1st Line Support
- Hiring Organisation
- Big Red Recruitment Midlands Limited
- Location
- Wolverhampton, Willenhall, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £25000 - £29000/annum
Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland … have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full ...