13 of 13 Permanent SLA Jobs in West Yorkshire

suite level stakeholder management Good understand of M365 and associated licencing models Strong analytical problem-solving skills Confident communication Job responsibilities Manage SLA and tracking of service obligations and overall performance for your customers in accordance with the contract Work closely with Service Desk and other delivery teams to ensure ...

support team. Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures. Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's. You will ideally have Sound Knowledge of Microsoft Office (Word, Excel ...

Lead , you’ll lead, coach and develop the team to ensure that they deliver a high-quality customer experience, resolving incidents and requests within SLA, handling any escalations effectively. You will - Lead, manage and mentor the Colleague Service Desk team in order to ensure deliver of an excellent standard ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

Shift Lead.The successful candidate will oversee daily security operations center shift activities,acting as the key escalation point for complex technical incidents while ensuring SLA compliance.Key responsibilities include conducting quality assurance reviews,providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities ...

Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion. An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas ...

call engineers, engage leadership or vendors, notify compliance, or execute rollback/failover/service-degradation procedures. Send initial stakeholder notifications within the SLA and maintain a consistent cadence: technical details for engineering; business impact for leadership. Coordinate with Compliance and Regulatory teams for impact notifications and initiate customer-facing ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

team delivering high-quality IT service to colleagues across Bradford (with Leeds support as needed). The role focuses on incident and request handling, SLA adherence, and major incident management. You’ll develop the team, drive service improvements, manage 3rd party relationships, and report on customer satisfaction while coaching staff ...

seeking a SOC Shift Lead to oversee daily SOC shift activities and act as the primary escalation point for complex incidents. You will ensure SLA compliance, provide technical mentorship to analysts, and support threat hunting to improve service delivery. The role requires strong communication skills, experience in alert triage ...

desk projects. You will mentor junior analysts, deputise for the Service Desk Manager during peak periods, and ensure timely responses to incidents while maintaining SLA awareness and high customer satisfaction. #J-18808-Ljbffr ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL processes, conduct service reviews ...