25 of 25 Permanent Service Management Jobs in West Yorkshire

IT Service Management Analyst page is loaded IT Service Management Analystlocations: Leeds, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across … a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a IT Service Management Analyst to join our growing team on a 12-month maternity cover contract.This role will act as a key analyst within the IT Service Management team and plays a key role … in ensuring stability, efficiency, and continuous improvement of our IT service delivery. You'll work across teams to manage incidents, changes, and problems, while driving service excellence through data, automation, and process optimization. The role will be engaged in Stakeholder Management in respect of Incident, Problem and Change Management processes. Day to Day You'll Be More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity … for a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends, recurring issues More ❯

seeking a highly skilled & experienced developer with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner. In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will be responsible for designing … align with our customers business strategies (both current and potential customer base). You will collaborate with crossfunctional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions. With a split in focus 1) on working on the delivery of the Mastek ServiceNow team’s backlog, and 2) leading hands-on innovation initiatives to … improve service operations tooling. Your expertise in ServiceNow, observability, alerting, and AWS-related tools will help drive operational excellence and continuous improvement. Key Responsibilities Platform Development & Configuration:  Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows.  Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM More ❯

seeking a highly skilled & experienced developer with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner. In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will be responsible for designing … align with our customers business strategies (both current and potential customer base). You will collaborate with crossfunctional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions. With a split in focus 1) on working on the delivery of the Mastek ServiceNow team’s backlog, and 2) leading hands-on innovation initiatives to … improve service operations tooling. Your expertise in ServiceNow, observability, alerting, and AWS-related tools will help drive operational excellence and continuous improvement. Key Responsibilities Platform Development & Configuration: Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows. Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM More ❯

DWP. Digital with Purpose. We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their … The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. You join us as a IT Service Manager, working on our Health Product Support team. You'll play a key role in managing live services across a wide range of technologies, ensuring performance targets are met … incident resolution, translate technical issues into business impact, and support on-call duties on a rota basis. This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability More ❯

DWP. The following information aims to provide potential candidates with a better understanding of the requirements for this role. Digital with Purpose. We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric … The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. You join us as a IT Service Manager, working on our Health Product Support team. You'll play a key role in managing live services across a wide range of technologies, ensuring performance targets are met … incident resolution, translate technical issues into business impact, and support on-call duties on a rota basis. This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability More ❯

the clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective … and suppliers through regular and ad-hoc meetings. Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and … Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings. Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot … workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. More ❯

fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description Netcompany is looking for a Splunk IT Service Intelligence (ITSI) Developer to join our team. The ideal candidate will have expertise in Splunk ITSI along with strong cloud infrastructure and automation skills using AWS, Terraform, Python, and … Lambda functions. This role involves designing, implementing, and maintaining service monitoring solutions while leveraging cloud-native technologies for scalable observability platforms. Key Responsibilities Design KPIs, service definitions, dashboards, and glass tables Configure correlation searches, events, and predictive analytics Build dependency mapping and topology visualization Deploy and manage AWS infrastructure with Terraform & IaC Automate Splunk deployments and config management … of Splunk architecture, search processing language (SPL), and administration 2+ years of AWS cloud experience with services like EC2, S3, Lambda, CloudWatch Proficiency in Terraform for infrastructure automation and management Python programming skills with experience in various libraries Experience with AWS Lambda functions and serverless architectures Knowledge of REST APIs, JSON/XML, and web services integration Familiarity With More ❯

term 12-month contract role ending October 2026. We are looking for a knowledgeable M365 specialist to help support the Bank's new approach to the document and records management system. The Bank is migrating our document management solution from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft … Purview extended with a custom Azure Cloud solution to meet the Bank's records management requirements. We are currently in a pilot phase, and the successful candidates will support the organisation during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends. … performance and usability of SharePoint environments. Ensuring visibility of solutions using reporting and monitoring tools. Business-As-Usual (BAU) operational support for SharePoint, Teams, and other M365 products, including service requests and incident resolution. Role Requirements Minimum Criteria We are interested in candidates with demonstrable experience of the following: The M365 suite of applications including configuring, managing, and troubleshooting More ❯

