10 of 10 Permanent Incident Management Jobs in West Yorkshire

based out of our Leeds, UK office, with in-office work expected 2-3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical … and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an More ❯

solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM’s asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API’s and related More ❯

term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting tools (e.g. … and functional testing . Process & Delivery Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholder management and communication skills. Strong analytical thinking and problem-solving ability. Comfortable working in More ❯

term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting tools (e.g. … and functional testing . Process & Delivery Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholder management and communication skills. Strong analytical thinking and problem-solving ability. Comfortable working in More ❯

Ops - Cloud) The Senior Security Analyst (Ops) sits within the Protective Monitoring function of the Cyber Security Operations Centre (CSOC). The CSOC is made up of Protective Monitoring, Incident Management, Threat Operations, Engineering and Consultancy. The role is a Tier 3 analyst in the Cloud Protective Monitoring Sub team. Cyber Operations purpose is to support safe care … aware that RRP is none contractual and subject to review. Main duties of the job As a Senior Security Analyst Ops you will: Provide Tier 3 security analytics and incident response for service-specific security monitoring. Depose for Security Lead (Analyst) in their absence. Act as an escalation point for Tier 2 Analysts for incidents and investigations. Offer mentorship More ❯

on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You’ll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical care. The Company Our client is a leading MSP provider specialising in delivering secure More ❯

ll have the opportunity to work with an experienced team, using the latest cloud infrastructure and DevOps practices to deliver high-impact software solutions. Job Title Responsibilities Cloud Infrastructure Management: Design and optimise cloud-native infrastructure in AWS, ensuring best practices align with the AWS Well-Architected Framework. Automation & CI/CD: Enhance automated deployment pipelines to ensure fast … practices and ensure compliance with ISO27001:2022 and internal governance standards. Performance Monitoring: Maintain logging, monitoring, and alerting tools (e.g., CloudWatch, Prometheus, Grafana) to ensure system reliability and improve incident response. Collaboration & Knowledge Sharing: Work with engineers, product managers, and QA teams to optimise deployments and continuously improve the platform. Incident Management: Troubleshoot platform issues, conduct root More ❯

Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change … and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service … Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM More ❯

Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change … and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service … Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM More ❯

implement the company's security strategy across AI, blockchain, and cloud environments. Establish policies, standards, and governance frameworks aligned with industry best practices (ISO 27001, NIST, SOC2). Lead incident response, risk assessment, and threat modelling programmes. Build and mentor a world-class security team. AI Data Security Protect proprietary AI models, training data, and pipelines from data poisoning … GCP, Azure), container security, and zero-trust networks. Harden DevSecOps pipelines to ensure secure software delivery. Collaborate with engineering teams to integrate security by design into products. Compliance & Risk Management Ensure regulatory compliance with GDPR, SOC2, ISO, PCI-DSS, and crypto-specific frameworks. Lead risk assessments for third-party vendors and service providers. Work with legal and compliance teams … Skills & Experience 15+ years of progressive experience in Information Security, with a minimum of 7-8 years focused on cybersecurity. Proven track record in cybersecurity strategy, team leadership, and incident management. Deep knowledge of blockchain protocols, smart contracts (Solidity, Rust), cryptography, and custody systems. Strong expertise in cloud security, DevSecOps, and secure software development lifecycle (SSDLC). Understanding of More ❯