days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third-party suppliers … producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the SIAM reporting framework, ensuring … reports deliver actionable insights into service performance, compliance, and improvement opportunities. Collaborate with stakeholders to define and refine reporting requirements, aligning outputs with strategic objectives, service management priorities, and evolving business needs. Deliver regular, high-quality SIAM reporting across suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and More ❯
relationships. Coaching and Mentorship: Provide ongoing support, guidance, and training to Territory Sales Managers to enhance their sales capabilities and product knowledge. Develop and implement coaching plans to drive performanceimprovement on AVS and achieve sales objectives. Act as an AVS mentor to help the sales team identify and capitalise on new opportunities within the commercial sector. Collaboration … Provide feedback to product development and marketing teams to help refine product offerings and create effective promotional strategies. Reporting and Analysis: Prepare regular reports on business development activities, sales performance, and market trends for senior management. Monitor and analyse sales data to identify areas of improvement and develop corrective action plans. Track and report on the progress of More ❯
Manager to lead the development, implementation, and evaluation of training programs across the organization. The ideal candidate will have a strong background in instructional design, adult learning principles, and performance improvement. This role is crucial to fostering a culture of continuous learning and ensuring that employees have the knowledge and skills to succeed. Key Responsibilities: · Develop and implement comprehensive … process, compliance, technical, soft skills, and leadership training programs. · Conduct training needs assessments to identify skills or knowledge gaps and recommend targeted interventions. · Evaluate training effectiveness through assessments, feedback, performance metrics, and ROI analysis. · Process documentation and training course design. · Collaborate with department heads to tailor training programs to functional requirements and performance goals. · Select and manage relationships More ❯
documentation that support and enhance departmental output Provide guidance to team members and help develop systems and processes that ensure consistency Undertake project-specific tasks as required Contribute to performanceimprovement by setting and responding to objectives and initiatives Suggest and implement ideas for improvement across workflows and outputs Actively participate in team meetings, discussions, and activities More ❯
