1 to 20 of 20 Permanent Service Delivery Jobs in West Yorkshire

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under … ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance more »

Who we are A Managed Security Service Provider (MSSP) with a wealth of experience gained in the Defence and Commercial sectors. We help organisations of all sizes build cyber-security capabilities and maintain compliance through practical Consulting and Managed Services. Our suite of services blends together best-in-breed … Customer focus that enables us to become our Customers’ trusted partner. Role Description Talion is looking for an individual to take responsibility for the delivery of several of our Managed Security Service contracts to ensure that we meet Client expectations whilst delivering in line with budget and quality … standards. They will act as the Client’s key point of contact for the Service and as their advocate to the internal teams. Our Technical Service Managers (TSM) produce Service performance reports, oversee incidents, problems and changes on the Service and provide escalation points for both more »

Job summary As a Member Services Project Manager at Trust Primary Care Ltd, you will play a pivotal role in ensuring the implementation and delivery of high-quality services to our 16-member General Practices across Bradford. You will be responsible for overseeing all aspects of member services, ensuring … a seamless experience for our members while maintaining compliance with NHS regulations and standards. The Project Manager for Member Services will lead service design and delivery projects, providing guidance, support, and training to ensure exceptional service delivery and successful implementation. Main duties of the job 1. … Service Development and Implementation 2. Compliance and Quality Assurance 3. Stakeholder Engagement 4. Training and Development About us Trust Primary Care Ltd (TPC) is a federation of 16 local GP practices located in and around Bradford. Our aim is to shape the future of primary care, delivering the highest more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

Service Delivery Manager- Hybrid/West Yorkshire WAN, Networking, WAN, MPLS, Cisco, NOC, ITIL You will have worked in a senior service management function in the provision of networking services, ideally on Managed Service contracts. Main purpose of role: You will be responsible for the achievement … of all service elements within this new key customer account and for demonstrating performance to key customer and internal stakeholders and working knowledge of ITIL is required. Key responsibilities: To ensure that business objectives and service targets are exceeded, ultimately facilitating the successful retention of your customer account. … achieve and exceed Key Performance Indicators (KPIs). · Understand the deliverables of the individual customer contracts with a view to develop and improve the service offered by us to the customer throughout the lifecycle of the account. · Identify Service Levels not being met and liaise with involved departments more »

FM Asset and Service Contract Manager UK Remote (preferably North West region) National travel capabilities and frequent visits to Leeds HQ Permanent, Full time Salary: £40-45K DOE Simplifying Complexity Our client Inscyte Limited is a specialist Private Finance Initiative and asset management consultancy that provides direct services … of pounds savings, improving the efficiency and effectiveness of their clients operations. They are now seeking a self-motivated and experienced FM Asset and Service Contract Manager to help deliver their increasing demand for asset management and contract management expertise on behalf of Schools, Academy, Local Authority and NHS … Trust clients across public sector commissions. FM Asset and Service Contract Manager , your responsibilities: PFI Contract Commissions providing compliance and technical support on behalf of clients Contract Compliance evaluating contractor performance; analysing and interpreting data to calculate service failure; liaising with relevant client-based Managers; reporting, documentation and more »

Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/Service Delivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »

Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/Service Delivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £31,924 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

within the IT Department. This role requires strong leadership and analytical skills, along with a deep understanding of the company's products, services, and Service Management processes. By leveraging advanced technical expertise and a commitment to customer service, the Cyber Security Lead will secure the company's and … informed about the latest security threats, principles, techniques, and protocols, including new vulnerabilities, and act on them as needed. within an ITIL V3 & ISO27001 service delivery framework. stakeholder relationships effectively. to defined Service Level Agreements and Key Performance Indicators. other duties as assigned. To be considered for … solutions, attention to detail, and analytical skills to recognize data trends. values that promote openness, honesty, trust, mutual respect, and support in line with service excellence ideals. qualifications include Security+, SSCP, CISP, CEH, CCNA, CCNA Security, OSCP, MCSE, or a computing/security-related BSc/MSc degree, among more »

