2 of 2 Permanent Management Information System Jobs in Weybridge

requests for service support to help resolve IT related faults and issues through effective job ticket administration. Responding to all requests by recording comprehensive details in the call log system and internal distribution of tickets to IT helpdesk service teams. This is a critical customer communication role that through a team effort will deliver high standards and exemplary quality … clear and professional manner. Monitor, manage and respond to the inbox e-mails ensuring a timely, friendly and clear written response. Create support tickets in the management system accurately recording information generated from telephone calls and emails. Monitor the unassigned call queue and ensure a timely and friendly response, also ensure these tickets are allocated … completion. Ensure open incident and request tickets are adequately and promptly updated. Help identify shortfalls that may impact on service delivery standards and work with support teams and management leaders to ensure customers receive a prompt response. Manage escalation procedures in response to customer expectations. Give support to managers to ensure engineer teams operate efficiently and maintain a More ❯

Serve as the primary technical contact for key accounts in the public sector and healthcare industries, helping them enhance their technological capabilities. Drive revenue growth through effective account management, identifying opportunities for cross-selling and upselling within your portfolio. Engage in high-level solution workshops, quarterly business reviews, and security architecture assessments to ensure client needs are met … with a knack for consultative selling. Strong technical acumen coupled with significant commercial insight, allowing for effective bridging of business goals with technical solutions. Qualifications: Bachelors degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field. Advanced degrees (MSc, MBA) with a focus on technology management or enterprise solutions are More ❯