1 of 1 Permanent Content Management Jobs in Wilmslow

resolution rates, AI involvement, user satisfaction). Use Intercom and analytics tools to identify gaps, trends, and opportunities for improvement. Test and iterate on content to enhance effectiveness and reduce manual support load. Keep conversation flows aligned with current products, policies, and business goals. Contribute to develop, document … align messaging and updates Maintain a knowledge base to support chatbot responses and self-service resources. Collaborate with subject matter experts to ensure content accuracy and tone. Your background You will have experience managing Chatbots, content management systems and conversational design You will have strong ...