1 to 25 of 48 Permanent Service Delivery Jobs in West Yorkshire

Job Title Service Delivery Manager - Service Configuration Management Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category Infrastructure Closing Date 27 August 2025 On-site presence: This role requires on-site presence for at least three days per week. We're really looking forward to having … you around! As a key member of Asda's Service Operations & Infrastructure Technology Directorate, the Service Delivery Manager for Service Configuration Management is responsible for leading and driving the successful establishment, operation, and continuous improvement of the Service Configuration Management practice. Reporting directly to the Head of Function, this role focuses on driving business outcomes … delivering value, and ensuring operational excellence through collaboration with internal teams, strategic partners, and outsourced service providers. The Service Delivery Manager will work closely with stakeholders across the organisation, including the ServiceNow platform team, Technology Operations function leads, and ITSM practice owners, to define and implement strategies and best practices for Configuration Management. This includes the growth More ❯

Harewood, Leeds, United Kingdom - Full Time Location : Hybrid - Remote/Harewood, Leeds Position Title : Enterprise Delivery Manager Job Type : Full-Time About Us Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed … meeting your organization's compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster. Job Summary: The Enterprise Delivery Manager will be responsible for overseeing the delivery of our data backup solutions to enterprise clients. This role involves managing the end-to-end service delivery … our services meet or exceed client expectations. The ideal candidate will possess strong leadership skills, technical understanding of our backup solutions, and a passion for customer satisfaction. Key Responsibilities Service Delivery Management Oversee the implementation and delivery of data backup services to enterprise clients. Ensure that services are delivered on time, within scope, and within budget. Develop More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed More ❯

Select how often (in days) to receive an alert: IT Service Manager, EMEIA Department: IT Location: GB INTRODUCTION JOB PURPOSE The Regional IT Service Manager (EM EIA) is responsible for supporting the delivery, performance, and continuous improvement of IT services across the region. They ensure adherence to global service management processes, lead regional service reporting … and drive actionable insights to improve service stability and user experience. Acting as the primary contact for service management in the region, they work closely with central teams, vendors, and stakeholders to manage service risks, support issue resolution, drive continuous service improvement plans, and embed service excellence into regional IT operations. RESPONSIBILITIES Partners with the … Regional Leadership Team to develop and drive the regional IT strategy, ensuring service is embedded in all regional IT activities. Holds responsibility and accountability for IT services delivered to local business stakeholders and acts as the conduit between central IT and the region, including managing escalations. Collaborates closely with the Regional Service & Delivery Team to engage with More ❯

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯

Select how often (in days) to receive an alert: IT Service Architect Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Architect is responsible for defining and maintaining the architectural blueprint that underpins the Service Integration and Management (SIAM) function. This role ensures that service, process, and tooling architectures are designed to enable seamless integration, governance, and … performance across internal teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation. RESPONSIBILITIES Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture … principles and ITIL best practices. Provide architectural oversight for service management capabilities without engaging in low-level solution design or integration specification. Lead the design of technology and process architectures that support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem. Develop and maintain the business and process More ❯

Hybrid Keywords - IT Manager, IT Support Manager, IT Services Manager A global brand based in Bradford is looking for an experienced IT Manager to lead IT operations, infrastructure, and service delivery across their UK region. This is a hands-on leadership role where you'll set strategy, oversee service desk operations, manage IT projects, and ensure our … ITIL best practices, this role gives you the scope to make a real impact. What you'll be doing: Leading and mentoring a small team covering IT infrastructure and service desk support. (Windows, Azure, Office 365) Aligning IT systems with business needs, ensuring reliability and security. Driving improvements in IT service delivery and processes. Managing IT projects … from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a similar leadership role. Knowledge of ITIL best practices and strong understanding of IT infrastructure. Experience managing teams, vendors, and projects in a fast-paced environment. Excellent communication, problem-solving, and stakeholder management skills. In return, you More ❯

that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in Dublin. Responsibilities include: Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works). Reviewing and approving risk assessments/method … Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing on call … dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness: able to interpret More ❯

pen, bonus 15% Additional Benefits Broadband subsidy, laptop and mobile Region West Yorkshire Description Job Purpose: The Technical Services Manager will be responsible for the day-to-day delivery of IT Operational Support and IT/Tech Change Projects. You will ideally be used to being part of a small IT function and as such have the ability to … management. You'll enjoy managing projects, problems, issues, risks and technology and no one day will be the same in this fast paced environment. Monitoring, managing and reporting on service delivery, the post-holder will assist in developing IT systems and network services, whilst nurturing positive relationships with the customer-base within the org. Reporting into the Head … of Information Systems you will provide leadership and operational management to the IS team, taking responsibility for the management and development of the team, implementing service standards, developing common systems and processes and delivering change projects based on industry best practice. The post-holder will ensure that IT Operations are efficient, effective and can adapt to changing circumstances. Staff More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

customer projects across a range of GRC services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/standards, and delivery of other GRC consultancy services … as required to service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning, service development activities, internal collaboration with other Claranet teams to provide … and support customer project delivery, shadowing and mentoring where appropriate. Objectives and Key Results The Security Consultant is part of the Cyber Practice. The key objectives and results will be to: Successful delivery of customer GRC projects across the range of the Cyber Practice GRC services, in line with both employee capabilities and business needs Pursue customer satisfaction More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany … grow with us and carve out a challenging, successful and rewarding career Job Description: Netcompany is seeking a detail-oriented IT Asset and Logistics Operator to join our Intelligent Service Desk team in Leeds. In this full-time, office-based role, youll support end-user hardware operations, ensuring efficient asset management and logistics. Your responsibilities will include maintaining accurate … great opportunity to work in a company at the forefront of tech and operations with a potential to develop into other roles within the organisation. Youll contribute directly to service efficiency and client satisfaction while collaborating with a dynamic on-site team. Key Responsibilities: Maintain an organised stock inventory of laptops, peripherals, and other hardware in line with demand More ❯

Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance. About the Role: As a 2nd Line Engineer, you will play a key role in resolving escalated technical … issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support. Key Responsibilities: Troubleshoot and resolve escalated support issues (remote and on-site) Monitor client infrastructure using RMM tools and … Network Engineer (AZ-700) Certifications in Acronis, ESET, Mimecast, VMware, Cisco (CCNA) Experience with tools such as HaloPSA, N-Central, Intune, Power BI What You'll Need: Strong customer service mindset A passion for learning and continuous improvement A proactive, detail-oriented approach UK driving licence and access to a vehicle (essential for site visits) If you're ready More ❯

SEP2 Limited Per Hour Primary Function: The Project Delivery Engineer role will be responsible for service implementation of hardware installation and network/security configurations in a hands - on capacity . This role has a strong focus on being a customer facing technical engineer primarily focused on UK customers, with international service delivery as required . … involve regular travel and can be home-based or based in one of SEP2's offices for working days that are not spent on-site. Main Tasks: Delivering technical service excellence to customers over a variety of technology stacks, with a primary focusing on Check Point as a field engineer Is responsible for delivering implementation tasks, assigned by the … take on new technologies and become effective in updating skill sets as the business needs evolve Is responsible for owning projects from the initial scoping call through to technical delivery and completion Can write effective statement of work documentation using SEP2 template tools with customisation as required per project The ability to troubleshoot complex network/security scenarios , resulting More ❯

of human-technology interaction with us. We are seeking an experienced Operations Manager to join our team in London. Key job responsibilities - Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities - Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real … time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets - Collaborate with internal partners to build input-focused operating plans for achievement of key measures - Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice - Develop … Cambridge site, creating a culture of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports this role enables the achievement of service levels, performance & cost goals and successful program implementation. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges and new opportunities. You are More ❯

