1 to 25 of 28 DemandTrendPermanent ITIL Jobs in West Yorkshire

in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to More ❯

Oracle). If you do not have all the Minimum or Desirable Criteria, your application will be considered. It is important to note that the Bank has a robust ITIL Change Management process, has business-critical processes that depend on our RTGS environment, and requires incidents on these technologies to be resolved quickly. How This Role Fits into the Wider More ❯

application support in a Windows-based environment. Experience with Intune/SCCM, Microsoft 365, Azure, and service management tools. Excellent troubleshooting skills and a proactive approach to problem-solving. ITIL Foundation qualification (minimum). Experience working with third-party suppliers and managing change effectively. Demonstratable experience with automation, monitoring, and application performance reporting. Some of our benefits include: Salary reflective More ❯

and communication skills are essential SC Clearance held or eligible for SC It would be beneficial if the candidate has at least one IT related Certification such as Prince2, ITIL, MS Foundation certifications, AWS certifications, etc. Understanding of common IT delivery frameworks and methodologies Additional Information Netcompany Academy Through our Netcompany Academy, we offer a diverse range of courses, seminars More ❯

wholesale or supply chain environments Strong communication skills, you can translate between technical and operational teams A problem solving mindset with a focus on continuous improvement Good understanding of ITIL processes and service governance Confidence in building relationships at all levels and managing multiple priorities About us In return for all your hard work, you will receive: 15% discount in More ❯

Service Management and a passion for delivering customer success. Youll bring strong organisational skills, the ability to manage multiple incidents simultaneously, and excellent communication to support collaboration across teams. ITIL 4 certified or equivalent service management experience. Ability to operate independently and as part of a team. Strong problem-solving techniques and attention to detail. Experience managing incident and problem More ❯

exhibit critical decision-making Ability to act decisively in critical situations or to circumvent potential problems Qualifications: Bachelors degree in Information Technology or Computer Science Relevant accreditations such as ITIL, PRINCE2, PMP or industry-specific certifications Work Experience: A minimum of 7 years work experience of working in a growing and challenging environment. Personal Skills and Attributes: Accountability: Takes clear More ❯

digital skills across the organisation. What Were Looking For: Experience managing IT infrastructure, service providers, and cybersecurity. Strong leadership skills with experience in IT project management . Knowledge of ITIL, IT service management, and digital transformation. Excellent communication and stakeholder management abilities. A proactive, adaptable, and solutions-focused approach. A Strong Technical background working with 365 tools, Meraki and Copilot More ❯

minutes. Participate in internal and external audit Process training of new Change Management users Drive continuous improvements to the quality and efficiency of the change management process Required Qualifications ITIL awareness, certification will be an advantage 2Preferably 2+ years of working in an IT environment Experience of using JIRA Other Strong analytical capabilities, highly organised and excellent relationship management skills More ❯

Collaborate with cross-functional teams to design and implement technical solutions. Troubleshoot and resolve technical issues efficiently. Qualifications and Skills Knowledge of IT management practices and certifications such as ITIL, Agile, DevOps, SRE. Strong technical understanding of IT infrastructure, databases, data management, programming languages, integration layers, and relevant software applications. More ❯

Reimagine how technology supports service delivery. The Ideal Candidate: This role suits a strategic IT leader with experience in professional services, capable of operating at senior levels of the ITIL framework. You'll be confident, collaborative, and able to influence senior stakeholders, including those cautious about change. You'll bring: Proven experience in IT strategy, leadership, and transformation. Strong communication More ❯

complete duties as a first level analyst. The role requires the staff member has a good understanding of NHS processes and systems as well as a strong understanding of ITIL and how a Service Desk should run within an efficient operational model. The role is heavily customer service based so previous experience is necessary. The role may support the Service More ❯

NAT, and traffic flow analysis . Customer-facing support experience. Nice-to-Have: Certifications: CCSA, PCNSE, NSE4/5 . Scripting (Python/Bash) or automation (Ansible, Terraform). ITIL/cloud security knowledge. More ❯

of IT Service you will: Lead and develop the Service Desk and Client Support teams, ensuring effective triage, resolution, and device support. Define and implement IT service strategies using ITIL best practices. Own and manage service processes (Incident, Change, Problem, Transition) and ensure SLA/KPI reporting. Oversee on-call rotas, IT moves, meeting room tech, and device lifecycle management. … disaster recovery planning. Support sourcing and vendor selection for relevant services and technologies. What skills & qualifications you will need: Proven experience establishing successful IT Service functions in other organisations. ITIL v3 or v4 Foundation certification (higher-level qualifications in Service Operations, Design, or Transition are a plus). Solid understanding of project and delivery methodologies such as PMI, PRINCE2, APM More ❯

