1 of 1 Permanent Information Security Jobs in Wigan

values. The role combines day-to-day operational leadership with people management, technical escalation, service improvement, and responsibility for maintaining high standards of governance, security, and documentation. Key Objectives, Principal Responsibilities & Accountabilities: Team Leadership and Development Lead, support, and develop the IT Support Engineers, setting clear objectives and managing … resolution times, ticket quality, and customer satisfaction. Ensure scheduled servicing, maintenance, and proactive support activities are completed as required. Produce and review service performance information, taking action where standards are not being met. Service Improvement and Documentation Identify recurring incidents and service trends, implementing permanent solutions and improvements where ...