2 of 2 Permanent Customer Retention Jobs in Windsor

About your role: At British Gas, we're redefining the way our customers experience energy and home services. At the heart of this transformation is our Membership proposition - a customer-centric scheme designed to reward, engage, and build lasting relationships with our customers. We're looking for a commercially-minded, analytical, and customer-obsessed Digital Product Manager to … lead and evolve our Membership offering. You'll drive the strategy, performance, and optimisation of our membership proposition, collaborating across digital, commercial, marketing, and customer experience teams to deliver maximum value for both our customers and the business. Responsibilities of the role: Own the end-to-end performance of the Membership product, with a focus on acquisition, engagement, retention, and lifetime value. Define and deliver the Membership strategy and roadmap, ensuring alignment with broader business goals and customer needs. Continuously improve the digital customer experience across touchpoints-simplifying sign-up, driving engagement, and enhancing perceived value. Leverage data and insights to identify new opportunities, refine features, and inform key product decisions. Lead conversion rate and More ❯

and their needs-continually improving our offerings to deliver value and drive business growth. To help us achieve our ambitions, we're looking for a commercially-minded, analytical, and customer-centric Digital Product Manager to take ownership of key areas within our Ecommerce team. This role will lead the performance of associated digital channels, collaborating across digital, commercial, and … marketing functions to drive conversion, and enhance the customer experience. Responsibilities of the role: Own the Ecommerce performance of your area, focusing on customer acquisition and retention through seamless digital journeys and content. Define and deliver against product goals, including conversion rate optimisation, average order value, net present value, and Net Promoter Score (NPS). Build … a deep understanding of the Ecommerce product areas, using performance data and customer insights to identify opportunities and inform decision-making. Champion a test-and-learn approach, using both qualitative and quantitative data to iterate and optimise digital experiences. Define and communicate a clear roadmap and objectives (OKRs), aligning with broader business goals and customer needs. Monitor market More ❯