯

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code … methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions Sales … Apply this knowledge to position CreateFuture as a market challenger and to inform go-to-market strategies We'd love to talk to you if you have: Skills and Experience - Proven Experience: within business development, sales, or similar experience in the iGaming sector, with a proven track record of consistently meeting or exceeding sales targets in a More ❯

Digital Performance Analyst - Leeds Customer Insight Analyst Location: Leeds, Thorpe Park, Hybrid working. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday … making a difference to the lives of millions of people going through tough times. But enough about us. Let's talk about your new role with Lowell. As our Customer Insight Analyst , you will help the marketing department understand the effectiveness and efficiency of the digital channels, through both quantitative data analysis and qualitative insight. You'll contribute to … outputs are aligned with internal client needs. Accountabilities and Responsibilities: Provide initiative performance MI and insight understanding the outcome and providing recommendations Be responsible for deep-dive analysis into customer behaviour through the digital channels and provide recommendations on next steps to improve efficiency and/or effectiveness Understand customers' needs and preferences through market research, internal data and More ❯

Contract: Permanent, Full-Time Salary: Competitive Includes: Global Travel where needed, occasional but with potential to be up to 50% of time Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with … a presence in 12 global offices. Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market. As a … training activities, attendance, and results in compliance with regulatory and organizational standards. · Stay informed on industry trends, learning technologies, and best practices in adult education. Qualifications: · 5+ years of experience in training and development, ideally across multiple industries. · Strong knowledge of instructional design methodologies and adult learning principles. · Excellent communication, presentation, and leadership skills. · Strong analytical skills to assess More ❯

Contract: Permanent, Full-Time Salary: Competitive Includes: Global Travel where needed, occasional but with potential to be up to 50% of time Company Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through innovative technology solutions. Founded in 2016, we’ve rapidly grown to serve over 400 business partners across 75+ countries, with … a presence in 12 global offices. Our dynamic, AI-driven widget integrates seamlessly into online booking and sales platforms, providing customer-centric solutions that boost satisfaction and ancillary revenue without significant upfront costs. At Protect Group, innovation is at our core — we continuously seek new ideas and technologies to stay ahead in today’s fast-changing market. As a … training activities, attendance, and results in compliance with regulatory and organizational standards. · Stay informed on industry trends, learning technologies, and best practices in adult education. Qualifications: · 5+ years of experience in training and development, ideally across multiple industries. · Strong knowledge of instructional design methodologies and adult learning principles. · Excellent communication, presentation, and leadership skills. · Strong analytical skills to assess More ❯

business stakeholders to understand their needs, processes, and pain points, ensuring IT services are aligned to business priorities and that service impacts are clearly understood and managed from a customer-centric perspective. Collaborates with the Regional Programme and Project Managers to facilitate the seamless transition for new and refreshed stores. Ensures that regional applications and systems are prepared for … support a positive user experience. Oversees and reports on the execution of regional CSI plans. Works collaboratively with regional IT teams to promote a service-oriented culture focused on customer experience and operational excellence. Ensures that change management processes are followed across the region. Supports the assessment and validation of changes and represents the region in global change … global standards. This role may contribute to local office engagement and general management activities where applicable, supporting a strong connection between IT and the wider business. PERSONAL PROFILE Demonstrated experience in a service management role within a diverse and complex environment. Experience managing IT systems across a global organisation is highly desirable. Proven experience in producing and More ❯

end journey for subscription offerings, turning insights into actionable innovations in product. Build and execute product strategy for subscription products, from first sketch to launch and beyond. Own the customer lifecycle, optimising sign-up, conversion, renewal, and churn management. Lead product discovery, working with data and users to decide where to take things next. Champion experimentation, developing hypotheses, running … A/B tests, and partnering with data specialists for rapid learning. Collaborate across engineering, marketing, customer experience, and ops to make sure every product move is connected to commercial impact. Monitor, report, and optimise on crucial KPIs including churn, retention, LTV, and activation—always looking for new ways to improve. Document progress, wins, and learnings, sharing them … and knowledge-sharing culture, contributing frameworks and methods to the wider team. What You’ll Need If You Want to Apply 7 years of hands-on digital product management experience, owning end-to-end subscription journeys B2C/D2C physical goods background preferred, strong user centric SaaS experience for a high growth company too. Demonstrable track record of More ❯

