12 of 12 Permanent Service Delivery Jobs in Wiltshire

IT Service Delivery Analyst 📍 Swindon 📅 Initial 12-month contract (potential to extend or convert to permanent) About the Role Looking for a skilled and proactive IT Service Delivery Analyst to provide frontline IT support within a busy technical environment. This position plays a key role in ensuring the smooth operation of IT systems, supporting end users … and contributing to wider IT service delivery. You’ll be the first point of contact for technical issues, working hands-on with hardware, software, and first-line network support. The role offers the chance to work in a complex, highly regulated environment with exposure to modern IT practices and the opportunity to develop your expertise further. Key Responsibilities Provide … technical support across hardware, software, networks, and local site systems (including telecoms, servers, and applications). Install, configure, and maintain IT equipment, applications, and core infrastructure. Manage incidents and service requests in line with SLAs, escalating complex issues where necessary. Coordinate IT procurement and vendor relationships, maintaining accurate documentation and knowledge sharing. Support testing, deployment, and project-based initiatives More ❯

IT Service Delivery Analyst We’re supporting a global life science company in hiring an IT Service Delivery Analyst to join their on-site IT team. This role ensures reliable day-to-day IT operations, providing hands-on support to end users and maintaining key systems across the site. Key Responsibilities Serve as the primary contact … for IT incidents and service requests, ensuring timely resolution. Provide end-user support for hardware, software, and 1st level network or telecom issues. Install, configure, and maintain IT equipment to support daily business operations. Manage local IT inventory and coordinate with external vendors for on-site services. Follow ITIL and ServiceNow processes to maintain accurate records and escalate issues … as needed. Requirements Diploma or degree in Information Technology, Computer Science, or a related field. 3–5 years’ experience in IT service delivery, helpdesk, or technical support. Strong understanding of hardware, software, networking, and IT security principles. Familiarity with ServiceNow, ITIL, and common ticket management systems. Excellent communication, problem-solving, and customer service skills; certifications (CompTIA, MCP More ❯

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It … will involve working closely with both internal and external stakeholders and customers and is targeted with supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT … Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes More ❯

secure and efficient IT infrastructure. The role provides the chance to develop your skills further, with support from a collaborative team and leadership that values integrity, responsibility and exceptional service delivery. If you thrive on technical challenges and are committed to delivering high standards, this could be the ideal next step in your IT career. DAY TO DAY: Leading … support functions, acting as an escalation point for technical issues, acting as an escalation point for 1st line support, ensuring users are engaged with technology Working closely with outsourced service providers to ensure high-quality IT service delivery Providing expertise will support a wide range of technologies including Microsoft infrastructure, M365, Azure, Active Directory, DNS, IIS, SQL … at improving technical capabilities Demonstrating proactive communication Taking ownership of tasks to ensure seamless IT operations across the business WE WOULD LOVE TO SEE: Proven experience working with outsource service providers and managing third-party relationships Hands-on experience with insourced technologies and key Microsoft infrastructure such as Active Directory, DNS, IIS, and SQL Server Experience with M365 and More ❯

Were looking for a dependable and hands-on Senior IT Infrastructure Engineerto help maintain and enhance our secure on-premise environment. From complex third-line issue resolution to the delivery of infrastructure improvements, this is a varied and rewarding role with a strong focus on storage, backup, and virtualisationtechnologies. If youre methodical in your work, calm under pressure, and … arrays, administering backup & replication, managing Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. Youll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How youll support us Youll provide dependable third-line support, diagnosing and resolving issues across servers, storage, and … data and maintain business continuity. Youll take ownership of maintenance schedules, patching, and change activity, ensuring that our infrastructure remains secure, resilient, and well-documented. Youll also contribute to service stability and continuous improvement by identifying root causes, implementing permanent fixes, and helping to optimise performance and reliability. Essential experience Proven experience in server infrastructure administration and third-line More ❯

looking for a dependable and hands-on Senior IT Infrastructure Engineer to help maintain and enhance our secure on-premise environment. From complex third-line issue resolution to the delivery of infrastructure improvements, this is a varied and rewarding role with a strong focus on storage, backup, and virtualisation technologies. If you’re methodical in your work, calm under … administering backup & replication, managing Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. You’ll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How you’ll support us You’ll provide dependable third-line support, diagnosing and resolving issues across servers … maintain business continuity. You’ll take ownership of maintenance schedules, patching, and change activity, ensuring that our infrastructure remains secure, resilient, and well-documented. You’ll also contribute to service stability and continuous improvement by identifying root causes, implementing permanent fixes, and helping to optimise performance and reliability. Essential experience Proven experience in server infrastructure administration and third-line More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. More ❯

strong, lasting relationships with employers to identify opportunities for collaboration and growth. Overseeing bids, tenders, and employer accounts from prospecting to repeat business. Monitoring team performance and ensuring exceptional service delivery for both employers and learners. Business Development Manager You: We are looking for a commercially minded leader with a passion for education and employer engagement. You will … Be part of a college that is deeply embedded in the community and responsive to industry needs Business Development Manager - Benefits: Competitive salary 30 days, annual leave for Professional Service Staff, plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

JOB TITLE: IT Service Desk Analyst LOCATION: Swindon SALARY: £26,000 - £27,000 | On Target Bonus WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading financial services organisation supporting a nationwide network of independent financial advisers. They provide the technology, tools, and expertise that enable advisers to deliver trusted financial planning and investment advice to clients across … the UK. THE IT SERVICE DESK ANALYST OPPORTUNITY: You’ll be joining a busy IT Service Desk that sits at the heart of the business, providing first-class support across desktop and application systems. The team focuses on developing skills, improving processes, and helping users resolve more issues first time. We’re looking for someone enthusiastic, customer-focused … and adviser firms. The role offers hybrid working, with time split between home and our Swindon office. RESPONSIBILITIES Deliver outstanding customer support, ensuring every interaction meets high standards of service and satisfaction. Log and manage IT incidents and requests accurately, prioritising and resolving tickets within agreed SLAs. Diagnose and troubleshoot technical issues remotely across a range of systems including More ❯

role responsible for managing and developing relationships with our portfolio of high-value law firm clients. You’ll act as a trusted advisor to senior legal professionals, ensuring exceptional service delivery, driving retention, and identifying opportunities to expand our solutions across their real estate practices. What you’ll do: Manage and strengthen relationships with a portfolio of leading … a growth mindset. What we offer: Competitive base salary (£45,000–£50,000) plus car allowance and uncapped OTE (approx. 50% of base). 25 days’ holiday (rising with service), pension, and flexible benefits. The opportunity to work with a prestigious client portfolio generating over £18–£20 million annually. Ongoing professional development and clear career progression pathways. A collaborative More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯

insight, and organisational learning. As our Data & Insights Officer , you will play a pivotal role in building high standards across our systems, ensuring that accurate, reliable information supports the delivery, improvement, and strategic development of our mental health services. You will lead the coordination, analysis, and interpretation of data from across the organisation, developing clear reporting, visualisation, and insight … and accountability. Working closely with teams across Swindon and Gloucestershire, you will contribute to continuous improvement, digital development, and the integration of systems that support efficient and evidence-based service delivery. This role is well suited to someone who enjoys making systems work better, turning complex data into practical understanding, and supporting colleagues to build confidence in using information. … organisations data environment from the ground up. The postholder will play a central part in embedding high standards, developing coherent systems, and ensuring that data-informed insight drives meaningful service impact. The Data & Insights Officer ensures the accuracy, quality, and integrity of S&G Minds internal data and transforms that information into meaningful insight to guide sound organisational decision More ❯