3 of 3 Permanent Technical Analyst Jobs in Windsor

Title: Technical Business Analyst-Energy Client Location: Windsor, UK (Hybrid – 1 day per week onsite Duration: 6Months+ Rate: 500GBP/Day Inside IR35 About the Role We are seeking an experienced Technical Business Analyst to join a major customer transformation programme. The successful candidate will bridge … technologies. You will work closely with Product Engineers, Enterprise Architects, and cross-functional delivery squads to analyse the existing application landscape, identify opportunities for technical re-use, and support the delivery of innovative customer journeys. Key Responsibilities Analyze the existing technical landscape, particularly IVR and customer service applications. ...

Technical Business Analyst (Contract) Windsor, UK (Hybrid - 1 day per week onsite) 6 Months We are seeking an experienced Technical Business Analyst to join a large-scale customer service transformation programme. You will work closely with Product Engineers, Enterprise Architects, and Agile delivery teams to support … Responsibilities Analyse existing application architecture and customer service platforms. Support the transformation of IVR and AI-driven customer service capabilities. Gather and document technical and business requirements. Collaborate with architects, engineers, and cross-functional teams to identify dependencies and mitigate technical risks. Drive customer journey analysis, process improvement ...

Responsibilities: Understand what currently exists from a technical standpoint in IVR – energy/services side of it Make recommendation on how to re-use/re-purpose that for IVA journey Support product engineers (internal team who is responsible for developing the solution) when they have technical queries … etc. Cooperate with enterprise architect and other squads to understand the dependencies, de-risk any technical constraints . • Proven experience as a Senior Business Analyst with strong technical background within customer service, contact centre, or customer operations environments. • Strong background in customer journey analysis and process ...