1 of 1 Permanent Critical Thinking Jobs in Winchester

and Principal Technical Support Engineers (TSEs) who are experts in specific subcomponents. Key responsibilities include coordinating readiness initiatives, managing bug prioritization, and conducting trend analysis. This position plays a critical role in bridging Technical Support and Product Management, offering strategic insights that help prioritize defect resolution based on customer impact and business goals. Additionally, the Cloud GTL will bridge … Drive knowledge creation to enable self-service and reduce case volume, collaborating with technical writers and product teams before General Availability (GA). Monitor post-GA bugs and prioritize critical fixes throughout the product lifecycle. Identify top trends and issues post-GA and provide feedback to Development and GTS leadership. Develop GTS-specific training for each new product or … the support sphere Bentley Product Management Knowledge including agile exposure, scrum participation or trained. Understanding of Bentley's users' expectations from the product. A "user first" approach and strong critical thinking skills; with a desire to solve problems and an understanding of business impacts. Professionalism, patience and empathy. Excellent written and oral communication in English as well as More ❯