Title: Business Development Manager Location: Leeds, West Yorkshire Salary: £40,000-£45,000 OTE £90,000+ (Uncapped) + Training Budget, Private Healthcare, Pool Cars, 30 Days Holiday (rising with service), Hybrid Working We’re looking for a Business Development Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key … sales campaigns (email, LinkedIn, webinars) - Work with presales and technical teams to build tailored IT solutions - Qualify and progress opportunities using the MEDIC sales framework - Handover to project and service delivery teams for onboarding - Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years’ experience in a Managed Service Provider (MSP) or IT … in a business that truly values quality and long-term client relationships. Apply now or get in touch for a confidential conversation. Keywords: IT Sales, Business Development Manager, Managed Service Provider, MSP, Microsoft Licensing, Cloud Sales, CSP Sales, Professional Services Sales, Microsoft 365, Azure, Cyber Security Sales, Leeds IT Jobs, Hybrid Sales Role, Technical Sales, SaaS Sales, IT Solutions More ❯

spares availability and maintain effective parts management Stakeholder Management Build strong partnerships with depot teams, property teams, and senior technology stakeholders Manage vendor and contractor relationships to ensure exceptional service delivery Collaborate with peers to identify investment opportunities and implement improvements Lead cross-functional initiatives to enhance facility performance What You'll Bring Essential Experience Engineering degree or More ❯

Location: Thorpe Park, Leeds Contract Type: Full-Time, Permanent Salary: Competitive Reporting to: Service Delivery Manager Division: Facilities Manager Why GRAHAM? At GRAHAM, we stand out as a leading provider in Facilities Management, but what truly sets us apart is our commitment to being an employer of choice. We recognize every individuals contribution and celebrate the diversity within … support your overall well-being. Career Growth: Access ongoing training and development opportunities to support your professional advancement. Additional Perks: Enjoy free onsite parking and other valuable benefits. The Service Operator Will Be Responsible For: Logging calls/jobs on the Control Hub database utilising service software (IFS). Calls/jobs may be received by telephone, facsimile … administration duties as and when required. Providing cover on various sites throughout NI & GB as and when required Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures This job description is intended to give the post holder an appreciation of the role envisaged More ❯

or work within a team to design and implement surveys across the organisation, analysis of survey outcomes. Analyse and interpret data to assist in providing solutions to deliver improved service delivery/performance and an optimal student experience. Recognise erroneous data and escalate to the appropriate individual, in line with company procedures. Monitor and assist in audits for … design. Desirable Experience: Work experience in Higher Education or Public Sector. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform More ❯

employees in more than 100 locations worldwide, this is a fantastic opportunity to join a respected organisation known for its people-first culture, commitment to innovation, and high-quality service delivery. The Role As an Information Security Consultant , you’ll play a key role in enhancing the organisation’s cyber resilience. You'll provide expert support across Microsoft More ❯

employees in more than 100 locations worldwide, this is a fantastic opportunity to join a respected organisation known for its people-first culture, commitment to innovation, and high-quality service delivery. The Role As an Information Security Consultant , you'll play a key role in enhancing the organisation's cyber resilience. You'll provide expert support across Microsoft More ❯

lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee ticket quality, contribute to training and … onboarding, and drive continual improvement. You work core business hours with participation in the on-call rota, ensuring consistent service support for customers and operational continuity across teams. Key Responsibilities • Incident Investigation and Response - You take ownership of escalated incidents, performing detailed investigations and, when necessary, stepping into first-line triage to guarantee prompt alert handling and escalation. • Team … team members, and coordinate internal training to drive skill development and reinforce SOC best practices. • Continual Improvement - You identify opportunities to optimise workflows, enhance detection logic, and contribute to service-improvement initiatives across the SOC, including backlog reduction, knowledge-base expansion, and feedback loops from lessons learned. • Customer Communications - You provide timely incident updates and lead bridging calls with More ❯

a strategic IT roadmap aligned with business objectives. Lead and mentor a capable IT team, including the Head of IT Infrastructure and Business Analyst. Oversee IT operations, infrastructure, and service delivery across the organisation. Optimise and integrate existing systems. Ensure robust governance, security, and compliance (including Cyber Essentials Plus). Act as a key liaison with internal stakeholders … to: Connect disparate systems to unlock insights and efficiencies. Enhance structured data usage to support decision-making. Explore new tools to support client-facing teams. Reimagine how technology supports service delivery. The Ideal Candidate: This role suits a strategic IT leader with experience in professional services, capable of operating at senior levels of the ITIL framework. You'll be More ❯