Service Desk Manager/Service Desk Team Lead – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up … Successful Service Desk Manager/Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI's as well as resource management, handling escalations. As Service Desk Manager/Service Desk Team Lead you should have excellent communication skills to handle … stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage! We are only interested in Service Desk Manager/Service Desk Team Lead More ❯
Service Desk Manager/Service Desk Team Lead – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up … Successful Service Desk Manager/Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations. As Service Desk Manager/Service Desk Team Lead you should have excellent communication skills to handle … stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage! We are only interested in Service Desk Manager/Service Desk Team Lead More ❯
Select how often (in days) to receive an alert: IT ServiceManager, EMEIA Department: IT Location: GB INTRODUCTION JOB PURPOSE The Regional IT ServiceManager (EM EIA) is responsible for supporting the delivery, performance, and continuous improvement of IT services across the region. They ensure adherence to global service management processes, lead regional … service reporting, and drive actionable insights to improve service stability and user experience. Acting as the primary contact for service management in the region, they work closely with central teams, vendors, and stakeholders to manage service risks, support issue resolution, drive continuous service improvement plans, and embed service excellence into regional IT operations. RESPONSIBILITIES … Partners with the Regional Leadership Team to develop and drive the regional IT strategy, ensuring service is embedded in all regional IT activities. Holds responsibility and accountability for IT services delivered to local business stakeholders and acts as the conduit between central IT and the region, including managing escalations. Collaborates closely with the Regional Service & Delivery Team to More ❯
ServiceManager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused ServiceManager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices … driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success … and service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯
Job Title Service Delivery Manager - Service Configuration Management Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category Infrastructure Closing Date 27 August 2025 On-site presence: This role requires on-site presence for at least three days per week. We're really looking forward to … having you around! As a key member of Asda's Service Operations & Infrastructure Technology Directorate, the Service Delivery Manager for Service Configuration Management is responsible for leading and driving the successful establishment, operation, and continuous improvement of the Service Configuration Management practice. Reporting directly to the Head of Function, this role focuses on driving … business outcomes, delivering value, and ensuring operational excellence through collaboration with internal teams, strategic partners, and outsourced service providers. The Service Delivery Manager will work closely with stakeholders across the organisation, including the ServiceNow platform team, Technology Operations function leads, and ITSM practice owners, to define and implement strategies and best practices for Configuration Management. This More ❯
Select how often (in days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is … decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the SIAM reporting framework, ensuring reports deliver actionable insights into service performance, compliance, and improvement opportunities. … Collaborate with stakeholders to define and refine reporting requirements, aligning outputs with strategic objectives, service management priorities, and evolving business needs. Deliver regular, high-quality SIAM reporting across suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and More ❯
that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in Dublin. Responsibilities include: Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works). Reviewing and approving risk assessments/… Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing on call … dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness: able to interpret More ❯
Team management. Contact number 25 days holiday rising to 28, pen, bonus 15% Additional Benefits Broadband subsidy, laptop and mobile Region West Yorkshire Description Job Purpose: The Technical ServicesManager will be responsible for the day-to-day delivery of IT Operational Support and IT/Tech Change Projects. You will ideally be used to being part of … management. You'll enjoy managing projects, problems, issues, risks and technology and no one day will be the same in this fast paced environment. Monitoring, managing and reporting on service delivery, the post-holder will assist in developing IT systems and network services, whilst nurturing positive relationships with the customer-base within the org. Reporting into the Head of … with the production of departmental reports on a weekly, monthly and ad hoc basis. Any other tasks as requested by Head of Information Systems. Job Purpose: The Technical ServicesManager will be responsible for the day-to-day delivery of IT Operational Support and IT/Tech Change Projects. You will ideally be used to being part of More ❯
Reporting into the Director of Housing Operations and overseeing a team of 2 surveyors and administrator Responsive repairs and planned investment To ensure the delivery of a housing management service that meets customer expectations, regulatory standards, legislation and the organisation's financial and service delivery targets Management of stock condition surveys Decarbonisation and net zero projects to deliver More ❯
work for a global advisory business with offices throughout the UK? This international business has a major UK presence advising mid-market businesses undergoing change and growth. Amongst their service lines is Transaction Services/Financial Due Diligence where they have an experienced and expanding team in Leeds. Supporting the service line leaders, the role encompasses the provision More ❯
