23 of 23 Permanent Customer Experience Jobs in West Yorkshire

Customer and AI Insight Analyst Contract : full-time & permanent Location : UK - WFH with travel to United Kingdom sites as required Salary : £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful … using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with ...

overseeing 48 localized ecommerce websites, multiple e-procurement platforms, and a globally distributed operations team, you will lead the operational strategy that underpins customer experience, revenue continuity, and digital transformation. Working at the intersection of technology, operations, program governance, vendor management, and customer experience, you will … drive operational excellence while championing innovation, automation, and AI-enabled capabilities.This is a highly visible leadership position with significant influence across Ecommerce, Technology, Marketing, Customer Service Operations, and senior business stakeholders.What's in it for you Lead the operations of a truly global ecommerce platform serving customers across multiple ...

Customer Support Consultant Location: Leeds (hybrid after your probation) Salary: £26,300Do you have experience delivering excellent customer service in an office, retail, hospitality or contact centre environment Are you looking to take the next step in your career and apply your customer service skills … professional, office-based role We're looking for a proactive and customer-focused Customer Support Consultant to join InfoTrack's Customer Support Team in Leeds. In this role, you'll support our clients with managing their online searches, ensuring every enquiry is handled efficiently, professionally, and with ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

Enterprise Information Architecture Closing Date 5 August 2026 We are looking for an experienced Enterprise Architect to lead the technology architecture across Asda's customer-facing digital estate, including Grocery Home Shopping, George.com, Customer platforms. This role is responsible for defining the technology strategy, target architectures and transformation … Home Shopping capabilities to the Ocado platform ecosystem. What You'll Love Define and own the technology strategy and architecture roadmap for eCommerce and Customer platforms. Provide architectural leadership for Asda's Grocery Home Shopping transformation and migration to the Ocado platform. Develop target-state, transition and integration architectures ...

already invested heavily in AI and automation, completing an extensive discovery and value creation programme that has identified numerous opportunities to improve efficiency, customer experience and operational performance. They are now looking for a hands-on Senior AI Engineer to turn those opportunities into reality. This … successful solutions into production. - Continuously evaluate new AI models, frameworks and tooling to improve solution quality and delivery speed. - Work across functions including operations, customer service, finance, sales and marketing to deliver practical AI applications. - Measure and iterate on solutions to ensure they generate tangible business outcomes. The Person ...

this role will focus on building and improving the core eCommerce capabilities, ensuring scalable, efficient and high-performing solutions that support business growth and customer experience. Responsibilities: Develop, maintain and enhance the Shopify storefront, including custom themes, applications and functionality Customise Shopify themes using Liquid, JavaScript, HTML5 and CSS3 … inventory Troubleshoot and resolve technical issues across Shopify, integrations and supporting systems Use analytics and performance data to identify, prioritise and implement website and customer journey improvements Support the implementation of A/B testing and experimentation initiatives across the website Implement UX and customer journey improvements ...

Developing cloud-based applications and serverless automations Creating internal tools, dashboards and portals for operational teams Building AI-powered workflows and automation systems Developing customer-facing e-commerce features and web applications Supporting technology projects across both the Batch'd and Vyve brands Creating reporting and business intelligence solutions … multiple platforms Researching and implementing new technologies that improve business performance Key Responsibilities Design, develop and maintain software solutions that improve business efficiency and customer experience Build and maintain API integrations, webhooks and automation workflows Develop cloud-based applications, services and serverless functions Use modern AI-assisted development ...

Developing cloud-based applications and serverless automations Creating internal tools, dashboards and portals for operational teams Building AI-powered workflows and automation systems Developing customer-facing e-commerce features and web applications Supporting technology projects across both the Batch'd and Vyve brands Creating reporting and business intelligence solutions … multiple platforms Researching and implementing new technologies that improve business performance Key Responsibilities Design, develop and maintain software solutions that improve business efficiency and customer experience Build and maintain API integrations, webhooks and automation workflows Develop cloud-based applications, services and serverless functions Use modern AI-assisted development ...

business wants a builder, someone who enjoys creating products and turning ideas into reality. Roughly 70% of the role is product development, building new customer facing features, new games and mechanics, checkout and customer account improvements. It also covers the internal tools and dashboards behind them. Around … Prize Portal. What you will bring Front end. HTML, CSS and JavaScript, with modern frameworks such as React or Vue. Back end. PHP. Solid experience working within an existing PHP codebase is equally welcome, along with APIs, authentication and business logic. Databases. MySQL, database design and query optimisation. Platform. ...

across the Jet2 business. You will lead a team of data scientists, applying ML, statistics and advanced analytics to unlock commercial value and enhance customer experiences. Based in Leeds with hybrid work, you will partner with stakeholders to identify opportunities, deliver projects from concept to production, and advance data ...