services at scale Strong understanding of Microsoft 365 technologies including Teams, SharePoint Online, Entra ID, and Microsoft 365 Office suite of applications Excellent written and verbal communication and stakeholder management skills Essential Criteria We are interested in hearing from candidates who have the following capabilities: Strong problem-solving skills and a proactive mindset Ability to translate technical concepts for … plans, and developing services beyond just fixing issues Desirable Criteria It would also be beneficial, but not necessary, to have some of the following: Knowledge of ITIL practices and service management Experience in regulated or public sector environments Exposure to data governance, compliance, or security frameworks Experience with Power Platform (Power Apps, Power Automate, Power BI) Experience with … Microsoft Copilot and Copilot Agents administration Understanding of Group Policy management and user administration in a hybrid Active Directory environment Experience with Agile methodologies (e.g. Scrum, Kanban) Knowledge of Purview and Compliance around document management, information protection and other communication compliance tools Familiarity with Microsoft 365 Copilot, Copilot Agents, and Copilot Studio Don't hesitate to apply if More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance to customers. KEY … support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed in a timely and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM … technical problems. Attention to detail to prevent ticket breaches against SLAs, and persistence to ensure adherence to processes. A willingness to learn and engage with unfamiliar technologies. Excellent time management and organisational skills, with the ability to work well under pressure. Strong technical expertise in server, network, and disk storage systems. Experience with enterprise backup and recovery systems (e.g. More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance to customers. KEY … support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed in a timely and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM … technical problems. Attention to detail to prevent ticket breaches against SLAs, and persistence to ensure adherence to processes. A willingness to learn and engage with unfamiliar technologies. Excellent time management and organisational skills, with the ability to work well under pressure. Strong technical expertise in server, network, and disk storage systems. Experience with enterprise backup and recovery systems (e.g. More ❯

/10/2025 Planned Interview Date 21/10/2025 Are you an experienced leader with a passion for digital innovation in healthcare? Our busy Medicines Management Pharmacy Services department is seeking a highly motivated Digital Support Manager to join our team highly effective team. Our Medicines Management Pharmacy Services department is at the heart of … pharmacy staff members in an organisation of over 20,000. These including clinical applications such as Electronic Prescribing Medicines Administration systems, stock control, fridge monitoring and supply chain management, we are committed to leveraging technology to deliver safe, efficient, and patient-focused services. Main duties of the job As Digital Support Manager, you will oversee both the technical and … maintaining, optimising, whilst working in partnership with Leeds Teaching Hospitals NHS Trust, Digital IT Team (DiT). You will ensure seamless day-to-day operations, lead troubleshooting and incident management, lead digital projects and drive continuous improvements in system performance and user experience. Your leadership will be crucial in: Managing a diverse team of digital specialists and analysts Co More ❯

As an IT Asset & Configuration Analyst , you will be responsible for maintaining the accuracy and integrity of Evris IT Asset Database and Configuration Management Database (CMDB). Youll manage IT assets throughout their lifecycle, ensuring governance, compliance, and cost efficiency while supporting the IT Asset Management Lead in delivering the IT Asset Management Strategy. This is a … Supporting ITAM project deliverablescoordinating activities, chairing meetings, and ensuring accurate data collection. Still interested? Great News! We are looking for: ITIL V4 (required). Relevant Software/Hardware Asset Management certification (desirable). Minimum 1 years experience in an IT Asset Analyst or similar role. Experience with ITAM-supporting technologies such as CMDBs, auto-discovery tools, MDM, and SAM. … Knowledge of Service Management processes and ITIL principles. At least 1 year of experience with ITSM tools, preferably ServiceNow. Ability to analyse and present accurate data to management for key business decisions. At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where More ❯

on experience with Azure Data Factory, including pipeline orchestration, linked services, and parameterisation. Hands-on experience with Microsoft Fabric and Azure Data Factory, including pipeline orchestration, linked services, environment management and parameterisation. Experience with SSIS for ETL processes and legacy data integration tasks. Experience in a range of architecture approaches and building scalable, resilient systems. Expertise in designing and … engaging both technical and non-technical stakeholders. Experience in managing multiple client environments, ensuring stability, scalability, and performance optimisation. Desirable Skills Understanding of data governance, data quality, and metadata management practices. Experience with Infrastructure as Code (e.g. Bicep, Terraform, or ARM templates). Familiarity with Power BI, Synapse Analytics, or other components of the Microsoft data ecosystem. Experience with … scripting or programming languages such as Python for automation or data transformation. Exposure to IT Service Management (ITSM) tools like HaloPSA, ServiceNow, or similar. Experience working in a consultancy environment or supporting multiple concurrent client engagements. Knowledge of monitoring and alerting tools like Azure Monitor and Log Analytics. What makes us great As well as a competitive salary More ❯

organisation based in Leeds. Our client is one of the UK’s largest professional services organisations, with a nationwide presence. The role will focus on working closely with engineers, service management, and information security teams to ensure seamless integration and delivery of high-quality software. The ideal candidate will have extensive ServiceNow experience within a major organisation. Key … policies using JavaScript and Flow Designer. Building and managing REST and SOAP integrations with platforms like Azure, Dynamics 365, MS Teams, and Entra. Designing and maintaining CMDB structures and service catalogues to support enterprise-wide service delivery. Establishing CI/CD pipelines using Azure DevOps for automated testing and deployment. Collaborating with architects and security teams to ensure More ❯

