15 of 15 Permanent Service Delivery Jobs in West Yorkshire

recruiting a Service Delivery Manager to act as the primary point of contact for a large, dedicated public sector customer. This role goes beyond traditional operational service management. We’re looking for a dynamic, strategic professional who can take a consultative approach, guiding the customer through Continual … Service Improvement while ensuring services are delivered in line with contractual commitments. You will own the relationship end-to-end, ensuring service excellence while proactively identifying opportunities to enhance quality, increase customer satisfaction, strengthen commercial performance, and drive long-term value. This is a highly customer-facing, strategically ...

Service Delivery Analyst (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) Permanent £55,000 – £60,000 (DOE) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. Start ASAP ideally in March 2026. Hybrid Working – 2/3 days/week … work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects. Experience managing support services projects. Support the Service Delivery Manager, r eporting, planning and operational oversight. Assist with day today service operations, providing cover across all the Service Management ...

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of roadside technology maintenance and repair works across the Yorkshire North East Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality … points to be considered for this position and during employment. Reviewing and collating technical documents and undertaking site visits as part of advising Service Delivery colleagues and project managers on the maintenance of roadside technology assets. Managing supplier performance to agreed contractual service level agreements, technical, quality ...

Head of IT Service Architecture & Delivery Location: Yorkshire Salary: £65,000 + Bonus + Full Benefits Security Clearance: SC required (must hold or be eligible) - DV desirable We are recruiting for an experienced and influential technical leader to head up Service Architecture & Delivery for a secure … technical design, governance and operational assurance of a complex, secure IT service. You will act as the senior technical authority, ensuring the service is secure, resilient, compliant and continually improved in line with Defence requirements and contracted SLAs. The Role You will: Lead all architectural, technical and operational elements ...

seeking an established Director of IT to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure … enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow). Drive operational excellence through automation, KPIs, and robust vendor management. Manage multimillion ...

Delivery Manager 📍 Hybrid – Leeds 💼 6 Month Contract 💰 £500/day (Inside IR35) An experienced Delivery Manager is required to lead day-to-day delivery across two strategically aligned programmes: an Onboarding programme and an AI-enabled Workforce Automation programme . Reporting to the Programme Lead, this role … plays a pivotal part in translating early discovery, vision, and prototype work into structured, governed, and value-driven delivery across identity, access management, AI automation, and workforce-facing digital services. This is a high-impact role operating at the intersection of digital transformation, governance, workforce systems, and secure service ...

infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem‐solving, deep technical expertise, and a people‐first mindset to deliver an IT experience that feels seamless … infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish ...

handling through clear documentation, accurate ticket notes, and contributions to knowledge bases. Balance BAU support, planned work, and small project tasks while maintaining strong service standards. Technical Operations & Platform Support Administer Microsoft 365 services including identity, collaboration, endpoint management, and security tooling. Manage device enrolment, configuration, compliance policies … fundamentals. Provide senior troubleshooting across Windows, macOS and mobile platforms. Support core server environments in a day-to-day operational capacity. Assist with project delivery, rollouts, and continuous improvement initiatives. Service Excellence & Documentation Maintain disciplined incident handling with clear case notes and record keeping. Produce and maintain SOPs ...

days annual leave plus bank holidays A growing organisation where IT is genuinely valued at board level Real influence over cloud, infrastructure and service direction A modern Microsoft-centric tech stack with room to evolve A collaborative culture that supports investment in improvement What you’ll be getting stuck … into as IT Operations and Infrastructure Manager Leading and developing the operations and service delivery function across multiple sites Overseeing daily cloud, infrastructure and on-prem environments to ensure stability and performance Owning Azure, Microsoft 365, Entra ID, Intune, endpoint management, networking, patching and disaster recovery Strengthening security ...

responsible for designing, developing and implementing solutions using the MS Integration Services & MS Power Platform suite including but not limited to Logic Apps, Service Bus, Event Grid, APIM, Functions & Function Apps, SQL Server, Azure SQL, Dataverse, D365 modules, 3rd-party APIs, Azure Synapse, Fabric and Key Vault. You will … differing endpoints, technologies and data structures Provide expert guidance on Azure integration component implementation, configuration and customisation to meet business requirements. As part of Service Delivery, provide support to troubleshoot and resolve issues with data and application integrations and related environments. Collaborate with stakeholders at all levels ...

someone who can take ownership of the platforms. Key Responsibilities Review and evaluate existing systems and operating models, proposing improvements and solutions that enhance service delivery and operational efficiency in line with best practice. Create and maintain detailed technical documentation for both current and future services, covering performance … Proactively troubleshoot system issues by investigating, diagnosing, and resolving faults, retaining ownership through to resolution or coordinating with third-party suppliers to preserve agreed service levels. Take a lead role in managing complex problems from identification through to resolution, applying escalation where required to achieve service commitments ...

with ASR or captioning tools Knowledge of accessibility standards (e.g. WCAG) Exposure to cloud platforms (e.g. AWS, Azure) Experience in client-facing roles or service delivery Entry requirements: Acceptable qualifications include any of: Two A-levels in one or more similar subject plus B in A-Level maths. ...

provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation … Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs ...

Coordinates and acts as SPOCproject lead for complex service requests local projects eg MES systems network expansion MPOD Interacts with MLL personnel to problemsolve futurestate requirements Serves as source of functional understanding of processes tools and integration of MLL plant equipment with IT platforms eg Wonderware Camstar OSIPI Werum … business knowledge Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT Maintains facility IT ownership Monitor and achieve service levels tracks metricsanalytics and ensures site health of GTS services eg network reliability availability capacity etc Performs sitelevel DR CMDB related to GTS services Risk ...

Location onsite: Leeds, UK (Travel to Blackpool as per req.) Contract: 1 year Job description: Coordinates and acts as SPOC project lead for complex service requests local projects eg MES systems network expansion MPOD Interacts with MLL personnel to problem solve future state requirements Serves as source of functional … business knowledge Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT Maintains facility IT ownership Monitor and achieve service levels tracks metricsanalytics and ensures site health of GTS services eg network reliability availability capacity etc Performs sitelevel DR CMDB related to GTS services Risk ...