1 to 22 of 22 Permanent Service Delivery Jobs in West Yorkshire

Liverpool, Manchester, Edinburgh) who are willing to travel daily to support our client offices. The primary responsibility of this role is to install, diagnose, service, and maintain high-end products as well as other computer-related products including desktops, laptops, printers, standard software, high-end servers, networking devices, storage … Perform installations, moves, adds, and changes (IMAC) Test and certify PCs, networks, servers, and client-approved applications Ensure customer satisfaction and professionalism throughout the service delivery transaction Your skills : Minimum 2 years of hands-on technical experience Knowledge of Active Directory/Exchange Server and operating systems Knowledge more »

Dynamic IT Operations Team as a 2nd Line Support Analyst! Location: Leeds About the Role The IT Operations team is looking for a dedicated Service Desk 2nd Line Support Analyst. This vibrant and friendly team spans multiple sites across the UK and includes Service Delivery Management, Infrastructure … and 2nd Line remote and desktop support Offer onsite IT support within the Leeds office Lead Incident Management onsite Monitor call queues to ensure service levels are met Collaborate with other analysts for initial triage of HD Service Desk calls Contribute to and facilitate knowledge sharing Help identify … Provide ad-hoc support for key business users Complete tasks following ITIL standards What We’re Looking For Essential Skills: Experience on an IT Service Desk Proven 2nd Line support in a Windows 10/Office 365 environment Enthusiasm for excellent service Excellent customer service skills, with more »

with a range of stakeholders to identify, qualify and analyse requirements, practice and constraints which underpin business analysis and other activities throughout project and service lifecycles. • Influence suppliers, stakeholders and colleagues in respect of securing positive outcomes in relation to core analysis activities. • Communicate through a variety of media … participate in internal and external working groups, committees and other forums as required, demonstrating ability to clearly articulate the position of the project/service/organisation to audiences of mixed technical ability and understanding. • Communicate clearly and effectively with staff at all levels, making ‘on the spot’ decisions … as required and in the context of the wider project/service end to end delivery timelines. Optional • Produce learning material and deliver learning activities to a variety of audiences (users of project deliverables). • Key relationships to include: Responsibility for Analysis and Judgement • Analyse and evaluate business more »

Role Description Our client are looking for a Unified Communications Service Delivery Manager Telecoms Services: Responsibility for corporate and operational telecoms services, including management of third-party contracts and support for LAN/WAN, microwave connectivity, mobile device management, and other telecoms services supporting the operational network. ITIL … Continuity Plans: Ownership and maintenance of business continuity plans for telecoms services. Key Responsibilities Team Management: Lead teams to deliver telecoms roadmaps, ensuring project delivery deadlines and maintaining BAU service levels. People Management: Lead a team of over 20 direct reports. Supplier Performance Management: Oversee performance management of … review of current design to plan for future changes. Stakeholder Collaboration: Work with Executive and Senior leaders, as well as key vendors and partners. Service Operations Management: Manage telecoms service operations, including ongoing contract and service level management for third-party SaaS providers. Budget Management: Oversee a more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw, BD6 2SZ/Hybrid Working (1 office day a week Bradford … a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs). Where you fit in: As our Network Engineer you will Network Support: Provide first and second-line technical support for more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Buttershaw, Bradford. Expect site visits to water treatment works across Yorkshire region, roughly … type: Permanent. 37 hours per week, Monday Friday. We have an exciting opportunity for a Drinking Water Safety Plan Co-Ordinator to join the Service Delivery business unit at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. … unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The service delivery function is a key part of how we plan to meet the changing expectations of customers and regulators. This role provides essential more »

in countries as diverse as the UK, South Africa, and the Middle East. We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2nd line technical … internal development for escalated product issues such as bug resolution and product enhancements Assist and cover 1st line support when required Assist with the service delivery process when required Key Requirements: Previous experience in a Customer Support or Technical Support Analyst role providing application support in a 2nd … hard work, innovation, and collaboration. We offer competitive salaries as well as opportunities for career growth and development. Benefits: Holiday increasing with length of service Cycle to work scheme Regular work socials 30 Finish on a Friday If you feel you could be an asset to our team then more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. We are now looking to recruit an Administrator to work within our busy Engineer Attendance team at … if this just means passing on the correct contact info for who is best to help. Provide information to customers when requested. Ensure the Service/Engineer Attendance phone is answered in good time. Work with the Team Leader to fill in where required in assisting the rest of more »

