1 to 25 of 31 Permanent Customer Insight Jobs in West Yorkshire

HCM platforms covering HR, payroll, order processing, accounting, budgeting, and resource management. Power Platform and Application Cloud Services, such as D365, RTGS, PRA supervision, customer insights, and Azure applications, including Kubernetes-hosted websites. Our technology landscape is evolving rapidly, and we aim to keep pace with global financial and More ❯

Job Description How You'll Make an Impact As the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. Your leadership will directly influence our ability to deliver exceptional value to … success with Epsilon's solutions. Here's how you will make an impactful difference at Epsilon: Work together win together: As the Director of Customer Success for PeopleCloud Loyalty and Customer solutions, you will create a collaborative environment where cross-functional teams and customer stakeholders work together … to achieve shared goals. Your leadership will ensure that every customer interaction is meaningful and contributes to mutual growth and success. Innovate with purpose: You will be part of a forward-thinking company that values creativity and collaboration. In this role, you will leverage cutting-edge Customer Success More ❯

a strategic mindset that blends market insights, business acumen, and innovative thinking to propel product development across various industries. Requirements: Key Core Skills Market & Customer Insights: Expertise in various market research methodologies, strategic tool deployment, and conversion of insights into actionable business opportunities. Product Management & Roadmap: Experience in co More ❯

a strategic mindset that blends market insights, business acumen, and innovative thinking to propel product development across various industries. Requirements: Key Core Skills Market & Customer Insights: Expertise in various market research methodologies, strategic tool deployment, and conversion of insights into actionable business opportunities. Product Management & Roadmap: Experience in co More ❯

a strategic mindset that blends market insights, business acumen, and innovative thinking to propel product development across various industries. Requirements: Key Core Skills Market & Customer Insights: Expertise in various market research methodologies, strategic tool deployment, and conversion of insights into actionable business opportunities. Product Management & Roadmap: Experience in co More ❯

hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future … planning CRM – Customer database management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting … and debugging tracking issues. You will provide valuable insights that enhance the customer experience and improve conversion rates. Key Responsibilities: Ensure data quality and debug tracking issues for web analytics tools such as GA4, Looker, and Power BI Extract, assess, and report on website data, delivering actionable insights Work More ❯

hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future … planning CRM – Customer database management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting … and debugging tracking issues. You will provide valuable insights that enhance the customer experience and improve conversion rates. Key Responsibilities: Ensure data quality and debug tracking issues for web analytics tools such as GA4, Looker, and Power BI Extract, assess, and report on website data, delivering actionable insights Work More ❯

internationally and looking for a Head of Growth/Head of Paid Media to join the leadership team. About the role Reporting to the Customer Growth Director, you will be a pivotal member of the Leadership Team, responsible for defining and executing the overarching growth and digital marketing strategy. … This role demands a strategic, but executional biased leader with a strong data-driven and customer-centric approach, capable of leading and optimising all digital marketing channels, fostering innovation within internal and external teams, and collaborating cross-functionally to enhance the entire customer journey. You will be instrumental … in driving customer acquisition, revenue growth, and brand awareness in a fast-paced D2C and eCommerce environment. This is a hybrid role working out of the office in Leeds 3 days per week. Key responsibilities Include Strategic Leadership: Develop and own the comprehensive growth and digital marketing strategy, aligning More ❯

range of tools to collect data, and write research reports to present findings Effectively present your findings and related design/business recommendations and customer insights to stakeholders Collaborate with other members of Agile, multidisciplinary teams within a user-centred design process Learn from insights from user research and More ❯

hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future … planning CRM – Customer database management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst... More ❯

play a critical role in defining and executing the strategic vision for Zelra’s software solutions. You will be responsible for driving product strategy, customer insights, and market analysis to maximise business growth and customer value. This role requires a balance of commercial and business acumen, customer … of the role are: Develop and maintain a multi-year product strategy that goes beyond today’s technology portfolio and that is responsive to customer needs. Define and execute product strategy pillars that drive competitive advantage and long-term growth. Develop a structured approach for customer engagement, including … boards, and feedback loops to inform product direction. Engage directly with customers through site visits, workshops, and user research to gain deep insights into customer needs and industry trends. Represent Zelra at industry events, conferences, and forums to promote brand visibility, engage with industry stakeholders, and stay informed on More ❯

play a critical role in defining and executing the strategic vision for Zelra’s software solutions. You will be responsible for driving product strategy, customer insights, and market analysis to maximise business growth and customer value. This role requires a balance of commercial and business acumen, customer … of the role are: Develop and maintain a multi-year product strategy that goes beyond today’s technology portfolio and that is responsive to customer needs. Define and execute product strategy pillars that drive competitive advantage and long-term growth. Develop a structured approach for customer engagement, including … boards, and feedback loops to inform product direction. Engage directly with customers through site visits, workshops, and user research to gain deep insights into customer needs and industry trends. Represent Zelra at industry events, conferences, and forums to promote brand visibility, engage with industry stakeholders, and stay informed on More ❯

play a critical role in defining and executing the strategic vision for Zelra’s software solutions. You will be responsible for driving product strategy, customer insights, and market analysis to maximise business growth and customer value. This role requires a balance of commercial and business acumen, customer … of the role are: Develop and maintain a multi-year product strategy that goes beyond today’s technology portfolio and that is responsive to customer needs. Define and execute product strategy pillars that drive competitive advantage and long-term growth. Develop a structured approach for customer engagement, including … boards, and feedback loops to inform product direction. Engage directly with customers through site visits, workshops, and user research to gain deep insights into customer needs and industry trends. Represent Zelra at industry events, conferences, and forums to promote brand visibility, engage with industry stakeholders, and stay informed on More ❯

communicate clearly with stakeholders and work as part of a team. The role: Translating raw basket and loyalty data into a coherent set of customer insights. Ability to story-tell customer insights through slides with clear actions and client recommendations. Help provide tactical and strategic support to unlock … insights. Ensure good attention to detail with good QC/reconciliation processes in place. Collaborate and support immediate team members where required including on insight-related topics. Desired skills and experience: Python and/or SQL required along with solid MS Office (notably Excel) skills. Strong focus on pulling More ❯

