Service Delivery & Operations Manager - Cheshire
- Hiring Organisation
- Adria Solutions
- Location
- Winsford, Cheshire, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. Youll take ownership of operational performance, develop the technical team and act as a senior point of contact for customers. … Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers and senior stakeholders. Lead customer service reviews and identify improvement ...