2 of 2 Permanent Acceptance Criteria Jobs in Weybridge

Experience running requirements gathering and discovery workshops with business stakeholders Ability to translate business requirements into structured functional designs and testable outcomes Experience creating acceptance criteria, process maps, and managing UAT activities Strong contact centre knowledge, including IVR design, routing strategies, queue management, and workforce management concepts Understanding … document customer journeys, call flows, routing strategies, and functional requirements Develop Genesys Architect solutions, including IVR menus, queue structures, and routing logic Define acceptance criteria and coordinate end-to-end UAT activities Conduct change impact assessments and support governance processes Evaluate integrations across CRM, AI, and contact centre ...

through initiation, discovery, requirements and design, planning, build or configuration, testing, deployment, hypercare and formal closure. Define and maintain clear scope, objectives, deliverables, milestones, acceptance criteria, dependencies and success measures. Create, baseline and maintain proportionate project plans, ensuring owners, due dates and critical dependencies are visible and actively … resource and capacity planning, prioritisation, and scheduling activities Testing and implementation Work with business and technical stakeholders to coordinate test planning, entry and exit criteria, test data, defect management, user acceptance and evidence of approval. Ensure implementation, cutover, rollback, communications, training, operational readiness and hypercare arrangements are understood ...