5 of 5 Permanent Problem Management Jobs in West Yorkshire

Problem Manager/Problem Analysis/Problem Coordinator Wakefield area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds, fault …/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

operations experience who enjoys working across infrastructure, facilities coordination, operational delivery, and continuous improvement within mission-critical environments. Key Responsibilities: Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations Coordinate hardware installations, migrations, decommissions, and operational activities Manage inward/outward … hardware Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution Knowledge of networking and structured cabling technologies Familiarity with service management disciplines including Incident, Change, and Problem Management Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW) Strong stakeholder management ...

Team Leaders through regular engagement, feedback, and support. Operational Awareness Stay close to day-to-day challenges, risks, and workload pressures. KPI & Data-Driven Management Use performance data to target action and improve outcomes. Process Ownership & Improvement Design and refine practical, efficient service processes. Judgement & Decision Making Make informed … delivery meets business and customer expectations. Technical Skills/Knowledge Strong understanding of 2nd Line support environments: Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity. Ability to assess technical quality of escalations, resolutions, and documentation. Confident working with 2nd/3rd Line, NOC, and Infrastructure teams ...