This includes OWASP Top 10 and vulnerability management. Have strong knowledge in cybersecurity frameworks and standards like ISO 27001, NIST, COBIT, and Cyber Essentials+ or equivalent. Experience with risk management methodologies, techniques, and being able to clearly understand and articulate risk. Demonstrable ability to identify risks associated with business processes, operations, and the roll out of technology projects. An … understanding of project management to manage security aspects within a project timeline and budget. Knowledge and understanding of cybersecurity technologies - mobile threat defense, endpoint protection, data loss prevention, insider threat protection, device hardening, classification, key & certificate management or equivalent. Proven experience within Cybersecurity or similar, or equivalent field. Excellent communication and stakeholder management abilities. Demonstrable ability to … Security Manager (CISM) or Certified in Risk and Information Systems Control (CRISC) or similar, or equivalent. Experience in assessing Technology Assets for adherence to security requirements. An understanding of service management and delivery. Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help More ❯

Responsibilities Assist in the design, development, and deployment of ServiceNow applications and modules across various business units Customise and configure core modules such as Incident, Problem, Change, Knowledge, and Service Catalog Contribute to the implementation of new applications and enhancements to existing functionalities Collaborate with cross-functional teams to gather business requirements and translate them into technical specifications Build … on the ServiceNow platform Proficiency in JavaScript and the Glide API, with hands-on experience using ServiceNow Studio and development tools Familiarity with ServiceNow modules such as ITSM, CMDB, Service Catalog, and Workflow Experience integrating ServiceNow with third-party systems using REST and/or SOAP APIs Working knowledge of IntegrationHub, Flow Designer, and MID Server configuration Understanding of … ITIL principles and IT service management best practices Strong analytical, problem-solving, and communication skills Ability to work collaboratively in a team environment and engage with both technical and non-technical stakeholders About Us Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad More ❯

security solutions to organizations of all sizes. The team supports a broad range of cutting-edge security technologies, helping customers secure their networks, applications, and infrastructure through proactive monitoring, management, and incident response. As demand for managed firewall and security services grows, my client is looking for a Network Engineer with strong networking fundamentals and a willingness to learn … updates, NAT and routing modifications across Fortinet, Check Point and Palo Alto devices. Investigate and troubleshoot connectivity, performance, and security issues across client networks. Respond to alerts, incidents, and service requests, escalating where necessary in line with SLAs. Conduct routine maintenance and health checks on firewall appliances and associated infrastructure. Document changes, issues, and resolutions in the ticketing system … SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast-growing More ❯

security solutions to organizations of all sizes. The team supports a broad range of cutting-edge security technologies, helping customers secure their networks, applications, and infrastructure through proactive monitoring, management, and incident response. As demand for managed firewall and security services grows, my client is looking for a Network Engineer with strong networking fundamentals and a willingness to learn … updates, NAT and routing modifications across Fortinet, Check Point and Palo Alto devices. Investigate and troubleshoot connectivity, performance, and security issues across client networks. Respond to alerts, incidents, and service requests, escalating where necessary in line with SLAs. Conduct routine maintenance and health checks on firewall appliances and associated infrastructure. Document changes, issues, and resolutions in the ticketing system … SIEM platforms (Microsoft Sentinel, LogPoint) or SOC environments (training provided). Relevant certifications (e.g., Fortinet NSE4, Check Point CCSA, CompTIA Network+/Security+). Knowledge of ITIL processes and service management best practices. Familiarity with cloud networking and security (AWS, Azure). Awareness of scripting or automation (Python, PowerShell). Why Join? Be part of a fast-growing More ❯

organisation based in Leeds. Our client is one of the UK’s largest professional services organisations, with a nationwide presence. The role will focus on working closely with engineers, service management, and information security teams to ensure seamless integration and delivery of high-quality software. The ideal candidate will have extensive DevOps experience within a major organisation. Key … and Azure Automation runbooks. Planning and coordinating the migration from Octopus Deploy to Azure DevOps. Managing infrastructure as code using ARM templates and Terraform. Overseeing release planning and environment management across development, testing, and production. Implementing monitoring and logging using Azure Monitor, Application Insights, and Log Analytics. Creating dashboards and reports with Power BI to visualise system performance. Ensuring More ❯

Hands-on experience with marketing automation platforms (Hubspot, Pardot, Intercom). A data-driven mindset with the ability to analyse, test, and optimise. SaaS or technology sector background (field service management a plus). Why Join Them? Join at an exciting global expansion phase with significant marketing investment. Direct impact on revenue and growth in a high-visibility More ❯

vendors, and business units. Coordinate project tasks, track milestones, and maintain project documentation. Ensure successful transfer of IT systems into business-as-usual support, including training and documentation for service desk teams. Identify and implement process improvements in collaboration with IT colleagues. Provide regular progress updates and risk assessments to stakeholders. Skills & Experience Experience in IT operations or delivering … IT projects, ideally in a multi-site or group environment. Good understanding of IT infrastructure, networking, and service management. Strong communication and collaboration skills across all levels of the business. Detail-oriented with strong organisational abilities. Proficiency in Microsoft tools and familiarity with common IT management solutions. Benefits Competitive salary based on experience Hybrid working (post-probation/… training) Free parking Company pension Generous holiday allowance, plus your birthday off Death in service benefit Access to Gym Flex and more More ❯