2 of 2 Permanent Salesforce Service Cloud Jobs in West Yorkshire

Description Key Responsibilities: Lead end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementation workstreams. Define target-state architecture covering Service Cloud, Agentforce, integration patterns, security model, data model, environment strategy and operational readiness. Design scalable Service Cloud capabilities including Case … Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys. Provide hands-on architecture guidance for Agentforce agents, topics, actions, prompts, grounding, service workflows, escalation paths and human hand-off patterns. Define enterprise DevOps strategy across Azure DevOps Boards, Repos, Pipelines, release governance, environment management ...

Role Title: Salesforce Consumer Goods Delivery leadLocation: London/Manchester/Birmingham/LeedsSalary: Competitive salary and package dependent on experienceCareer Level: ManagerJoin Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of the Salesforce Business Group, you’ll support … alongside our global network of talent and help drive impactful change for some of the world’s most mission-driven institutions. About the Accenture Salesforce Business Group: Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between ...