to accept) will be to build out & optimise ER processes for our customers that facilitates them navigating ER issues via our award-winning self-service platform. If you have excellent analytical skills, are process-driven, but perhaps more importantly, love building out new processes & methods for others to follow … best practice and client, legislative and technology opportunities, and constraints + Representing and effectively articulating the capabilities and potential of the AdviserPlus technologies and service delivery model + Facilitating workshops of working groups to map the transition from the as is state to the to be design + … Best practice process modelling experience (e.g. BPMN) Whats on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more. Sounds like more »

interface with customers during incidents, providing clear and reassuring communication. Technical Queries: Address customer inquiries with confidence and clarity. Prioritize Customer Needs: Conduct regular service delivery meetings to enhance customer satisfaction. Incident Reporting: Ensure timely and accurate reporting of security incidents to senior management and stakeholders. Team Leadership … analytical abilities to troubleshoot and develop efficient solutions. Crisis Management: Maintain composure and lead effectively during high-stress incidents. Operational Excellence: Metrics Matter: Monitor service level agreements (SLAs) and investigate deviations. Documentation and Compliance: Maintain comprehensive records of procedures and training requirements. Cross-Functional Collaboration: Work with internal departments … such as IT, Risk Management, and Compliance to ensure a holistic approach to security. Third Party Collaboration: Ensure external vendors and service providers align with SOC's security objectives and standards. Resource Allocation: Efficiently allocate resources to ensure optimal SOC performance. Qualifications Proven experience in a leadership role within more »

Project Manager on several NEC ECC contracts. Work collaboratively with all stakeholders; clients, contractors, consultants and 3rd party stakeholders on each project to ensure delivery is on time, within budget and to a high quality and in accordance with the NEC ECC contract you will be administering. Provide high … decisions are made on sound technical grounds in line with best practice and required standards & timeframes. Monitor progress of work, identify risks in the delivery of priorities and implement timely resolution of issues, to ensure appropriate reallocation of time, finance and effort and enhancement of the service. Provide good … quality management reporting on service delivery, to support the planning of operational work, inform business decisions and provide a sound basis from which to communication with and influence internal/external partners. Lead or support project teams to achieve well planned and managed integrated solutions that progress effective more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £31,924 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

Job summary This presents an exciting opportunity to become a pivotal member of Leeds Teaching Hospitals Trust as a Private Healthcare Service Delivery Manager. In this role, you will directly report to the Director of Transformation, assuming responsibility for providing a comprehensive and top-quality private care service. … Your primary focus will involve ensuring adherence to relevant Trust policies concerning Private Patients. Your duties will encompass reviewing current service practices, engaging with clinicians involved in private healthcare provision, and facilitating the establishment of Privilege contracts where necessary. Collaborating closely with CSU management teams across various trust sites … you will ensure consistent delivery of private services and act as a crucial liaison between clinicians, patients, and service teams. As the ideal candidate, you will play a vital role in ensuring the successful delivery of private practice in alignment with CMA guidelines and PHIN regulations. Additionally more »

Job summary A new and exciting opportunity has arisen to join the Digital Services Service Desk team as a Digital Service Desk Team Leader at Mid Yorkshire Teaching NHS Trust. Digital Services are responsible for the provision, maintenance and support of Digital information and communications systems for the … Trust including other local NHS organisations and Health service providers that use our network and infrastructure. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers Trust-wide first line support to staff via telephone, remotely and in person, providing users with excellent service and support to deliver their roles safely and effectively. This post is responsible for the day-to-day supervision of the Digital Service Desk and will be an active part of the team providing 1st line technical support to the Trust and its staff. We are looking for more »

