21 of 21 Permanent SLA Jobs in West Yorkshire

accordance with the on-call rota. Provide support by both telephone and user visits where appropriate to ensure quick resolution of software and hardware problems, in line with department SLA's. Install, configure, support, troubleshoot and document all areas of the infrastructure. Troubleshoot hardware and software problems for all supported platforms within the business. Test, install and configure new hardware More ❯

accordance with the on-call rota. Provide support by both telephone and user visits where appropriate to ensure quick resolution of software and hardware problems, in line with department SLA's. Install, configure, support, troubleshoot and document all areas of the infrastructure. Troubleshoot hardware and software problems for all supported platforms within the business. Test, install and configure new hardware More ❯

team in a positive, professional manner. Provide support by both telephone and user visits where appropriate to ensure quick resolution of software and hardware problems, in line with department SLA's. Install, configure, support, troubleshoot and document all areas of the infrastructure. Troubleshoot hardware and software problems for all supported platforms within the business. Test, install and configure new hardware More ❯

perform cost analysis for our standard equipment. Ensure the standard is maintained across the company in accordance with governance policies set. Oversee and respond to support requests within the SLA's. Recommend improvements and oversee implementation of network & security hardware and produce a business case to our sponsors. Produce dashboards/monitoring performance of the department and be proactive in More ❯

F&O or Dynamics AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

F&O or Dynamics AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

stakeholder management skills - focussed on service excellence and customer success, supported by ITSM reporting and communication practices. A data-driven mindset — comfortable with ITSM toolsets, dashboards, performance metrics, and SLA monitoring. Excellent coaching skills - able to embed a culture of ownership, accountability, and shared success using ITIL service principles. Strong communication skills – a flexible mindset and an agile, practical approach More ❯

Managed Services company that supports the Education sector. IT Support Technician – main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT Service Management tools • Promote best practices and adhere to … with Team Lead IT Support Technician – skills & experience: • Experience in using Windows Server/Active Directory • Experience in using Office 365 Admin • Exposure to Cloud support • Experience working with SLA’s • Experience in Timekeeping and Administration Some highlights of working with my client: • Personalised training platform • Skills assessment and personalised progression plans • Microsoft Gold Partner and Google Partner • Microsoft and More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

and management of client IT infrastructures whilst providing a prompt, courteous support service. What's Involved? Providing efficient and friendly remote and on-site technical support, working within customer SLA's Engage with customers to resolve technical issues and institute best practices. PC, laptop, printer, switch, firewall, router and Wi-Fi installations Project managing server installations and migrations Proactive customer More ❯

required. Lead cross-functional project teams to deliver improved systems, processes, and procedures. Ensure effective day-to-day management of the in-house IT support services, ensuring KPI and SLA targets are met around service requests, incident management, equipment, and IT resource requests. Define and develop a strategic approach to IT, to include consideration for procurement, governance, capability, risk, and More ❯

hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of More ❯

to create solution documentation. Ability to work effectively on multiple streams of work and switch context quickly. Positive customer and solution focused attitude. Ability to work to deadlines and SLA’s for completion or escalation of tasks. Understanding of the gambling industry or financial accounting. Main Responsibilities Identifying, explaining and fixing issues with specific data that has been returned by More ❯

framework and principles to strengthen focus, behaviours, and culture You will support the POs and ELs to ensure our products and services are sufficiently resilient and to address any SLA, SLO failures or increased incident levels SREs are contributing to the Product Engineering backlog with a focus on reliability and performance, you will work with Product Owners and Engineering Leads More ❯

issues methodically, capturing all relevant information Own incidents and requests through to resolution, escalating where necessary Action approved change requests for customers Prioritise and manage multiple open tickets, ensuring SLA adherence Collaborate with other teams to ensure smooth service delivery Information Security Comply with all Group Information Security policies, focusing on confidentiality, integrity, and availability of information assets Health & Safety More ❯

region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

initiatives to build and scale the Support Team, ensuring the team structure and skills align with business growth. Produce regular reports and insights on support performance, customer satisfaction, and SLA adherence. Your journey so far Achievement of defined Support SLAs and KPIs, ensuring timely and effective issue resolution. High levels of customer satisfaction, as evidenced by positive feedback and reductions More ❯

profitability of projects using our in-house software Leading on presentations with clients, from presenting new services, solutions & products to overseeing review meetings discussing operational and commercial feedback and SLA's. Reporting on commercials to the Managing Director, to ensure clear data into the agency pipeline & managed accounts reporting. Requirements Desired skills and knowledge Demonstrable skills in building and managing More ❯

the support function delivers measurable impact at scale. What you'll be doing: ✅ Lead the lifecycle of incidents and problems — root cause to resolution ✅ Drive process improvements, automation, and SLA adherence ✅ Collaborate with Product and Engineering to prioritise fixes ✅ Act as Incident Commander for high-priority issues ✅ Champion customer needs and data-led performance What you’ll bring: 🔧 Strong technical More ❯

Confident in managing relationships with advisers and team members Skilled in delegation and workflow management Excellent people and communication skills Ability to prioritize work to meet Service Level Agreements (SLA) Strong relationship-building skills within the business More ❯