Customer Success Manager (IPF)
- Location
- Wimbledon, England, United Kingdom
through regular connections with client stakeholders (in recurring status meetings or QBRs). Co-ordinate internally across Icon teams to provide product roadmap feedback, identify upsell opportunities or support implementation effort. Manage commercial governance & stakeholders. Quantify client satisfaction through annual surveys. Understand regulatory and technical context … IPF. Educate clients on the full portfolio of IPF modules and roadmap, consulting and services. Gather intelligence across clients to enrich our understanding of client strategy and technology portfolio to enable accurate positioning of Icon’s solutions. Ensure that Icon is invited to participate in formal procurement processes such ...