1st Line Support Analyst
- Hiring Organisation
- The Citation Group
- Location
- Wilmslow, England, United Kingdom
Role: 1st Line Support Analyst Location: Wilmslow We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business … service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloguing them by symptom and resolution Provide 1st line technical support Acting as customer liaison and delivering an excellent customer experience Take ownership of user requests ...