of clients' data, acting as the primary liaison for cyber security within the IT Department. Using advanced technical expertise and a commitment to customer service, the Cyber Security Team Leader will ensure a secure infrastructure for both company and customer data. Key Responsibilities: Oversee daily operations of the Cyber … risk analysis and assessments, the CIA triad, social engineering, cryptography, confidentiality issues, and incident response best practices. Operate within an ITIL V3 and ISO27001 service delivery framework. Manage relationships with stakeholders. Work to meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Strong communication more »

in countries as diverse as the UK, South Africa, and the Middle East. We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2nd line technical … internal development for escalated product issues such as bug resolution and product enhancements Assist and cover 1st line support when required Assist with the service delivery process when required Key Requirements: Previous experience in a Customer Support or Technical Support Analyst role providing application support in a 2nd … hard work, innovation, and collaboration. We offer competitive salaries as well as opportunities for career growth and development. Benefits: Holiday increasing with length of service Cycle to work scheme Regular work socials 30 Finish on a Friday If you feel you could be an asset to our team then more »

an experienced Multi-skilled Engineer – Electrical Bias to work with a range of Mitie clients to conduct work that provides a multi-skilled maintenance service, which covers electrical and mechanical disciplines and to provide a reactive and pro-active maintenance service as per project requirements to all operational … modifications and installations when required, maintaining, repairing, and calibrating electrical, mechanical and instrumentation plant to optimize both reliability and maintainability. You will provide a service that ensures all key performance indicators are met and liaise with contractors or external suppliers where required. You will also need to complete any … with current company policies and procedures and report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. You will be responsible for ensuring own work and work of those under more »

role in maintaining strong relationships with our vendors. You'll assist the Head of Vendor Management in negotiating contracts, monitoring performance, and ensuring seamless service delivery. Your attention to detail and ability to juggle multiple tasks will be key to your success. Responsibilities: Collaborate with the Head of Vendor more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw, BD6 2SZ/Hybrid Working (1 office day a week Bradford … a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs). Where you fit in: As our Network Engineer you will Network Support: Provide first and second-line technical support for more »

role with a plethora of company benefits? On offer is the opportunity to perform surveys and inspections, assessing the design, manufacture, and of in-service engineering assets against agreed Codes, Standards, specifications and procedures, using experience and knowledge appropriate for routine solutions. You will be familiar with PSSR/… client management as appropriate, by acting as point of contact to effectively manage client relationships and make recommendations based on client feedback to improve Service Delivery and to help build the business. Produce the deliverable (reports/certificates/documents) within the agreed broad parameters in an appropriate more »

like you? Has at least 2 years agency experience in managing client relationships for website development and digital marketing projects. An understanding of proactive service delivery to ensure that all retained clients enjoy proactive support from an agency. A demonstrable track record of growing client budgets across multiple … comprehensive management information and work to KPI's and contribute to the efficiency of our business. A passion for processes, able to influence continual service improvement. Ability to read Google Analytics data And ideally: Have experience in supporting clients undertaking web development projects. Google Analytics Certification If you are more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. We are now looking to recruit an Administrator to work within our busy Engineer Attendance team at … if this just means passing on the correct contact info for who is best to help. Provide information to customers when requested. Ensure the Service/Engineer Attendance phone is answered in good time. Work with the Team Leader to fill in where required in assisting the rest of more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. We are now looking to recruit an Administrator to work within our busy Engineer Attendance team at more »

high-value and complex matters with confidence. Strategic Litigation : Identify cases ripe for early litigation—those with high prospects of success and low risk. Service Excellence : We’re all about consistently high levels of service. You’ll be a key player in delivering just that. Collaboration : Work closely with … colleagues to ensure seamless service delivery. Data Accuracy : Your meticulous data input will keep things running smoothly. Client Interaction : Engage and communicate with our valued clients. Mentoring and Expertise : Be the go-to technical reference point for your team members. Working Hours: 35 hours per week Monday to Friday … assessment to liability investigation and settlement negotiation, you’ve seen it all. Tech Savvy : Microsoft Word, Excel, and email are your trusty companions. Customer Service : You know how to make clients feel heard. Attention to Detail : Nothing escapes your eagle eyes. Negotiation and Communication : You’re a smooth operator. more »