Glasgow. Please only apply if you are based in commutable distance from Glasgow City Centre Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth! Role overview: Define & execute the product vision … and strategy for the customer Lead the creation of a strategic product road-map You will prioritise (features & initiatives) based on customer insights & market trends Oversee the planning, execution, risk management & quality assurance of all products & releases Implement and refine agile best practices & framework Manage the product strategy … execution, ensuring client & stakeholders are aligned and informed. Own the end-to-end customer on boarding, journey & engagement Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved Required: Strong leadership and team management skills, with experience leading cross-functional More ❯

Glasgow. Please only apply if you are based in commutable distance from Glasgow City Centre Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth! Role overview: Define & execute the product vision … and strategy for the customer Lead the creation of a strategic product road-map You will prioritise (features & initiatives) based on customer insights & market trends Oversee the planning, execution, risk management & quality assurance of all products & releases Implement and refine agile best practices & framework Manage the product strategy … execution, ensuring client & stakeholders are aligned and informed. Own the end-to-end customer on boarding, journey & engagement Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved Required: Strong leadership and team management skills, with experience leading cross-functional More ❯

Glasgow. Please only apply if you are based in commutable distance from Glasgow City Centre Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth! Role overview: Define & execute the product vision … and strategy for the customer Lead the creation of a strategic product road-map You will prioritise (features & initiatives) based on customer insights & market trends Oversee the planning, execution, risk management & quality assurance of all products & releases Implement and refine agile best practices & framework Manage the product strategy … execution, ensuring client & stakeholders are aligned and informed. Own the end-to-end customer on boarding, journey & engagement Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved Required: Strong leadership and team management skills, with experience leading cross-functional More ❯

lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work … Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for More ❯

lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work … Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for More ❯

lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work … Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for More ❯

campaigns. Develop and implement strategies to increase traffic, improve conversion rates, and maximise return on investment. Collaborate with data and analytics teams to integrate customer insights and business data into campaign strategies. Budget Management Work closely with the VP of Growth to manage the paid search budget effectively, ensuring … testing tools and techniques. Ability to analyse large datasets and extract actionable insights to improve campaign performance. Familiarity with landing page optimization, copywriting, and customer journey mapping. Excellent communication skills and ability to present data-driven recommendations to stakeholders. Self-motivated, highly organised, and capable of managing multiple campaigns More ❯

campaigns. Develop and implement strategies to increase traffic, improve conversion rates, and maximise return on investment. Collaborate with data and analytics teams to integrate customer insights and business data into campaign strategies. Budget Management Work closely with the VP of Growth to manage the paid search budget effectively, ensuring … testing tools and techniques. Ability to analyse large datasets and extract actionable insights to improve campaign performance. Familiarity with landing page optimization, copywriting, and customer journey mapping. Excellent communication skills and ability to present data-driven recommendations to stakeholders. Self-motivated, highly organised, and capable of managing multiple campaigns More ❯

campaigns. Develop and implement strategies to increase traffic, improve conversion rates, and maximise return on investment. Collaborate with data and analytics teams to integrate customer insights and business data into campaign strategies. Budget Management Work closely with the VP of Growth to manage the paid search budget effectively, ensuring … testing tools and techniques. Ability to analyse large datasets and extract actionable insights to improve campaign performance. Familiarity with landing page optimization, copywriting, and customer journey mapping. Excellent communication skills and ability to present data-driven recommendations to stakeholders. Self-motivated, highly organised, and capable of managing multiple campaigns More ❯

coordinate, lead and manage medical information deliverables for their global clients. Key responsibilities would include review and maintenance of medical information content to meet customer needs, collaboration with key stakeholders to align on cross-functional strategic medical thinking, demonstrate expertise on relevant therapeutic areas, and have a good knowledge … partners. Ensure medical information deliverables are medically and scientifically accurate, balanced, and meet customers’ requirements. Ensure appropriate and timely update of deliverables based on customer insights and/or therapeutic area and clinical updates. Ensure inquiries from customers are responded through high quality content based on most up-to … to relevant Standard Operating Procedure (SOP) and regulatory and scientific information guidelines. Track, analyze and report trends on inquires to provide medical and scientific insight to relevant medical information stakeholders. Review promotional materials for content and accuracy; participate in review committee/strategic meetings to provide inputs on product More ❯

coordinate, lead and manage medical information deliverables for their global clients. Key responsibilities would include review and maintenance of medical information content to meet customer needs, collaboration with key stakeholders to align on cross-functional strategic medical thinking, demonstrate expertise on relevant therapeutic areas, and have a good knowledge … partners. Ensure medical information deliverables are medically and scientifically accurate, balanced, and meet customers’ requirements. Ensure appropriate and timely update of deliverables based on customer insights and/or therapeutic area and clinical updates. Ensure inquiries from customers are responded through high quality content based on most up-to … to relevant Standard Operating Procedure (SOP) and regulatory and scientific information guidelines. Track, analyze and report trends on inquires to provide medical and scientific insight to relevant medical information stakeholders. Review promotional materials for content and accuracy; participate in review committee/strategic meetings to provide inputs on product More ❯