1 of 1 Permanent ITSM Jobs in Witham

critical thinking to resolve complex IT problems. Service Desk Management: Be the first point of contact for internal users. Manage and prioritize incoming, via ITSM, phone and email, requests and incidents, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs). Incident & Problem Management: Collaborate with … Experience: Microsoft Dynamics Suite Expertise: Experience with Microsoft Dynamics 365 CRM, Field Service. IT Support & Service Management: Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL. Remote Troubleshooting: Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently. Service ...