Wilmslow, England, United Kingdom Hybrid/Remote Options
The Citation Group
of product design experience, with at least 1–2 years in a senior role. Proven ability to lead and deliver complex initiatives end-to-end. Excellent UX and UI skills with a clear, user-centred rationale. A mobile-first approach to design, with sensitivity to real-world usage patterns across … devices and contexts. A track record of mentoring designers and influencing team culture. Systems thinking: able to zoom out to shape design standards and zoom in on execution. Strong communicationskills, especially when working with non-design stakeholders. Proficiency with Figma, Jira, and working within design systems. More ❯
design reviews. Promote best practices around platform governance, release management, and scalable design. Stay current on Salesforce releases and AI trends to recommend enhancements and guide strategic improvements. Experience & Skills Required: 5+ years of Salesforce experience in functional consulting, internal business systems, or platform delivery roles Solid understanding of Sales Cloud and/or Service Cloud, CPQ and/… migrations, data deduplication) Experience working with cross-functional Agile teams and stakeholders at all levels Solid understanding of Salesforce architecture, data model design, and platform limitations Excellent problem-solving, communication, and documentation skills Salesforce Advanced Administrator Certification Nice To Have: Experience with AI-enabled features (e.g., Einstein GPT, Next Best Action, Prediction Builder) Salesforce Platform App Builder or Consultant More ❯
Responsibilities: Manage and retain a portfolio of approximately 500 client accounts, ensuring high levels of satisfaction and engagement. Build and maintain strong, ongoing relationships with existing clients through proactive communication and account reviews. Upsell and cross-sell a range of IT, telecom, and managed service solutions based on client needs. Identify opportunities for increasing account value and improving service delivery. … collaboration with internal technical teams. Monitor client satisfaction and usage, ensuring clients are gaining maximum value from the services provided. Achieve and exceed quarterly sales and retention targets. Key Skills & Attributes: Proven experience in sales account management, client retention … or internal sales, ideally within the IT or telecoms sector. Strong ability to identify opportunities for upselling and cross-selling, with a track record of hitting sales KPIs. Excellent communication and relationship-building skills. Organised and capable of managing a large volume of client accounts efficiently. Commercially minded with a focus on delivering value to both the client and the More ❯