1 to 25 of 28 Permanent Incident Management Jobs in Wiltshire

Data Management Specialist (Azure) - Newcastle/Hybrid You will provide expert-level troubleshooting, root cause analysis, and performance optimisation for data platforms,, such as Azure SQL databases, Fabric Warehouse and Onelake, Databricks, and Azure Data Factory. Purview or another MDM tool is highly desirable. Skills/experience Bachelor’s … degree in Information Technology, Computer Science, Data Management, or a related field. 4+ years of experience in data management, data operations, or IT support roles, with at least 2 years in Level 3/4 support or equivalent. Hands-on experience with database technologies ( Azure landscape , Oracle, PostgreSQL … etc.). Desirable: Industry certifications in professional data management, cloud platforms (AWS, Azure, GCP), metadata management, or database administration (e.g., Microsoft Certified: Azure Data Engineer Associate, DAMA CDMP) are desirable. Proven experience with ETL tools, data integration, and API-based data exchange. Strong background in data governance, data More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

services and healthcare industries. The GIDS product suite powers mission-critical investor and distributor services across asset managers, insurance companies, retirement providers, and wealth management platforms. Job Overview As the Head of Production Engineering and Site Reliability Engineering (SRE) for the GIDS organisation, you will lead a team responsible … powering some of the most critical client-facing applications in financial services. You will be the strategic and operational leader for platform reliability, observability, incident response, CI/CD modernisation, and developer productivity. You will drive automation, lead with metrics, and build systems and teams that proactively address issues … development, SRE culture, and operational excellence. Collaborate cross-functionally with Engineering, Product, Compliance, and Infrastructure teams to improve system reliability and efficiency. Production Operations & Incident Management Own reliability, uptime, and performance KPIs for GIDS applications and services. Implement a comprehensive incident management lifecycle (on-call, escalation More ❯

In this role, you will be supporting the creation and enforcement of Jefferies’ Business Continuity Program, including policy reviews/updates, business impact analysis, incident monitoring and response and more. This role will also help lead the BC Regulatory program to horizon scan for regulatory updates/changes that … for program updates accordingly. The ideal candidate will have excellent verbal and written communication skills, ability to read and apply Regulatory requirements, strong stakeholder management experience and the ability to manage several projects at one time. Previous experience in the business continuity field is essential. Key Responsibilities: Conduct business … recovery strategies and assist with implementation of recovery solutions. Plan and coordinate regular testing exercises and simulations to test the effectiveness of BC/incident management plans and to fulfill various regulatory requirements. Participate in any internal and industry wide tabletop exercises Support and lead Business Continuity awareness More ❯

role in delivering advanced security operations services to clients across different industries when needed. As the Senior SOC Analyst, you will be central to incident response and threat hunting, while also guiding a small group of apprentices and junior analysts, all without the strain of late nights or on … role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. Key Responsibilities Mentorship & Team … Leadership: Guide and support juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g. More ❯

between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management … OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong … background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology Apply Now More ❯

restorations based on business requirement. Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. Working with Q Replication. Incident management and change management using HPSM More ❯

The Client Relationship Manager will be required to manage workloads and prioritize work across the team as well as develop strategy for improving account management and strategic roadmap for clients. Responsibilities: The Client Relationship Manager is responsible for maintaining clients success and responsible for tasks including: Responsible for problem … and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded). Ensure service transition for clients as services are added or removed. Build lasting relationships with clients. Attend client service review meetings. Manage departmental budget. Ensure that systems, processes and methodologies are … escalation requests. Qualifications: Experience within a technical account manager position Good understanding of Technology required (cloud, storage, infrastructure, and desktop). Must have project management experience including cost management and basic accounting calculations. Able to review and track new opportunities for the organization. Excellent active listening skills and More ❯

experience with a broad range of cybersecurity tools. Key Responsibilities: Working closely with the SOC to implement SIEM technology Automating security workflows to streamline incident response Utilising cloud environments across both Azure and AWS. Assisting with Incident Management Contributing to platform automation and DevOps practices. Utilising XQL More ❯

in Production/Application Support Full Stack Support experience - C#.net, SQL Development, Angular Proficiency for application troubleshooting and support. Strong SQL skills for database management and query optimization. Experience with AWS services for cloud management and deployment. Daily Responsibilities Morning Check-In: Review system health dashboards and logs … to ensure all services are running smoothly. Address any overnight alerts or incidents reported by monitoring tools. Incident Management: Respond to and troubleshoot issues reported by users or automated monitoring systems. Perform root cause analysis and implement fixes to resolve incidents promptly. Document incidents and resolutions for future … closely with development teams to understand new features and changes. Coordinate with other IT teams to ensure seamless integration and operation of systems. Database Management: Perform regular database maintenance tasks such as backups, indexing, and performance tuning. Write and optimize SQL queries to support application functionality and reporting needs. More ❯

displaying information Knowledge and/or experience of working in a clinical environment Can demonstrate self-motivation and an ability to take own initiative Management and organisation of senior team members KNOWLEDGE AND SKILLS Customer service skills with ability to handle difficult conversations with patients Understands what represents quality … in any area Evidence of intermediate/advanced IT skills EXPERIENCE Experience of improving clinical quality Experience of managing clinical complaints Experience of clinical incident management Understanding of any element of clinical governance frameworks KNOWLEDGE AND SKILLS Additional language proficiency Understanding of risks for digital healthcare Understanding of … Be the first point of contact for the Company’s clinical governance activities, supported by your line manager. Support the clinical governance, complaints and incident processes so that they run smoothly, including reviewing and prioritising key activities on a day to day basis. Work to resolve any problems which More ❯

