Genesys Cloud Solutions Consultant
- Location
- Weybridge, England, United Kingdom
capabilities. The successful candidate will support the design of IVR journeys, routing strategies, queue management frameworks, reporting requirements, and customer experience improvements while leading UAT activities and ensuring successful delivery of business outcomes. Must-Have Requirements Include: Hands-on experience with Genesys Cloud CX Strong knowledge of Genesys Architect … with business stakeholders Ability to translate business requirements into structured functional designs and testable outcomes Experience creating acceptance criteria, process maps, and managing UAT activities Strong contact centre knowledge, including IVR design, routing strategies, queue management, and workforce management concepts Understanding of key contact centre performance metrics such ...