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will: Serve as gatekeeper in assigned process areas for the change management process Partner with tech organization on the business requirement documents (BRD) Define the right process and work with … performance across all projects Audits completed projects to verify sustained impact This role calls for an individual who understands all aspects of performance which impacts both internal and external customer experience. The individual will determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to create long term sustainable … process paths to improve customer experience. The successful candidate will be a person who enjoys and loves working with data, understand operational processes and would be able to design and define progress paths. Key job responsibilities Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation More ❯

place they're proud to call home. But we're also focused on making a positive difference in people's lives. We've got big plans to transform our customer service offer, build future-proof homes, and empower our people through flexibility and freedom to do their best work.Our investment in technology is a key part of our strategy … and our change team is working on exciting, complex programmes to deliver a pre-emptive customer experience - and we'd love you to be part of it. What will you be doing? As a Business Intelligence Analyst, you'll be part of a supportive team of five analysts reporting into our BI & Analytics Manager, working together to turn … feel this is the role for you ? There's more useful information in the Role Profile! Who are we looking for? We're looking for someone with hands-on experience in data analysis and reporting, who can translate business needs into actionable insights.You'll be confident working with tools like Power BI and Excel, and passionate about helping Yorkshire More ❯

Lead to help coordinate engineering actions for incident responses. Specialist level of understanding of Active Directory/Domain Controllers as well as knowledge of Azure Active Directory Hybrid Identity Experience of working and leading in a team environment but demonstrating an ability to self-manage pieces of work Good communication skills are a major benefit, requiring the ability to … communicate complex technical issues and solutions to a variety of Collaborators with differing technical knowledge Passionate about customer experience and outcomes driven by technology You'll also be required to participate in a 24x7 support rota for the supported platforms, and perform out of hours changes but outside of this we could consider working patterns that work for … everyone. And any experience of these would be really useful A good understanding of Security & Compliance requirements in regulated environments. Experience of Architecture Design notes and Governance. Knowledge of other Active Directory/Identity tools such as Quest Change Auditor and Active Roles. Understanding of Agile and Systems thinking. PowerShell scripting. Excellent problem-solving skills and ability to More ❯

site speed to market, and overall trading performance. Forecast demand and implement stock replenishment strategies to minimise stockouts and optimise inventory levels. Analyse KPIs including traffic, conversion, AOV, and customer acquisition to identify continuous improvement opportunities. Align marketplace strategy with wider digital and commercial teams to ensure consistent messaging, range differentiation, and campaign execution. Collaborate cross-functionally with UX … product, engineering, operations, and customer service to deliver a seamless end-to-end customer experience. What We’re Looking For: 12 months experience in supplier or vendor management within a marketplace or eCommerce trading environment. Confident negotiator and communicator, able to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and adapt … to market trends. Strong knowledge of eCommerce principles including promotions, customer journey mapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity, and continuous improvement. This is a company where your ideas count, and your work will make a real More ❯

+ Field-Based (North of England) Salary: Up to 32,000 + Bonus (OTE 40,000 P/A) Role Type: Permanent Are you a budding sales-person with experience or background in telesales, customer service, or a sales support team? Stafflex have a great opportunity for you to get out on the road and sell directly to … to offer advice, demonstrate products, and maintain ongoing contact Proactively identify and follow up on new business opportunities Work closely with internal support team to ensure consistent and seamless customer experience Occasional assistance with delivery or setting up of bulk/heavy equipment Keep accurate notes on activity, sales progress and client needs Key Requirements of the Role … Sales experience (either office-based or previous field experience) Confidence, curiosity and a great attitude towards learning and development Someone who enjoys talking to people, building relationships and getting stuck in Professional appearance and approach Ability to manage your own time and territory effectively UK driving license and willingness to travel extensively across the North Must live within More ❯

they impact the user? Join our fast-paced IT Operations team as an Application Support Analyst , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue to deliver high availability, resilience, and performance. … requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We are looking for: Degree qualified or equivalent experience in an IT-related field. Experience in system operation or application support in a live environment. Familiarity with ITSM tools such as ServiceNow. Working knowledge of monitoring tools … e.g. AppDynamics, CloudWatch). Experience writing and executing SQL scripts. Confident using command line interfaces and understanding system behaviour. Awareness of ITIL processes and SLAs. Familiar with collaboration and documentation tools like Jira and Confluence. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and More ❯

team Develop a pathway for traders to develop their programming skills to support the trading automation projects backlog. Success will be measured in time savings, cost savings and better customer experience from the projects you work on. The skills and experience we're looking for: Exposure to (or a willingness to learn) multiple programming languages and tools … including C#, Python and Excel. 1+ years in a quantitative or engineering role. Some demonstrable experience building & deploying applications. Effective communication skills, capable of collaborating with own team and wider audiences. Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly. Excellent analytical and problem solving skills. Strong sense of ownership and ability … celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports More ❯

tell you about all the great reasons to join us here at Yorkshire Water: Salary and benefits: We are offering a competitive salary up to £115,000 , dependent on experience + generous pension + 25 days holiday per annum, plus a wellness day (excluding bank holidays) + Executive Incentive Plan + Company Car Lease + Private Health Insurance (for … The role will lead a team of Programme and Project Managers to safely deliver projects to time, cost and quality commitments. Additionally, the role will drive improvements in safety, customer experience, efficiency, carbon and productivity through a programme approach to delivery and the adoption of innovation and modern methods of construction. The role involves collaborating across boundaries to … Water actively engaging with other teams across Yorkshire Water and managing the input required from the wider organisations to meet the programme objectives. What skills & qualifications you will need: Experience of managing and leading a diverse multi-disciplinary team in a complex stakeholder environment with challenging business targets. Experience of successfully delivering engineering/asset related projects or More ❯

as we can- we don't like inefficiencies nor do we believe that realrisk mitigation is achieved by throwing people at the problem; and We create the best possible customer experience - we want our customers (both internal andexternal) to look forward to going through our processes. The Risk teams are at the forefront of GoCardless' expansion. We must … comprehensive regulatory strategy for UK/ANZ that is fit for GoCardless' businessand strategic objectives. Lead our Consumer Duty Program. What excites us We're looking for someone with experience in a regulated financial institution, who is passionateabout moving to a fast-paced fintech. We'd love to hear from you if you: Have worked in the world of … or aregulator. You have a track record with FCA Regulated firms. You are well versed with communicating with the FCA and ASIC (ASIC would be valuablebut not essential) Have experience in delivering change and interaction with various senior stakeholders. Have experience of regulatory regimes in ANZ, but not essential. Have strong communication skills both written and verbal. Like More ❯

tell you about all the great reasons to join us here at Yorkshire Water: Salary & Benefits - We offer a salary from £46,523 - £58,154 per annum, depending on experience Annual performance related bonus Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Digital Product Designer progression plan 25 days annual leave plus bank … Working 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Product Designer to join the Customer Experience Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Our vision is to create an exceptional … customer experience. We are committed to delivering digital solutions that are easy and frictionless for our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each More ❯

partnering with this leading ecommerce business in their search for a CRM Automation Manager. Or client is committed to making high quality products and delivering a best in class customer experience, using cutting edge technology and empowering a stand-out team to do so. To help with their continued growth they are searching for an Automation Manager to … and campaigns Work with the CRM team to build and optimise complex journey flows Create segments for targeting, using behavioural, lifecycle, and transactional data The person Strong technical skills, experience of integrating data, building dynamic data-driven components Strong data and analytical skills Very organised with attention to detail, and an innovative problem solving For much more information on More ❯