/BI tools. Demonstrable experience with implementing and supporting SaaS solutions, working with external suppliers to integrate with internal systems (i.e. SSO) IT consulting and/or support background (ITIL, working knowledge of SDLC and of IT infrastructure like server and database management) as well as in depth business processes experience. What you get in return In return, you'll More ❯

concepts of implementing and supporting SaaS solutions and of working with external suppliers to integrate with internal systems (i.e. SSO) Experience in a similar application support role (familiarity with ITIL, working knowledge of SDLC and familiarity with IT infrastructure like server and database management) Good understanding of business processes and how those get facilitated by software solutions What you will More ❯

focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service … SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring … regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service Role Model - Mentor and coach support team members, promoting ITSM and ITIL best practices across all service delivery areas to build a high-performing, process-aware team. You will have: Proven multiple customer account experience - at least three years of managing ITSM More ❯

focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service … SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring … regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service Role Model - Mentor and coach support team members, promoting ITSM and ITIL best practices across all service delivery areas to build a high-performing, process-aware team. You will have: Proven multiple customer account experience - at least three years of managing ITSM More ❯

Responsibilities Be a key technical resource for the delivery of services based on a Microsoft application stack. Handle in-service problem investigation, proactive maintenance, and incident resolution, using the ITIL framework. Be responsible for quality and execution of support throughout our application estate, mentoring junior colleagues. Qualifications Relevant IT Degree OR equivalent industrial experience. Experience Proven track record in supporting … strong communication and interpersonal skills. Demonstrates strong problem-solving skills and an ability to communicate complex technical information to both technical and non-technical people. An understanding of the ITIL Framework and ITIL best practices. Proven track record of working to deadlines demonstrating organisational and time management skills. Proven track record of producing and maintaining support documentation and procedures. Demonstrates … 7.5 +). Management of multi-layer load balanced websites (preferably in an ecommerce/banking environment). Microsoft SCOM monitoring. SSL Certificates/PKI. Security vulnerability scanning & remediation. ITIL foundation. Package Description Stakeholder pension scheme. Bonus Scheme. Life Cover. 25 days' holiday, plus one day for each year you're with us, up to a maximum of 30 days More ❯

global teams, you'll manage a talented IT team, drive process improvements, and make sure their technology aligns with business objectives. From vendor management and infrastructure upgrades to implementing ITIL best practices, this role gives you the scope to make a real impact. What you'll be doing: Leading and mentoring a small team covering IT infrastructure and service desk … projects from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a similar leadership role. Knowledge of ITIL best practices and strong understanding of IT infrastructure. Experience managing teams, vendors, and projects in a fast-paced environment. Excellent communication, problem-solving, and stakeholder management skills. In return, you More ❯

Administering and reporting within ServiceNow (preferred) Certifications desirable AWS Cloud Practitioner, AZ-900, or relevant demonstrable experience Microsoft Azure, Intune and Office 365 knowledge and administration. Cloud monitoring toolsets ITIL Foundation (a strong understanding of ITIL framework and best practices. Additional Information Benefits include Hybrid working model with some flexible working 25days holiday Private Medical Health care via Vitality Pension More ❯

in constant motion Have knowledge and experience with infrastructure in day-to-day IT operations Have knowledge of processes and methods in IT operation organizations Demonstrate an understanding of ITIL and Service Management Relevant IT education at diploma level or higher It will be an advantage if you have one (or preferably more/higher) any of the following: AZ …/SC/MS 900 Microsoft Azure Fundamentals AWS Cloud Practitioner ITIL Foundation COMPTIA A+ Additional Information Benefits include 25days holiday Private Medical Health care via Vitality Pension contribution, Life Assurance Professional certifications supported as part of learning and development. A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being More ❯

You will be responsible for: Leading the ongoing governance and continuous improvement of the Change Management process. Ensure that all changes are assessed, authorised, and implemented in accordance with ITIL best practices and organisational risk appetite. Defining and implementing a consistent, repeatable, and scalable approach to Release Management across all service providers. Ensure that releases are planned, tested, and deployed … delivery teams, and supplier representatives to ensure alignment and transparency. PERSONAL PROFILE Proven experience in Change and Release Management within a SIAM or multi-supplier environment. Strong understanding of ITIL principles and their application in complex service ecosystems. Experience in leading governance forums and managing cross-functional stakeholders. Proficiency in service management tools and reporting platforms. Excellent analytical, communication, and More ❯

live environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved and assisting the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request and Problem Management. What You'll Be Doing Working with the relevant ITIL process Managers to develop ITIL-based processes … in an analytical role Experience of successfully dealing with all levels of internal stakeholders. A keen eye for detail and a focus on data quality A good understanding of ITIL processes and Lean methodology.(Desirable) Our Benefits - What We Can Offer You 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too. More ❯

trends, and provide data-driven recommendations for improving system reliability and user satisfaction. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences Proven experience managing IT support More ❯