global digital commerce ecosystem from Leeds, England. You will oversee 48 localized websites, multiple e-procurement platforms, and a distributed operations team, shaping customer experience, revenue continuity and digital transformation. The role requires senior leadership with a strategic mindset, data-driven decision making and a passion for automation ...

role in shaping and delivering Jet2's Data Science strategy, helping us unlock the value of our data to drive business performance, innovation and customer experience. Based at Holiday House in Leeds City Centre , this is a hybrid role, giving you the flexibility to work from home ...

wider sector. About You You'll be an experienced executive leader who combines strategic vision with a passion for improving products, services and customer outcomes. You're equally comfortable shaping long-term strategy, leading organisational change and working collaboratively across complex organisations to turn ideas into meaningful outcomes. Above … Executive success comes through collective leadership, shared accountability and delivering organisational outcomes beyond your own portfolio. You will bring: Significant executive or senior leadership experience within Product, Proposition, Customer, Service Design, Innovation or a closely related discipline. A proven track record of leading customer-facing products, digital ...

objectives. Work closely with marketing teams to support lead generation initiatives, brand awareness campaigns, PR activities and industry events. Identify, target and secure new customer opportunities across selected market sectors. Build and maintain a strong pipeline of prospective clients through proactive business development activity. Manage the full sales cycle … metrics. Provide regular commercial insights and updates to the senior leadership team. Collaborate with account management, operations and marketing teams to ensure a seamless customer experience. Support budget planning and contribute towards achieving company financial targets. Experience Neeeded: Proven experience within a Business Development Manager, Commercial Manager ...

role in shaping and delivering Jet2's Data Science strategy, helping us unlock the value of our data to drive business performance, innovation and customer experience. Based at Holiday House in Leeds City Centre , this is a hybrid role, giving you the flexibility to work from home … reviews At Jet2.com and Jet2holidays , we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. What you'll be doing: Reporting ...

most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join … Executive Technology Product Manager, with significant exposure to senior finance and technology management. This pivotal role ensures operational efficiency, accurate financial transactions, and seamless customer experience. Key Responsibilities Product Management Directs a comprehensive product strategy from product conception and definition through end of life. Ensuring effective delivery of requirements ...

unable to offer sponsorship for this role Are you an experienced software engineer who enjoys balancing innovation withmaintainingbusiness-critical systems? Do you have experience across bothC# & Delphi? If so, then this could be the role for you. About us We are a leading UK technology company delivering transformative, data … driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions of households and major industry partners, our innovative platforms and energy data ...

platform strategy and mentor a growing team. Client Details Our client is a large housing association, committed to creating thriving communities and delivering exceptional customer experiences through innovative technology solutions. With an established Salesforce platform at the heart of its digital strategy, the organisation is investing heavily … Profile The successful candidate will bring strong Salesforce architecture expertise and a hands-on approach to solution design and delivery. You will have: Proven experience as a Salesforce Architect or Senior Salesforce Engineer Strong knowledge of Salesforce platform capabilities and best practice architecture Experience with Salesforce Field Service ...

customers through brands such as VOW, Banner and Truline. We combine market-leading logistics with innovative ecommerce and product solutions to deliver an exceptional customer experience. The Role Were looking for a detail-driven Product Data Executive to join our team on a 12-month maternity cover basis. This … Analytical mindset with the ability to manage and interpret data Confident communicator and team player Able to manage multiple tasks and meet deadlines Desirable Experience using ERP or PIM systems Previous experience in product data, buying or merchandising environments Why Join EVO? Exposure to multiple areas ...

years. Join us - and help us fulfil our mission to close the world's digital skills gap. What you'll bring to the table: Experience working in a customer facing (either internal or external) environment so that you understand the dynamics of supplier-client relationships. Prior experience in designing functional, user-focused digital customer experiences across various digital platforms. A deep understanding of a variety of delivery methodologies (especially Scrum and Kanban). An understanding of the need to be flexible - to tailor your approach depending on who you're working with ...

spend your time understanding existing business processes, challenging current ways of working and helping design simpler, more efficient solutions that improve both colleague and customer experience. Working as part of a growing Business Transformation function, you'll partner with stakeholders across the organisation on projects including operational improvement, service … change delivery Working closely with project managers, technology teams and business leaders We're looking for someone who has: Strong Business Analysis experience Process mapping and business process improvement expertise Excellent stakeholder engagement skills Experience delivering operational or business change A naturally curious mindset and confidence challenging existing ...

for. Elevation Tech and Transformation are working with an ambitious, growing professional services organisation that's investing heavily in transformation across technology, operations and customer experience. This is a newly created opportunity within an expanding Business Transformation team where you'll help establish project management best practice while delivering … moving forward. You'll work directly with senior leadership while also supporting teams across the wider business. We're looking for someone who: Has experience managing business change projects Is highly organised and naturally structured Enjoys building governance and improving ways of working Is confident working with senior stakeholders ...