7 of 7 Permanent SLA Jobs in West Yorkshire

appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident OLA and SLA's are met * Work in collaboration with other departments within the business * Major Incident management Required Skills: * Experience and an understanding of Windows Server ...

Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third‐party IT suppliers, contracts, and licensing. Data‐literate, comfortable building KPI and SLA reporting (e.g. Excel, Power BI). Hardworking and can‐do attitude. Solution‐orientated looking to get to the bottom of an issue and use initiative. ...

your customer accounts. Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents. Owning SLA and KPI performance, identifying and addressing the root causes behind service trends. Running customer service reviews and translating feedback into tangible process improvements. Working closely ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

service performance data Problem & Request Management Take ownership of customer issues and escalations through to resolution Handle requests via email, phone, and web within SLA, prioritising by severity and impact Liaise with internal teams and suppliers; process changes, cancellations, and returns Performance & Admin Maintain accurate records and conduct regular ticket ...

support, IT support, field engineering or a similar environment. Strong troubleshooting skills with the ability to diagnose technical problems. Experience supporting customers within an SLA driven environment. Excellent communication skills and customer focused approach. Ability to prioritise workloads and manage multiple technical issues. Comfortable working independently and as part ...

lighting and power circuits both 3 phase & single phase Fault finding on control panels, Variable speed drives Ensure completion of all tasks within agreed SLA’s Ensure effective communication with the client and management team is maintained at all times. All work to be carried out with minimal disruption … fully inclusive or exclusive of the duties required Key Performance Measures To ensure that work orders both Reactive and planned are completed within agreed SLA’s Ensure any materials are requested/ordered in a timely manner Skills: 2 years’ experience in Building Services industry Apprenticeship served Strong communication skills ...