to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver …/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems. To be … include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service more »
solutions. Using automation and systems thinking, you'll streamline operational processes, as well as managing DevOps tooling services through the service lifecycle (including risk management and compliance). Keeping the customer at the heart of your decision-making process, you'll deliver Engineering Excellence through the delivery of high … deliver value through consultancy and the implementation of robust DevOps solutions. Providing technical leadership, during service outages you'll recover services through incident and problem management. You'll create sustainable change and build capabilities. We welcome applications from people with a wide range of backgrounds and experiences. However, there … Engineer or in a similar software or cloud role with a focus on service management. · Strong critical thinking skills, leading live support, and incident management as and when needed. · Technical leadership experience. · Understanding of DevOps concepts and methodologies · Excellent analytical skills and able to work methodically and diligently. · Programming more »
Leeds, West Yorkshire, Yorkshire and the Humber Hybrid / WFH Options
Lowell Group
configuration. Collaborating with stakeholders, managing tickets and escalations related to Contact Centre Technologies across voice, chat, email, SMS, and related technologies. Support Incident and ProblemManagement functions with major incidents, working closely with suppliers to minimise downtime. Support with Technical Deliveries of new systems and applications working closely … best practice. CCaaS platform deployments and administration. Experience of working with Telephony Carrier Networks & NGN routing, Payment Applications & IVA solutions, ServiceNow, UC including VC Management is desirable. PCI-DSS Strong communication, problem-solving abilities, and the ability to work under pressure. A mission that gives back: You'll more »