five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update … accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers More ❯

eliminate manual effort using scripting and infrastructure-as-code. Collaborate with development teams to ensure best practices for deployment, monitoring, and performance tuning. Drive incident management processes, root cause analysis, and continuous improvement of system reliability. Maintain and improve observability using monitoring and logging tools. Optimize cloud infrastructure … ECS , Atlas , and internal tooling integrations. Diagramming and documentation skills using Lucidchart and PlantUML . Secondary Skills: Familiarity with ServiceNow (SNOW) and JIRA for incident and task tracking. Competency in Shell scripting , Linux system administration , Bitbucket , and Akamai . Experience working within DevOps pipelines and CI/CD frameworks. More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

Apply threat modelling principles to complex system and solution designs to identify security risks and appropriate mitigations Support, monitor and recommend improvements to cyber incident management processes Provide input and support to operational projects related to cyber security What to bring Experience of working in an organisation distributed … preferred) Excellent analytical, problem solving and execution skills (essential) Strong cyber security-specific experience, support by relevant industry certifications (e.g. CySA+, Security+) and risk management knowledge (essential) Knowledge and experience working across a diverse range of cyber security tools, including SIEM technologies, EDR, NIDS etc. (essential) Self-motivated with More ❯

on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out … projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills … desirable); strong attention to detail and a proactive approach; solid understanding of infrastructure technologies and networking concepts; proficiency in Microsoft Office and IT service management tools; a dependable team player with the ability to work independently and under pressure; flexible with regard to shift work; excellent verbal and written More ❯

final point of escalation for the team Work closely with Vendors and ensure the business is getting value and quality Manage and Oversee Inventory Management and assets Ensure relevant documentation is in place Key Skills and Experience: 2+ years’ experience leading Desktop Support teams Proven track record of improving … technologies support capabilities Experience supporting Mac is a bonus to have Experience with Microsoft Azure Experience with Active Directory and Exchange Strong skills with Incident Management In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising More ❯

language Excellent organizational skills and ability to troubleshoot remotely At least 3 years of experience in an IT support organization. Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OS X based operating systems, as well as computer More ❯

detecting, analysing and responding to security incidents through to resolution. Providing support on baseline security analysis in OT projects. Manage operational components and coordinate incident management, including detection, response, reporting and liaising internally and externally. Review audit trails, system logs and other monitoring data sources periodically and ensure More ❯

environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. You'll … Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer, or … monitoring tools such as Prometheus, Grafana, ELK stack, or AWS CloudWatch Excellent analytical and troubleshooting abilities, especially within complex distributed systems Proven experience handling incident management and conducting blameless postmortems, including leading cross-functional teams through resolution and communication during critical outages Benefits Life Insurance - 4 x Annual More ❯

closely with peers across Software, Architecture, PMO, and Broadcast. You’ll lead a distributed team across end-user computing, infrastructure, cloud operations, application support, incident management, and outsourced service desk functions. This is a high-impact leadership role focused on maintaining platform stability, driving continuous improvement, and collaborating More ❯

This is not your average support role – you’ll be: Client-facing – engaging with high-profile stakeholders, requiring strong communication Handling monitoring, escalations, and incident response Working closely with Cloudflare’s security & performance services Supporting feeds & tools introduced to prevent breaches during races Acting as a key part of … the incident management chain Must-Have Skills Cloudflare experience (WAF, CDN, DDoS protection, DNS, etc.) Strong communication – this is a client-heavy, speaking role Understanding of security operations, monitoring, and escalation Experience in incident or breach response Comfortable in a high-pressure, fast-moving environment like F1 More ❯

reliability . Provide day-to-day support for mission-critical trading applications and infrastructure. Develop a deep understanding of trading workflows and demonstrate excellent incident management skills . Communicate effectively with both technical and non-technical colleagues. Required Technical Skills: Unix/Linux expertise Strong programming skills in … the market. Engage in high-impact projects within a dynamic and technology-driven environment. Collaborate with top-tier professionals in front-office trading, risk management, and quantitative analytics . Gain exposure to cutting-edge cloud-based technologies (AWS), containerization (Docker), and messaging systems (SNS, SQS, RabbitMQ) . Immediate opportunities More ❯

hardware issues, knowledge of TCP/IP networking including routing, firewalling and IPAM. The role will also expose the candidate to the deployment and management of Meraki SDWAN technologies but prior experience of this is not a requirement. IT Network Support Engineer - Key Responsibilities: Network Support and Maintenance: Provide … day-to-day support for enterprise network environments. Configure, troubleshoot, and maintain firewall, VPN, switching, Wi-Fi, LAN and WAN infrastructure. Incident Management: Liaise with ISP service desk and internal service desk to diagnose, escalate and resolve networking issues with SLAs. Deployment: Assist with projects team for hardware More ❯

design/project issues with IT and business domain experts Experience of working with and managing outsourced suppliers/strategic partners Familiarity with technical incident management processes and resolution Benefits.. 43.5 days annual leave Private healthcare Discretionary bonus Market leading pension More ❯