IT Request Engineer
- Location
- Wigan, England, United Kingdom
technical support to ensure the smooth operation of customers' computer systems. This includes responding to email and phone support requests, performing both reactive and proactive maintenance, and contributing to IT projects. The role primarily involves remote support, with some onsite assistance as needed, to maintain business continuity. They … resources effectively, promoting a collaborative, accountable, and customer-focused team culture. Request Fulfilment and Incident Management Oversee the delivery of service requests, incident resolution, maintenance, and project activities. Monitor ticket queues and act as the escalation point for complex, high-impact, or overdue issues. Ensure customers receive effective remote ...