of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, Cap Hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive … every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry. We need people who are passionate about delivering high quality customer service through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively you will trouble shoot and diagnose customer’s issues to … crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge More ❯
bradford, yorkshire and the humber, united kingdom
Solera Holdings, LLC
of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, Cap Hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive … every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry. We need people who are passionate about delivering high quality customer service through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively you will trouble shoot and diagnose customer’s issues to … crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge More ❯
also bring impartial, expert content from our award winning financial journalists, highly engaged community of investors, and daily newsletters and insights. Product Delivery Lead analysis and delivery for key SalesforceServiceCloud product initiatives and enterprise change projects. Collaborate with Product Managers, Technical Leads and Stakeholders to translate business goals into actionable user stories and technical requirements. … acceptance criteria, API integration points and data mapping. Work closely with Solution Architects to shape requirements into scalable, maintainable technical designs. Analyse dependencies, risks and impacts across systems including Salesforce, AWS API and Figaro. Maintain detailed user stories with clear acceptance criteria and ensure traceability through delivery. Customer & Data Insight Apply a user centred approach to define and refine … Governance Partner with business stakeholders, SMEs and delivery teams to ensure shared understanding and clear communication. Contribute to discovery work, supporting business cases and assessing potential third party or Salesforce AppExchange solutions. Act as the SME for your product area - supporting incident resolution and providing domain knowledge to delivery teams. Essential Proven experience (a minimum of 24 months) as More ❯
