18 of 18 Permanent Incident Management Jobs in West Yorkshire

needs of our clients, we are looking for candidates with one or more of the following skills and experience across the IT Service Management framework, including but not limited to: • General Service Management • Service Desk • Request Fulfilment • Problem Management • Incident Management • Knowledge Management • Service … Asset and Configuration Management • Change Management • Transition Management including on-/off-boarding of services and suppliers • Implementing IT Service Management Frameworks • Agile ways of working and approaches to Service Management capability • Service Management Tooling and Automation • Event Management • Availability and Capacity Management ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

dealt with appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident OLA and SLA's are met * Work in collaboration with other departments within the business * Major Incident management Required Skills: * Experience … verbal, written and listening) including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation of knowledge base documentation Infrastructure Operations Analyst In accordance with the Employment Agencies ...

operations across the business, ensuring the stable, secure, and effective delivery of infrastructure, end-user support, business systems, supplier management, and continuous IT service improvement. The role is responsible for translating business and technology strategy into operational delivery, managing both internal and third-party resources, and ensuring that … service performance, issue escalation, delivery coordination, and accountability against agreed outcomes. Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology. Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms. ...

complex Business Intelligence and data platform issues. Collaborate with architects, product owners, development teams, and business stakeholders to deliver value-driven solutions. Lead incident management activities, ensuring effective communication, prioritisation, and resolution. Drive adherence to data governance, regulatory requirements, and enterprise standards. Champion Agile delivery, DevOps practices, automation … leadership of distributed teams. Advanced experience with Microsoft SQL Server-based Business Intelligence and Data Warehouse platforms. Strong understanding of data modelling, information lifecycle management, master data management, and business requirements gathering. Experience working within Agile delivery environments and leading technology transformation initiatives. Technical Skills Advanced expertise ...

TransUnion's Job Applicant Privacy Notice Team Overview The Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable … Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements. Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments. Acting as the technical lead for critical and high ...

Headquartered in Leeds and part of the global Simpro Group network, our platform connects jobs, people, and performance across plumbing, HVAC, fire & security, facilities management, electrical contracting, and more. Trusted by over 2,200 high‐growth businesses, we've processed billions in invoiced work and scheduled tens of millions … bridging legacy monoliths (.NET 4.6.2, WebForms, jQuery) with modern architecture (C# .NET 8, Micro-frontends, Microservices on AWS EKS). Full-Stack Platform Management: Ability to lead diverse development streams across Web (React, WebForms), Mobile (iOS/Swift, Android/Kotlin, Kotlin Multiplatform), and Backend systems. Cloud & DevOps Leadership ...

Headquartered in Leeds and part of the global Simpro Group network, our platform connects jobs, people, and performance across plumbing, HVAC, fire & security, facilities management, electrical contracting, and more. Trusted by over 2,200 high-growth businesses, we've processed billions in invoiced work and scheduled tens of millions … bridging legacy monoliths (.NET 4.6.2, WebForms, jQuery) with modern architecture (C# .NET 8, Micro-frontends, Microservices on AWS EKS).* Full-Stack Platform Management: Ability to lead diverse development streams across Web (React, WebForms), Mobile (iOS/Swift, Android/Kotlin, Kotlin Multiplatform), and Backend systems.* Cloud & DevOps Leadership ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

work closely with key stakeholders to ensure IT continues to meet the evolving needs of the business. Roles & Responsibilities Lead the day-to-day management of the IT function, ensuring the availability, security, and performance of infrastructure, networks, business systems, and end-user support. Develop and implement IT strategies … performance. Oversee cybersecurity, data protection, backup, disaster recovery, and business continuity to ensure organisational resilience. Monitor IT service performance, driving improvements through effective incident management, reporting, and service optimisation. Partner with business leaders to understand operational requirements, identify opportunities for technology improvements, and support future growth. Maintain accurate ...

communicate deployment patterns for migration Support engineering teams in optimising the migration path Act as an escalation point for engineering teams on troubleshooting and incident management Drive the adoption of automation across the platform, using common methods with other platforms Document deployed systems, scripts and working practices … Professional), or AWS Speciality certifications (Security, Advanced Networking) A scaled agile framework certification, such as SAFe Experience managing stakeholders, including users and senior management Experience mentoring junior engineers What's in it for you Flexible and hybrid working, with core hours and part-time options available 25 days' holiday ...

suppliers, and support the successful delivery of technology projects across the business. The Role As IT Manager, you will be responsible for the effective management of IT infrastructure, business systems, cybersecurity, service delivery, and technology change initiatives. Working closely with stakeholders across the organisation, you will ensure IT services … wider business objectives. Manage internal IT resources and external service providers, ensuring strong performance and accountability. Oversee infrastructure operations, including servers, storage, networking, workstation management, and office technology. Support and administer key business applications, including Microsoft 365, ERP systems, and other critical platforms. Maintain robust cybersecurity, data protection, backup ...

intelligent automation environment. Experience working with Microsoft Azure Database experience in Microsoft SQL, and other cloud-based environments. Experience in using ServiceNow for Change & Incident Management. Strong analytical, problem solving, facilitation, solution design, and technical skills. Strong written skills with the ability to clearly document solution designs and code. ...

Reliability & Operations Own technical operations and platform stability Act as the first point of contact for production incidents and outages Improve monitoring, alerting and incident management processes Reduce operational risk through better documentation and processes Work with external technology partners where specialist support is required Platform & DevOps Improve … deployment processes and release management Introduce Infrastructure as Code and modern DevOps practices Build CI/CD pipelines and automation capabilities Strengthen security, governance and auditability Drive improvements in resilience, scalability and performance Software Development Contribute directly to platform development Support and maintain existing Node.js services Work alongside product ...

support them their wellbeing, education, household tasks and general life skills. There will also be more challenging aspects to the role such as incident management and de-escalation of challenging behaviours. You will be required to update online care records, complete medication administration and provide effective handovers ...