within the IT Department. This role requires strong leadership and analytical skills, along with a deep understanding of the company's products, services, and Service Management processes. By leveraging advanced technical expertise and a commitment to customer service, the Cyber Security Lead will secure the company's and … informed about the latest security threats, principles, techniques, and protocols, including new vulnerabilities, and act on them as needed. within an ITIL V3 & ISO27001 service delivery framework. stakeholder relationships effectively. to defined Service Level Agreements and Key Performance Indicators. other duties as assigned. To be considered for … solutions, attention to detail, and analytical skills to recognize data trends. values that promote openness, honesty, trust, mutual respect, and support in line with service excellence ideals. qualifications include Security+, SSCP, CISP, CEH, CCNA, CCNA Security, OSCP, MCSE, or a computing/security-related BSc/MSc degree, among more »

of clients' data, acting as the primary liaison for cyber security within the IT Department. Using advanced technical expertise and a commitment to customer service, the Cyber Security Team Leader will ensure a secure infrastructure for both company and customer data. Key Responsibilities: Oversee daily operations of the Cyber … risk analysis and assessments, the CIA triad, social engineering, cryptography, confidentiality issues, and incident response best practices. Operate within an ITIL V3 and ISO27001 service delivery framework. Manage relationships with stakeholders. Work to meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Strong communication more »

an experienced Multi-skilled Engineer – Electrical Bias to work with a range of Mitie clients to conduct work that provides a multi-skilled maintenance service, which covers electrical and mechanical disciplines and to provide a reactive and pro-active maintenance service as per project requirements to all operational … modifications and installations when required, maintaining, repairing, and calibrating electrical, mechanical and instrumentation plant to optimize both reliability and maintainability. You will provide a service that ensures all key performance indicators are met and liaise with contractors or external suppliers where required. You will also need to complete any … with current company policies and procedures and report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. You will be responsible for ensuring own work and work of those under more »

of providing administrative support. They will have recent experience of using Microsoft Office packages, in particular Word, Outlook and Excel and have excellent customer service and effective communication skills. About us Working for Leeds community Healthcare NHS Trust Who are we? Leeds Community Healthcare provides a range of community … regular meetings, utilising IBabs digital meetings software. Logging maintenance jobs The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus. Key result areas 1. R … esponsibility for communication and relationships Responsible for delivering administrative support which requires face to face, telephony based and electronic contact with service users and other stakeholders, both external and internal to LCH. Act as a single point of contact for specific service/services. Provide signposting advice to more »

Job summary A new and exciting opportunity has arisen to join the MY Digital Service Desk team as a Digital Service Desk Analyst at The Mid Yorkshire Teaching NHS Trust. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers Trust-wide first … line support to staff via telephone, remotely and in person, providing users with excellent service and support to deliver their roles safely and effectively. We are looking for friendly, motivated and enthusiastic individuals who are passionate to deliver high-quality, customer-focused first-line IT support and contribute to … guidance from initial contact through to resolution ensuring that that all IT enquiries are handled efficiently and effectively, in line with Trust standards and service levels. To provide first-line IT support, advice and information to customers over the phone, electronically and remotely. This will include supporting a range more »

our organisation. We are looking for a strong leader who can drive innovation and is a highly motivated passionate individual who thrives on delivering service excellence. We are keen to have someone join our team who enjoys the fast pace of the digital world and understands public sector service … leadership and Digital technologies and can bring fresh and exciting ideas, together with a can-do attitude and a proven track record of leading Service Delivery Operations within the IT support service; we want to hear from you. The Health Informatics Service is a well-established … by our dedicated team of health informatics experts who share the sector's passion and values for providing the best possible care, insight and service for patients and customers. Main duties of the job The post will be responsible for the full management duties and the day-to-day more »

role with a plethora of company benefits? On offer is the opportunity to perform surveys and inspections, assessing the design, manufacture, and of in-service engineering assets against agreed Codes, Standards, specifications and procedures, using experience and knowledge appropriate for routine solutions. You will be familiar with PSSR/… client management as appropriate, by acting as point of contact to effectively manage client relationships and make recommendations based on client feedback to improve Service Delivery and to help build the business. Produce the deliverable (reports/certificates/documents) within the agreed broad parameters in an appropriate more »