2 of 2 Permanent SLA Jobs in Wiltshire

saving scheme and much more! What you’ll do on a typical day: Monitor support ticket queues ensuring incidents are actioned in line with SLA’s Support Head Office staff in Chippenham, Smart Meeting rooms and Hot Desks Maintain support tickets correctly and keep the client updated with progress every ...

project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre ...