2 of 2 Permanent Performance Metrics Jobs in Wiltshire

fantastic opportunity to take ownership of a well-established outsourced services function of around 50 employees across processing and contact centre teams, driving performance, efficiency and continued growth. The Role You will take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. … outsourced services proposition (including SLAs, pricing and benefits) Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth ...

code and design reviews to ensure quality, security, and maintainability. Identify capability gaps and drive upskilling across the AI team. Foster a collaborative, high-performance engineering culture. Own technical delivery of AI solutions, ensuring alignment with scope, timelines, and quality expectations. Oversee deployment of AI systems into secure … controlled environments. Ensure compatibility of AI solutions with DevSecOps pipelines and enterprise technology stacks. Define and monitor performance metrics for deployed models, ensuring operational effectiveness and reliability. Lead remediation and optimisation efforts when performance, compliance, or operational risks arise. Embed ethical AI principles, including fairness, explainability, auditability ...