Customer Support Engineer
Weymouth, England, United Kingdom
The Airedale Group
Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we … to join our team The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry … tracking of customer issues. Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty. Experience Required: Experience in a customer support or technical support role. Strong Excel user. Good analytical skills. Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous. Flexibility to work weekends More ❯
Posted: